NHTSA ID Number: 10121023
Manufacturer Communication Number: VHW-17-01
TSB/Document Date: 2017-10-31
Summary
Troubleshooting guide for dealership I.T. Professionals needing to diagnose VAS 6154 Diagnostic Interface connectivity issues when used in WLAN Infrastructure (Wi-Fi) mode.
Note:
If the VAS 6154 always starts up in WLAN Direct mode and requires mode switch-over as
described above, its startup in WLAN Infrastructure mode was not configured during initial setup.
In this case configure the VAS 6154 to always start in WLAN Infrastructure mode: Access the web
interface and configure accordingly. For details refer to Appendix 1 and Appendix 3b.
Page 4 of 12
© 2016 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3.4 – Check Network Connection
Observe the status of the blue –CONN– LED:
Status
Indications
Actions
On or flickering
but the VAS 6154 is not
connect to /or is
recognized by the
diagnostic device
VAS 6154 is
communicating with
another diagnostic
device
• Go to the ODIS Service Operating mode menu
• Select Extras > Diagnostic Interface
• Confirm that the VAS 6154 serial number displayed as
being in use by ODIS Service is the one being diagnosed
here
VAS 6154 in process of
connecting to WLAN.
Depending on the WLAN and any security measures in
place, the connection routine may take several minutes.
WLAN Infrastructure
connection parameters
not configured
If the blue LED continues to flash indefinitely (does not
eventually remain on/flicker and be recognized by ODIS
Service) check the WLAN Infrastructure configurations:
• Remove VAS 61564 from vehicle DLC
Flashing 1Hz
• Follow the instructions in Appendix 1 and Appendix 3b
VAS 6154 or WLAN
malfunction
Perform connection test:
• Remove VAS 61564 from vehicle DLC
• Follow the instructions in Appendix 1 and Appendix 3d
Note:
If a large number of Bluetooth® devices routinely transmit within the dealership WLAN environment,
try activating the 5 GHz frequency range option in the VAS 6154 web interface to avoid interference.
Ref. Appendix 1 > Connectivity > WLAN Infrastructure > WLAN Infrastructure settings.
3.5 – Ping the WLAN Access Point
This procedure tests the ability of the WLAN access point to respond to a small data packet request from
the diagnostic laptop or tablet device.
Request
Response
WLAN Access Point
(cont.)
Page 5 of 12
© 2016 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
Prerequisite:
The IP address of the dealership’s WLAN access point must be known.
1. From the Windows desktop, click the Windows (Start) icon.
2. In the Search programs and files window, type in: cmd.exe (exactly as illustrated below). Then
(keystroke) Enter.
3. After the command line prompt, type in: ping and the IP address of the access point. (Example
illustrated below.) Then (keystroke) Enter:
A successful access point ping response will show the same number of packets “Received” as were “Sent”
(as illustrated below).
An unsuccessful access point ping response will typically indicate a number of “timed out” requests and
the message: Received = 0.
In this case, check the access point power state, network configuration (correct IP addresses, subnet
masks etc.) and possible access point malfunctions in accordance with the manufacturer instructions.
Page 6 of 12
© 2016 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
Appendix 1 – Access the Web Interface
Access the web interface to:
•
Display the VAS 6154 User log
•
Confirm or perform various configurations
1. Connect single end of USB-Y cable to docking station and double end to available USB ports on
diagnostic device:
2. Plug the VAS 6154 with WLAN Module into the docking station:
3. Open Internet Explorer and manually enter the following IP address in the browser’s address bar:
http://192.168.1.69
(optional: http://vas6154-dock):
A delay before the web interface appears is normal… please be patient! (It may be necessary to
repeat the IP address entry if the first attempt fails.)
The General – System Information page appears first by default:
Jump To:
Appendix 2 – Display User Log – Page 8
Appendix 3a – Check WLAN Infrastructure Mode Activation – Page 9
Appendix 3b – Check WLAN Infrastructure Connection Parameters – Page 9
Appendix 3c – Reboot Module to Save Configurations – Page 10
Appendix 3d – Connection Test – Page 11
Page 7 of 12
© 2016 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
Appendix 2 – Display User Log
1. From the web interface: Select the ANALYSIS main category, and then select the Logging
subcategory:
2. In the Log files subcategory, select Open log file for the User log:
3. Select Open:
4. Scroll down to the last (most recent) log entries displayed and evaluate the results. Example:
Evaluating User Log File Entries:
13-Sep-2016 20:56:14 163239
ERROR
0066
WLAN country not configured
Time Stamp
Event Type
Event Number
(error code)
Event Text
Event Types:
• INFO (information)
5. Note the event number (error code) for WARN, ERROR and FATAL
event types listed.
