Audi of America, Inc.

Audi of America, Inc.
3800 Hamlin Rd.
Auburn Hills, MI 48326
www.audiusa.com

Vehicle Identification Number:
Subject: Warranty Extension for High-Pressure Fuel Pump
Certain 2009-2012 Model Year Audi Q7 TDI® Clean Diesel Engine Vehicles
Dear Audi Owner:
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision
to extend the warranty for the high-pressure fuel pump (HPFP) in your TDI® Clean Diesel engine
vehicle under specific conditions to 10 years or 120,000 miles, whichever occurs first, from the
vehicle's original in-service date.
The vehicle's original in-service date is defined as the date the vehicle was delivered to either the
original purchaser or the original lessee; or if the vehicle was first placed in service as a
"demonstrator" or "company" car, on the date such vehicle was first placed in service.
Should you ever sell the vehicle, this warranty extension is fully transferable to subsequent owners.
Please keep this letter with your Warranty booklet and deliver it to any new owner, along with the
owner’s manual.
This warranty extension covers the diagnosis and replacement of the high-pressure fuel pump
only if the correct, uncontaminated fuel is present in your vehicle.
As part of diagnosing a vehicle with a suspected high-pressure fuel pump issue, your dealer will
analyze a fuel sample from the vehicle to determine if the correct, uncontaminated fuel is present.
Upon confirmation of the correct, uncontaminated fuel, the high-pressure fuel pump will be replaced
at no cost to you, as long as the vehicle remains within the time and mileage limit of this warranty
extension.
If analysis shows incorrect or contaminated fuel, the vehicle will not have coverage under this
extension. Additionally, this warranty extension will not cover:


Any damage or malfunctions caused by the installation of non-factory components
intended to modify the engine and/or allow the vehicle to run on a non-commercially
manufactured “alternate” fuel.



Other conditions unrelated to a faulty high-pressure fuel pump that may cause the MIL
and/or glow plug light to illuminate. These conditions may require repairs that are needed
for proper diagnosis of the underlying condition. Any repairs that are (1) necessary for
proper diagnosis of these other conditions or (2) required to bring the vehicle’s emission
system up to factory specifications are not covered by this warranty extension.



Alterations, damage or malfunctions caused by outside influence, such as damage due to
an accident, or vehicle misuse or neglect as well as repairs that are (1) necessary for

AUDI HPFP Q72015

proper diagnosis of these other conditions or (2) required to bring the vehicle up to factory
specifications is not covered by this warranty extension.
Lease Vehicles & Address Changes
If you are the lessor and registered owner of the vehicle identified in this warranty extension, please
forward this information immediately via first-class mail to the lessee within ten (10) days of receipt of
this notification. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid owner reply card and mail it to us so we can update our records.
Reimbursement of Expenses
If you have previously paid for replacement of a faulty high-pressure fuel pump, please refer to the
enclosed form that explains how to request reimbursement.
We are pleased to offer this extended warranty and thank you for your continued loyalty!
Sincerely,
Audi Customer Protection