NHTSA ID Number: 10120502
Manufacturer Communication Number: SFCC_17AUG17
TSB/Document Date: 2017-10-21
Summary
Presentation from Dealer Shop Foreman Conference Call
JAGUAR
LAND ROVER SHOP FOREMAN CONFERENCE CALL
AUGUST 17TH 2017
Today’s Presenters
Name
Position
Jeff Furchak
Takata Program Manager
Jerry Bennett
Product Investigation
Greg Martucci
Product Investigation
Rich Conte
Product Investigation
Matt Priestner
Product Investigation
2
Takata Recall
Parts Availability & Completion Rates
Jaguar (J069)
Parts Supply
(Shipments)
Total
Land Rover (P081)
N.A. Parts on
Hand
Units
Shipped
Wkly Avg. Units
Shipped
Week Supply
N.A. Parts on
Hand
Units
Shipped
Wkly Avg.
Units Shipped
Week Supply
N.A. Parts on
Hand
Units
Shipped
Wkly Avg.
Units
Shipped
Week Supply
4,891
7,891
343
14
5,337
11,795
513
10
10,228
19,686
856
12
Jaguar (J069)
2009 ‐ 2011 XF
Priority Group Performance
Includes "OoT"
Total PG4 / PG5
Total
Land Rover (P081)
2007 ‐ 2011 Range Rover
Total
Affected Units
% of Jag Recall
Units Repaired
% Vehicles
Completed
Affected Units
% of L.R.
Recall
Units Repaired
% Vehicles
Completed
Affected Units
% of Total
Recall
Units Repaired
% Vehicles
Completed
15,001
28%
5,209
34.7%
27,701
51%
10,692
38.6%
42,702
39%
15,901
37.2%
3
Takata Recall
Parts Availability
Parts ordering restrictions will apply to
ensure adequate supply for customer
vehicles.
Call Out
NEW
NEW
NEW
NEW
NEW
NEW
NEW
NEW
5
5
5
5
6
6
6
6
2
2
2
2
Part #
C2Z9072AMS
C2Z9072AMT
C2Z9072LEG
C2Z9072JMN
C2Z9073AMS
C2Z9073AMT
C2Z9073LEG
C2Z9073JMN
C2Z3304AMS
C2Z3304AMT
C2Z3304LEG
C2Z3304JMN
C2Z3303AMS
C2Z3303AMT
C2Z3303LEG
C2Z3303JMN
C2Z1835AMS
C2Z1835AMT
C2Z1835LEG
C2Z1835AMT
Description
Facia Vent RH (Truffle)
Facia Vent RH (Oyster)
Facia Vent RH (Warm Charcoal)
Facia Vent RH (Navy)
Facia Vent LH (Truffle)
Facia Vent LH (Oyster)
Facia Vent LH (Warm Charcoal)
Facia Vent LH (Navy)
Defrost Vent Blanking Plug RH (Truffle)
Defrost Vent Blanking Plug RH (Oyster)
Defrost Vent Blanking Plug RH (Warm Charcoal)
Defrost Vent Blanking Plug RH (Navy)
Defrost Vent Blanking Plug LH (Truffle)
Defrost Vent Blanking Plug LH (Oyster)
Defrost Vent Blanking Plug LH (Warm Charcoal)
Defrost Vent Blanking Plug LH (Navy)
Speaker Grille (Truffle)
Speaker Grille (Oyster)
Speaker Grille (Warm Charcoal)
Speaker Grille (Navy)
4
Takata Recall
Customer Outreach
Customer Calls:
― Epsilon to begin calling owners of Priority Group 4 Range Rovers (MY2007-2009) the week of
August 21st
― Calls will be made on behalf of the JLR retailer
― Appointments may be scheduled at your retailer location
― Appointments will be scheduled 7 days in advance
― Service Managers will be notified via email
― Scheduled appointment targets
― August: 375
― September: 1,500
Postcard Mailing:
― Postcards to be mailed to owners of all non-repaired open Priority Group Jaguar and Land Rover
vehicles
― Jaguar: 10,882
― Land Rover: 17,009
Internet Car-Buying Site Emails:
― Several Car-Buying websites have agreed to test a used car outreach campaign on behalf of JLR
― Test program will target all open priority group JLR vehicles
― Owners of affected JLR vehicles listed on these car-buying sites will receive a recall notification via
email
― Test program to begin the week of August 21st
5
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Details and Status
Publication
We have received multiple EPQRs stating that the software download to the IC
is taking approximately an hour to perform when the time allotted in Service
Action N010NAS1 is only 0.10 hrs. After reviewing session files in these
instances, we have found that retailers are not following the correct procedure
when performing the campaign.
Discovery
Sport
RR Evoque
RR Sport
Range Rover
Instrument Cluster
(IC) Update takes
too long
There are two separate diagnostic procedures outlined in the publication. One
procedure is for a Conventional Display Instrument Cluster ( analog gauges,
TFT message center) to program the IC as existing. The other procedure is for
a Virtual Display Instrument Cluster (digital gauges, full TFT display) to run
‘Special applications – Instrument cluster service interval update’. When
viewing the campaign on SDD there will be two programming hyperlinks,
technicians should only be clicking on the hyperlink for the correct IC fitted to
the vehicle.
N010NAS1
N020NAS1
Please note: Labor operation times for diagnostic tool related processes are
typically based on time required for a technician to directly manage the
procedure, excluding any unattended processing managed by the diagnostic
tool.
6
Latest Vehicle Concern Fixes
Customer
Concern
Details and Status
Range Rover
RR Sport
17MY
Multiple warning
lights illuminated.
Customer may report upon startup that numerous warning lights are illuminated
in the Instrument Cluster (IC). If after reviewing the Diagnostic Trouble Codes
(DTCs) you find that the High Speed Chassis CAN is going offline, check pin
tension on pins 44 & 45 in connector C2BP01H at the BCM/GWM. Please
continue to submit ePQRs if you should come across an issue with these pins
and check pin tension on other pins in that connector as well. Repairs can be
made following TOPIx wiring repair methods and the replacement terminals are
available in the terminal repair kit.
XCL
InControl
Touch Audio
System (NLI)
System resets
while driving.
Vehicle
Customer may report that their InControl Touch infotainment system reboots
while driving. New software has been created for the Audio Head Unit (AHU)
and released on SDD DVD 150.02. Follow the Service Instruction in
LTB1085NAS1 & JTB0575NAS1 to complete the repairs.
Publication
LTB01085NAS1
JTB00575NAS1
7
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Details and Status
Range Rover
RR Sport
16MY Onwards
3.0L Diesel
Customer may
report Service
Indicator Message
does not display or
Service Required
message appears
before the published
service interval
After performing Service Action N010NAS1/N020NAS1, the Service interval
indicator may not be unable to be reset on vehicles with conventional (analog)
instrument cluster. This issue is currently under investigation. It will not be
possible to reset the service interval indicator until a revised software is
released.
SSM73515
On Sign-off
Range Rover
RR Sport
16MY Onwards
3.0L Diesel
Service Required
message appears
before the published
service interval
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TSB/Document ID: SFCC_17AUG17
Replacement Service Bulletin Number:
MFR Communication Date: 2017-08-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
MFR Component System:
MFR Component Subsystem:
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