• WARN (warning)
6. Launch the VAS 6154 User’s Guide on CD.
• ERROR (error)
7. Refer to the Appendix – List of Error Messages in User Log in the
User’s Guide on CD.
• FATAL (fatal error)
8. Locate the event number (error code) from the list and follow the
recommended action(s).
Page 8 of 12
© 2016 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
Appendix 3 – Check VAS 6154 Configurations & Self-Test
Appendix 3a – Check WLAN Infrastructure Mode Activation
1. From the web interface: Select the ADMINISTRATION main category, and then select the
Communication subcategory:
2. Confirm that the Unlock WLAN infrastructure mode selection is checked. If not, check it now.
3. Select Accept, and then wait a moment while the parameters are written:
4. If parameters were entered or changed, reboot the module. Refer to Appendix 3c.
Appendix 3b – Check WLAN Infrastructure Mode Configurations
1. Select the CONNECTIVITY main category, and then select the WLAN Infrastructure subcategory:
2. Confirm that the WLAN operating mode after startup selection -A- is checked. If not, check it now:
If the network is set up for DHCP: Skip to Step 5 – Page 10. (The default setting is DHCP.)
If the network is set up for Static IP: Continue with Steps 3 & 4 below.
3. For Static IP Only: Confirm that No is selected to deactivate the DHCP default -B-:
4. For Static IP Only: Confirm that the correct dealership-specific IP address /network mask etc.
information is entered -C-:
A
C
B
Page 9 of 12
© 2016 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5. If necessary, scroll down the window to reveal the selection - entry fields illustrated below:
6. Confirm that the correct Dealership WLAN SSID (network name) appears -A-. If not, enter it now:
7. Confirm that the correct encryption key for the network appears -B-. If not enter it now:
8. Select Accept, and then wait a moment while the parameters are written:
A
B
9. If parameters were entered or changed, reboot the module to save them. Refer to Appendix 3c below.
Appendix 3c – Reboot Module to Save Configurations
If configuration parameters were entered or changed, they must be saved by rebooting the module:
1. Select the ADMINISTRATION main category, and then select the System subcategory:
2. Scroll down and then check Reboot system:
3. Select Accept, and then wait a moment while the parameters are written:
(cont.)
Page 10 of 12
© 2016 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4. Wait until the system reboots (the display briefly goes blank) and “parameters successfully written”
is displayed in the page footer:
Appendix 3d – Connection Test
The connection test confirms the VAS 6154 WLAN Infrastructure connectivity on the configured WLAN.
Note:
The connection test only confirms the ability of the VAS 6154 to connect to the WLAN. The test does
not confirm the ability of the VAS 6154 to exchange data with the diagnostic device via the WLAN,
i.e.: data exchange may be blocked by network security measures.
1. Select the DOCKING STATION main category: Retry selection if no connection is made initially.
2. From the WLAN interface test: Infrastructure subcategory, click Run test:
The test takes approx. 90 seconds. Successful test result example:
(cont.)
Page 11 of 12
© 2016 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
Note:
If the connection test returns a successful result, but the VAS 6154 is still not recognized by
/connects to the diagnostic device when using ODIS service (VAS 6154 connected to vehicle DLC),
refer to Appendix 4 below.
An unsuccessful test result will specify the affected infrastructure entity and reason for failure. In this case,
address and resolve the reason for failure accordingly.
Unsuccessful test result example: No network found, or weak signal with alternative (stronger) networks
found.
Appendix 4 – WLAN Optimizations
If the VAS 6154 is still not recognized by or does not connect to ODIS Service, or established connections
are intermittent or lost during a GFF session, issues that are specific to the dealership network may be the
cause. In these cases, various optimizations can be applied.
For details, refer to Diagnostic Device Hardware & Windows – Service Information document:
VAS 6154 Diagnostic Interface – WLAN Optimizations
Page 12 of 12
© 2016 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
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