NHTSA ID Number: 10121020
Manufacturer Communication Number: VOS-17-03
TSB/Document Date: 2017-10-31
Summary
Security certificate renewal instructions for workshop diagnostic devices.
Service Information
Offboard Diagnostic Information System Service (ODIS Service)
Number: VOS-17-03
Subject: Security Certificate Renewal Instructions
Date: Jan. 23, 2017
1.0 - Introduction
ODIS Service security certificates expire three years after creation. A certificate renewal prompt appears at
two months, and then one month etc. before expiration. Use the following procedures to renew a
certificate before its expiration date.
Notes:
• Please read these instructions carefully and in their entirety before performing the
procedures. If you do not understand these instructions, arrange to have a qualified person
perform the procedures.
• This document may be revised at any time. Always check ServiceNet for the latest version.
IMPORTANT:
These instructions are based on the initial Phase 1 – Certificate etc. Installation Instructions
where the certificate and a text document with the device hardware key are stored in a
folder on the device desktop, and a back-up copy of the certificate etc. are stored on a USB
flash drive.
If alternate storage and backup locations were used, determine them NOW.
2.0 – Certificate File Management
When an active certificate is renewed prior to expiration, it is revoked and no longer valid. Avoid
inadvertent re-importation of a revoked certificate by deleting all stored and backup copies of the
certificate before renewal.
Prerequisites:
• Personnel performing these procedures have access permission to eCRMS website.
•
Location of all storage and backup copies of the device’s existing certificate are known.
•
The diagnostic device’s hardware key and assigned device ID are known.
•
Diagnostic device booted to Windows desktop. USB mouse and keyboard connected to tablet.
2.1 – Delete Existing Certificates
2.1.1
– Delete Stored and Backup Copies
1. Locate and delete all stored and backup copies of the device’s existing certificate, e.g.: desktop
folder, USB flash drive etc.
Page 1 of 14
© 2017 Volkswagen
Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
2.1.2 – Delete Certificate from Windows®
1. Launch Internet Explorer.
2. Press/hold the Alt + X keys, and then select Internet Options from the dropdown menu.
3. Select the Content tab, and then select the Certificates subcategory:
4. From the Personal subcategory, confirm the VWGoA ODIS RootCA… certificate is automatically
highlighted as illustrated, and then select Remove /Yes:
(cont.)
Page 2 of 14
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5. Select the Trusted Root Certification Authorities subcategory tab, and then click the Issued By
column header to sort the listed certificates in reverse alphabetical order:
6. Confirm the VWGoA ODIS RootCA… certificate is automatically highlighted as illustrated, and then
select Remove /Yes:
7. Close all open Windows.
2.1.3 – Delete Certificate from ODIS Service
1. Start ODIS Service, and then select the Admin operating mode and Certificate subcategory:
2. Select /highlight the Available certificate as illustrated, and then select Remove /Yes:
3. Close ODIS Service.
Page 3 of 14
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
2.2 – Request Security Certificate (eCRMS)
Prerequisites
All stored and backup copies of the existing certificate deleted.
Text document with the device’s hardware key on hand.
Network desktop PC or laptop connected to a printer available.
Fax machine available.
Optional: Scanner and network desktop PC or laptop with email program available.
Notes:
• The diagnostic device’s hardware key must be copied electronically from the text document (not
manually-typed) into the request form.
• As per the Phase 1 instructions, the hardware key should have been recorded in a text document
stored in a folder on the device desktop and on a backup USB flash drive.
1. Locate and Copy the text document with the device’s hardware key to the PC or laptop used to make
the request.
2. Start Internet Explorer
3. Logon to vwhub.
4. From the My Favorite Apps or All Apps sections, select the link to ODIS Certificate Request Mgmt.
System (eCRMS).
5. Select Create Certificate:
(cont.)
Page 4 of 14
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
6. Select Yes:
The eCRMS request interface appears.
Information must be entered in all request interface fields marked with an asterisk ( * )
7. Enter all applicable information required in the Dealer/Site Information and Contact
Information sections.
Be sure to confirm or enter a valid contact email address.
8. Enter the diagnostic device information in the Device Information section as follows:
a. From the Hardware key text document: Select and Copy the first 32 characters (only) of
the hardware key. Example:
The characters are saved in Windows “clipboard” memory.
(cont.)
Page 5 of 14
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
Step 8 continued:
b. In the *Device Type field, Select the device type from the dropdown menu.
c. In the *Hardware ID field, use Windows keystroke combination Ctrl + V to Paste the 32character Hardware Key into the field. (Manual entry is not possible.)
d. In the *Device Name field, Enter the corresponding, assigned device ID.
