JTB00575NAS1

TECHNICAL BULLETIN
02 AUG 2017

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.

INFORMATION

SECTION:
415-01: Information and Entertainment System

SUBJECT/CONCERN:
InControl© Touch™ System Resets

AFFECTED VEHICLE RANGE:
MODEL:

MODEL YEAR:

VIN:

ASSEMBLY PLANT:

APPLICABILITY:

F-PACE (X761)

2017 Onwards

097892 Onwards

Solihull

Vehicles With: InControl Touch

XE (X760)

2017

972151-999999

Solihull

Vehicles With: InControl Touch

XE (X760)

2017 Onwards

P09601 Onwards

Castle Bromwich

Vehicles With: InControl Touch

MODEL:
XF (X260)

MODEL YEAR:
2017 Onwards

VIN:
Y48706 Onwards

ASSEMBLY PLANT:
Castle Bromwich

APPLICABILITY:
Vehicles With: InControl Touch

MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

SITUATION:
On vehicles fitted with the InControl© Touch™ Information and Entertainment System, the system may
intermittently and without user input 'reset' -- the touchsceen will become blank and then display the
Jaguar logo.

CAUSE:
This may be caused by an Audio Front Control Module software issue.

ACTION:
Should a customer express this concern, follow the appropriate Diagnostic Procedure below.

PARTS:
No Parts Required

TOOLS:




Jaguar Land Roverapproved
Midtronics battery
power supply

Jaguar Land Roverapproved
diagnostic tool with
latest SDD
software,
Calibration File


Jaguar Land Roverapproved
diagnostic tool with
latest PATHFINDER
software

WARRANTY:

NOTES:
Repair procedures are under constant review, and therefore times are subject to change; those
quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair
time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero

DESCRIPTION
InControl Touch - Audio Front Control Module Configure

NOTE:

SRO
86.98.39

TIME
(HOURS)
0.8

CONDITION
CODE
42

CAUSAL
PART
T4A5853

Normal Warranty procedures apply.

DIAGNOSTIC PROCEDURE 'A': SDD

This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved
diagnostic tool with Symptom Driven Diagnostics (SDD).
CAUTIONS:
A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle battery during diagnosis / module programming.
All ignition ON/OFF requests must be carried out. Failure to perform these steps may cause
damage to control modules in the vehicle.
NOTE:
Use DDW to check for Service Action or Update Prior to Sale notice program eligibility requiring an
Audio Front Control Module software update. If eligible, perform and claim the update as per that
program.
1

Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.

2

Switch the ignition ON (engine not running).

3

NOTE:
The Jaguar Land Rover-approved diagnostic tool must be loaded with DVD150.03 and
Calibration File 274 (or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.

4

Follow the on-screen prompts, allowing the diagnostic tool to read the VIN, identify the vehicle, and
initiating the data collect sequence.
NOTE:

The Audio Front Control Module may also be referred to as Audio head unit.
5

If the hyperlink is not available:
1 Select Diagnosis from the Session Type screen.
2 Select the Selected Symptoms tab.
Select Electrical - Information and entertainment system - Touch screen display
3 Select continue.
4 Select the Recommendations tab.
5 Select Run to perform the 'Configure existing module - Audio head unit - Low line'
option.

6

Follow all on-screen instructions until the application completes successfully.
1 When prompted, select the Clear DTCs option following completion of the software
download.
2 When all tasks are complete, go to the next Step.

7

Exit the current session.
1 Select the Session tab.
2 Select the Close Session option.

8

Disconnect the diagnostic tool and battery power supply from the vehicle.

DIAGNOSTIC PROCEDURE 'B': PATHFINDER

This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved
diagnostic tool with PATHFINDER.
CAUTIONS:
A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle battery during diagnosis / module programming.

All ignition ON/OFF requests must be carried out. Failure to perform these steps may cause
damage to control modules in the vehicle.
1

2

Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.

NOTE:
The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER version
93 (or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.

3

NOTE:
The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification
Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if
required.
Follow the on-screen prompts.

4

Select ECU Diagnostics.

5

Select Audio Front Control Module (ACM).

6

Select Update ECU.
1 Follow all on-screen instructions until the application completes successfully.
2 When all tasks are complete, go to the next Step.

7

Exit the current session.
1 If required, reset the vehicle to Transit mode.
2 Select the Exit icon.

8

Disconnect the diagnostic tool and battery power supply from the vehicle.