QUALITY ACTION

CAMPAIGN
BULLETIN
Passenger Inflator

Field Quality Parts Collection Initiative (New York Only) Update
Reference: PC554
Date: July 13, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers
Potentially Eligible
Models/Years:
MY2013 Altima (L33) –
NEW YORK ONLY

Eligible
Population:

Dealer
Inventory:

SERVICE COMM
Expiration Date:

Stop Sale In
Effect:

14,133

NA

July 13, 2017

NO

***** Collection Initiative Summary *****
Nissan launched a special parts collection activity on May 10, 2017 to replace the front
passenger Takata air bag inflators free of charge on specific MY2013 Altima (L33) vehicles
registered in state of New York.
NOTE: Customers were informed that this parts collection activity was timelimited. Nissan communicated this activity would end once a sufficient number of in-use
inflators had been collected.
Nissan has collected the sufficient number of parts for this particular zone (PC554) and will
now close the initiative. Nissan wants to inform dealers that PC554 will conclude on
July 13, 2017. The parts collection initiative will continue until July 13, 2017 in order to
allow dealers sufficient time to complete any previously scheduled repairs. Dealers
should not schedule any new appointments for this activity.
DBS SVC ordering has been shutoff for new part orders for PC553, PC554, PC555, and
PC556. If dealers require parts for a previously scheduled repair on one of these collection
activities, please obtain parts from another dealer.
***** What Dealers Should Do****
1. Service Comm will deactivate PC554 on any unrepaired VINs on July 13, 2017.
Dealers should only complete previously scheduled appointments at this time and
not continue to complete or schedule additional vehicles.
2. Dealers should submit any open claims for this collection activity by July 13, 2017.
3. Dealers may continue to use NTB17-048 to service any previously scheduled
vehicles subject to this activity until July 13, 2017.
PLEASE NOTE: The return process for this collection activity is different than the
normal Takata parts return process (NTB17-048, page 14).
 Inflators for this activity are being returned via Fed-Ex (not XPO/Stericycle)
 Do not collect 100 parts prior to shipment. When the shipment is ready you
may call for a FedEx Ground pick-up using the number listed for business locations
(800-463-3339), or, if you receive regular pick-ups, give the package to your FedEx
Ground Driver.
 Please remember to use the Orange label and attach to the side of each box
as per the instructions
PC554 | Expiration Notification



Please remember to use the FedEx Ground Package Return Program (PRP)
shipping label as per the instructions
 Fill in the “From” information; (Nissan dealer name and address)
 The RMA# is not needed
 Peel off the label and affix it to the top of the box to the left of the Class 9 label.
If any of the packaging is damaged, or you have any questions, please call 210-2505079 or send an email to [email protected].

NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

PC554 | Expiration Notification