Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

All Models

2016-2017

All

All

All

All

Condition
00 17 02 January 23, 2017 2036935 Supersedes V001608 dated November 22, 2016 to include updated
information, additional model year applicability and to update the By-Pack picture submission process.
By-Pack at Delivery

Tip:
By-Pack is the term used to describe the bag that is delivered with the vehicle that contains the parts to be
installed at PDI, i.e. Wheel Center Caps, Lug Caps, Wiper Blades, Etc. Figure 1.

Figure 1.

Checking the By-Pack at Delivery
By-Pack components may be missing, incorrect or damaged at delivery.

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© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Technical Background
By-pack issues should be claimed in one of two ways, Transportation Claim or Warranty Claim.
 Transportation Claim: At delivery off the truck the By-pack is opened or damaged and component(s) are
missing or damaged due to By-Pack damage.
 Warranty Claims: By-pack is sealed and component(s) are missing, or there are incorrect component(s) in
the By-pack for the vehicle the bag is assigned to, or there are damaged component(s) in a sealed
undamaged By-pack.
Note:
It is very important to check the By-pack at vehicle acceptance off the truck to determine if a
transportation claim should be filed. Transportation claims have to be filed with-in 48 hours of accepting
the vehicle at delivery. If this time frame is missed to file a transportation claim, the claim CANNOT be
filed under warranty and the dealer will have to absorb the cost. If a By-pack claim is filed under warranty
that doesn’t meet the requirements for a warranty claim, the claim will be debited back to the dealer.

Production Solution
Not applicable.

Service
Note:
Please note that the ePDI form has been updated to include the By-pack condition and content check at
vehicle acceptance off the truck (Figure 2).

Figure 2.
Page 2 of 7
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
By-pack Inspection Procedure
At vehicle delivery off the truck at the dealer, the By-pack must be inspected for condition and contents. Please
note the following:
 It is very important to check and make note the condition of the By-pack at delivery off the truck.
 For ease of checking the contents of the By-packs, most vehicles have contents label(s) affixed to the bag. If
the label is not in English the part number can be used as a guide to perform the check.
 Using the content label(s) will help determine the proper contents of the bag (figures 3 and 4). There may be
multiple contents labels on the bag.
 The VIN is indicated on the bag which can be used to determine if the by-pack is the correct one for the car.
 For the bags that do not have English translated contents label or no content label, the By-pack can still be
inspected for the standard equipment such as, wheel center caps, lug caps, key(s), tow hook covers (all model
except Passat), wipers, etc.
 For VW Models produced in Mexico (Jetta, Golf, GTI, Golf Sportwagen, Beetle & Beetle Convertible) the Bypack is located in the front passenger’s side floor, Figure 5. The By-pack has separations (pouches) for the
Key(s) and Tow Hook Covers and other components depending on trim level (Figure 6). Vehicles equipped
with keyless entry (KESSY) have both keys in the By-pack.

Figure 3

Figure 4

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© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin

Figure 5. By-pack Location for cars produced
in Mexico

Figure 6. Separation pouches for key(s) tow
hook cover, etc.

In cases where the bag is found open in any way and part(s) are missing, the claim should be filed as a
transportation claim.
ONLY if the bag is completely sealed and parts are found missing should the claim be filed under warranty.

Note:
Make sure to properly document the condition of the bag whether it is sealed (undisturbed) or open (disturbed)
and the components that are missing on the transportation delivery form. The transportation delivery form may
be requested when a transportation claim is filed.

By-pack Warranty Claim
 To file a warranty claim for By-Pack component(s), the requirements will vary based on the issue found with
the By-Pack. See warranty claim guide and By-Pack picture requirement below:

Page 4 of 7
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty Claim Guide
Tip:
Best Practice - At PDI before opening the By-Pack spread out the By-pack on a work bench or table exposing all
the contents as best as possible and take a picture of the front and rear of the By-Pack (Figures 7 and 8). Make
sure that the components labels with VIN is captured in the photo and check for missing components during this
time.

Figure 7.

Figure 8.

Missing Component(s) - The By-pack bag is found completely sealed and items are missing.
 Take pictures of the sealed By-pack indicating the missing part if possible. In the case of a part missing from a
pouch (for example key(s) or tow hook cover) take a close up picture of the pouch.
 Take a picture of the component label showing the VIN and parts list. The picture should be legible to read.
Incorrect Component(s) - At PDI an incorrect part is found in the By-Pack.
 Take a picture of the incorrect part
 Take a picture capturing the part number on the part (or part package).
 Take a picture of the component label showing the VIN and parts list. The picture should be legible to read.
Damaged Component(s)
 Check the By-Pack bag for signs of damages due to outside influence.
 Take picture(s) of the damaged part indicating the damage.
Tip:
If pictures of the sealed By-Pack were taken as indicated in the “Best Practices” tip above, submit or save the
pictures with the picture of the damaged part.

Page 5 of 7
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Note:
By-pack Picture Requirements.
For By-pack issues related to missing, incorrect or damaged components, the pictures taken as described in the
“Warranty Claims Guides” section above, must be filed with the repair order or submitted electronically using the
e-mail address listed below in the “By-Pack Picture Submission” section. Failure to provide picture(s) to support
the warranty claim can result in the claim being debited back to the dealer.

By-Pack Pictures Submission
Using any e-mail capable device (Cell phone, computer, tablet, etc.), e-mail By-Pack pictures to:
VWGoABodyHVAC@vw.com (U.S. Only) using the vehicle VIN for the subject line.

Note:
By-pack related issue during new vehicle launch periods.
For By-pack issues during new vehicle launch periods, dealers are required to open a VTA and attach pictures of
the By-pack and labels to the VTA ticket. Please use the pictures in figures 1,3,6,7 & 8 of this bulletin as
reference when you are taking your pictures.
When filing a warranty claim for missing or incorrect items in the by-pack, all parts should be filed on one claim
line.
Information on every factory’s by-pack label(s) can be found in service circular VSP-13-01, on ServiceNet.
Wheel Locks are no longer factory installed parts and therefore are not covered under warranty when missing at
PDI. Please reference Service Circular VSP-13-02, on Service Net, for info on the procedure for missing wheel
locks.

Warranty
Information only.

Required Parts and Tools
No Special Parts required.
No Special Tools required.

Page 6 of 7
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Document Control Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2036935/10

1/23/17

V001702

Additional instruction and
model year applicability.

2036935/1

6/4/14

V001405

Original publication.

Page 7 of 7
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.