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NHTSA ID Number: 10121042

Manufacturer Communication Number: 23Q3 Circular re

TSB/Document Date: 2017-10-31


Summary

The Environmental Protection Agency and California Air Resources Board have determined that VolkswageneBay logo vehicles equipped with a 2.0L 4-cylinder TDI engine do not comply with applicable emissions regulations. The emissions control systems on the vehicles will not control emissions under off-cycle conditions as effectively as during the federal test procedure. The extent of the emissions increase under off-cycle conditions depends upon how the vehicles are driven.


Open the battery cover.

Attach the GRX3000VAS Tester/Charger to the
vehicle battery.

Switch the ignition on.

Apply the parking brake.

Switch the headlights off.

Connect the VAS6150X Diagnostic Tester (or
equivalent) to the vehicle.

Start the ODIS program.

Confirm that scan tool is communicating with the
diagnostic head by USB .
o

If the Bluetooth symbol is shown then disconnect the diagnostic
head from the vehicle and reconnect the
USB cable to the diagnostic head and
then reattach to the vehicle.

Upon ODIS startup, verify the “Diagnosis”
operating mode is selected .

Once the GFF scan is complete, select “Special
functions” , then “Adapting software”
, then select “Perform test” .

NOTE
RISK of Scan Tool Damage!

Do not leave the scan tool on the windshield during
the flash process, as it is possible that the
windshield wipers may cycle.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized VolkswageneBay logo dealer. 2017 VolkswageneBay logo Group of America, Inc. All Rights Reserved.
January 2017

23Q3 Page 10 of 18

NOTE
RISK of Improper Repair!

DO NOT SELECT the test plan for “Adapt software,
diesel, exhaust EA189 action 23Q3” .
ONLY SELECT the test plan “Adapting software”
to perform this repair.

Select the appropriate option to
software via action code” .

“Update

TIP

Read this screen carefully. The option to
update software via action code is NOT always
selection #1.

Enter “3DEF” .

Select “Accept” .

TIP
KESSY Vehicles!

Due to a weak key battery, it may be necessary
to hold the key up to the reader coil during the
ignition on/off process of the flash.

Key(s) should always be left in the vehicle
during the flash process.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized VolkswageneBay logo dealer. 2017 VolkswageneBay logo Group of America, Inc. All Rights Reserved.
January 2017

23Q3 Page 11 of 18

Select “Complete/Continue” to begin the
software update process.
o

If the response indicates that the control
modules are current Flash Process is
Complete, proceed to Section C.

o

If the response indicates new software
versions are available ,
Select “Complete/Continue” and follow
the on-screen prompts to complete the
test plan.

When the SVM update is complete a confirmation
message is displayed .

Select “Complete/Continue” .

Switch
the
ignition
off,
“Complete/Continue” .

The green check mark indicates the test plan was
successfully carried out.

then

select

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized VolkswageneBay logo dealer. 2017 VolkswageneBay logo Group of America, Inc. All Rights Reserved.
January 2017

23Q3 Page 12 of 18

At the end of the diagnostic session, Select “Send”
and follow the prompt for sending the log
on-line.
NOTE
RISK of Non-payment!

Diagnosis logs must be sent on-line after the flash
process to be considered for reimbursement.

TIP
Technicians may find it helpful to also store the log
on a USB stick for back-up.

TIP
When exiting GFF, it is important to select “No”
.

TIP
It is possible after the flash that the TPMS light may be
illuminated. Follow test plan “03 – Tire pressure
monitoring display” .

If TPMS light illuminates, follow test plan “03 – Tire
pressure monitoring display” by selecting
“Perform test” .

Disconnect the VAS tester.

Switch off and disconnect the battery charger.

Reinstall the battery cover.

Release the parking brake.

Proceed to Section E.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized VolkswageneBay logo dealer. 2017 VolkswageneBay logo Group of America, Inc. All Rights Reserved.
January 2017

23Q3 Page 13 of 18

Section E – Supplemental Vehicle Emissions Control Information Label
Install Supplemental Vehicle Emissions Control
Information Label
TIP

The surface where the label is to be installed
must be clean, dry, and free from oil residue
prior to installing the label.

Label must NOT cover any existing label(s).