When all required information fields ( * ) are filled in, click Submit:
40XXXXX
40XXXXX
John Smith Autohaus
xxx-xxx-xxxx
xxxxxxxxxxxxxxxxxxx
xxxxxxxx
xxxxxxxx
xxxxxxxx
xxx
John Smith
xxx-xxx-xxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
VASXXXX
b
xxxxxxxx
d
c
Notes:
• The device ID must be accurately matched with its hardware key in the preceding step.
• The device ID and hardware key entered above will appear next to the new certificate file
staged in eCRMS during the certificate download steps that follow.
(cont.)
Page 6 of 14
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
9. Heed the text in the confirmation prompt, and then select Create New Certificate:
10. Note the email address and/or fax number from the Important dialog message.
11. Click OK, and then select Print:
12. In the printed copy, fill in the Service Manager’s name.
13. Have the Service Manger sign and date the printed copy.
14. Fax the printed form to (248) 754-6302, OR scan the form and attach to email to:
information.security@vw.com
When the certificate request is approved:
•
The certificate is created and staged for download in eCRMS.
•
An email is sent, instructing to logon to eCRMS and download the certificate.
Note:
Certificate request confirmation emails can be expected within one working day from the time of
submission.
Page 7 of 14
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
2.3 – Download & Store Security Certificate
Prerequisites:
All stored and backup copies of the existing certificate deleted.
Certificate request approval notification email received.
Device ID known.
1. Retrieve the diagnostic device on which the new certificate is to be stored and installed, and boot it to
the Windows desktop.
2. Start Internet Explorer and logon to vwhub.
3. From the My Favorite Apps or All Apps section, select the link to ODIS Certificate Request Mgmt.
System (eCRMS).
4. Select View Certificate, and then enter your Dealer Number:
5. Select Status: Active, and then select Search:
A screen with all active certificates for dealership diagnostic devices appears:
1. Look for the diagnostic device’s Device ID (associated with the newly-posted certificate) and place a
checkmark () next to the certificate number as illustrated below:
2. Click Download Certificate: Note the Download Instructions dialog, and then click OK:
(cont.)
Page 8 of 14
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3. Select Save:
4. Navigate to the applicable device folder on the device desktop (or other location on the device), and
Save the certificate in the Certificate subfolder. Example:
Ensure the certificate file appears as being saved in the applicable Certificate subfolder.
5. Select Close eCRMS:
6. If a USB flash drive or other means were used to store a backup copy of the certificate, copy the
new certificate file to the applicable backup location(s) at this time.
Page 9 of 14
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
2.4 – Import Security Certificate to Windows
The diagnostic device’s hardware key must be entered as a password during certificate importation.
Prerequisites:
Previous certificate deleted from Windows.
New security certificate saved to folder on device desktop or other location.
Text document with device’s hardware key on hand.
1. From the device folder on the Windows desktop (or other location on the device), Open the
Certificate subfolder and double-click the certificate (.pfx) file:
2. Select Next, confirm the certificate path is highlighted as illustrated and then select Next:
...
(cont.)
Page 10 of 14
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3. From the device folder on the Windows desktop (or other location), Open the Hardware Key text
document:
4. Select and Copy the first 32 characters (only) of the hardware key. Example:
The characters are saved in Windows “clipboard” memory.
5. Paste the 32-characters copied above into the Password: entry field, and then select Next:
................................
6. No action needed. Select Next:
(cont.)
Page 11 of 14
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
7. Select Finish:
8. Select Yes:
9. Click OK:
Page 12 of 14
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
2.5 – Import Security Certificate to ODIS Service
The diagnostic device’s hardware key must be entered as a password during certificate importation.
Prerequisites:
Previous certificate deleted from ODIS Service.
Text document with device’s hardware key on hand.
1. Start ODIS Service, and then select the Admin operating mode and Certificate subcategory:
2. Click Select:
4. From the device folder on the Windows desktop (or other location on the device), Open the
Certificate subfolder:
5. Select / highlight the certificate (.pfx) file (DO NOT double-click), and then click Open:
Note:
DO NOT double-click the certificate file
in its saved location!
(cont.)
Page 13 of 14
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
6. Ensure the certificate file directory path appears in the Certificate import window:
7. From the device folder on the Windows desktop (or other location), Open the Hardware Key text
document:
8. Select and Copy the first 32 characters (only) of the hardware key. Example:
The characters are saved in Windows “clipboard” memory.
9. Paste the 32-characters copied above into the Password: entry field, and then select Import:
8. Click OK:
Page 14 of 14
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
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