Label must be installed in locations shown.

Photo documentation of label installed is
required.

Open the hood.

Clean the surface where the label is to be
installed .

Install the Supplemental Vehicle Emissions
Control Information Label, 03L 010 005 J, in the
location shown .

Proceed to Section F

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized VolkswageneBay logo dealer. 2017 VolkswageneBay logo Group of America, Inc. All Rights Reserved.
January 2017

23Q3 Page 14 of 18

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized VolkswageneBay logo dealer. 2017 VolkswageneBay logo Group of America, Inc. All Rights Reserved.
January 2017

23Q3 Page 15 of 18

Section F – TDI Emissions Modification – Proof of Partial Completion Label
Install TDI Emissions Modification – Proof of Partial
Completion Label
TIP

The surface where the label is to be installed
must be clean, dry, and free from oil residue
prior to installing the label.

Label must NOT cover any existing label(s).

Photo documentation of label installed is
required.

When affixing the label, keep in mind that in the
future, a Phase 2 completion label will also need
to be affixed at a later date alongside this Phase
1 completion label.

Clean the surface next to the Vehicle Emission
Control Information Label where the TDI
Emissions Modification – Proof of Partial
Completion Label is to be installed.

Fill out and install the TDI Emissions Modification
– Proof of Partial Completion Label, part number
CAMP TDI 2016_3A.
NOTE

Place the label next to the Vehicle Emission Control
Information Label.

Apply clear overlay (provided).

Close the hood.

Proceed to Section G (California only).
Proceed to Section H (All States without California).

Section G – California Only Requirements
CALIFORNIA ONLY Requirements for Emissions
Campaigns Having Customer Notification
The California Air Resources Board and the Department
of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration
renewal. When campaign work is done you must
provide the owner with a signed “Vehicle Emission
Recall – Proof of Correction” certificate (RC
EMIS_CAL VWeBay logo). Certificates can be ordered at no cost
online via the Compliance Label Ordering portal at
www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized VolkswageneBay logo dealer. 2017 VolkswageneBay logo Group of America, Inc. All Rights Reserved.
January 2017

23Q3 Page 16 of 18

TIP
Ensure owners are aware of the importance of
retaining the completed certificate for their records. It
should be mailed to the California DMV only upon
request.
Proceed to Section H

Section H – Service Modification Documentation Requirements
Job Roles Summary:




Service Consultant – Initiates validation tool.
Service Technician – Completes service
modification requirements.
Manager – Validates the modification was properly
completed.
Dealer Representative/Cashier – Prints receipt,
fuel economy label and delivers to customer.
Warranty Administrator – Enters claim into the
SAGA system.

TIP
To access the interactive forms go to the TDI Settlement
Program microsite on vwhub.com. Then Select the “TDI
IN-FORM” Button from the lower left side of the microsite
navigation.

Enter the “TDI IN-FORM” tool .

Enter the VIN for the vehicle that requires
documentation.

TIP
The VIN can be manually typed in or using an iPad or
iPhone running i0S 9+, the camera can be used to scan
the VIN Barcode.
Please note ambient lighting, camera quality, etc. may
impact the effectiveness of the VIN scanning feature.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized VolkswageneBay logo dealer. 2017 VolkswageneBay logo Group of America, Inc. All Rights Reserved.
January 2017

23Q3 Page 17 of 18

TIP
After the VIN has been entered, the system will
automatically validate that it is a TDI VIN. This will be
indicated by a green check mark that will appear next to
the VIN.

Validate the VIN is correct for the vehicle, then click
the “Submit” button .

Select “Service Modification Documentation Form”
.

Follow the on-screen prompts completely.

NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment for
your dealership even if the modification has been
completed.

TIP
Upon completion of the Service Modification
Documentation Form, the Manager must validate the
repair in the IN-FORM tool.

ALL WORK IS COMPLETE

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized VolkswageneBay logo dealer. 2017 VolkswageneBay logo Group of America, Inc. All Rights Reserved.
January 2017

23Q3 Page 18 of 18

12

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TSB/Document ID: 23Q3 Circular re

Replacement Service Bulletin Number:

MFR Communication Date: 2017-01-20

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

MFR Component System:

MFR Component Subsystem:


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