NHTSA ID Number: 10120467
Manufacturer Communication Number: 2045092.2
TSB/Document Date: 2017-10-21
Summary
12MY,13MY and 14MY Power Boot Campaign RoW (SC16/24) *Revised: VIN Updates
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Documents
Document name
master.xml
Service Campaign EA62
12MY,13MY and 14MY Power Boot Campaign RoW (SC16/24)
Notes
Transaction No.: 2045092/2
Release date: Jun 19, 2017
Repair instructions
Technical background
Bentley
has developed a boot system update pack to resolve customer issues.
Remedy
This campaign provides a series of checks and updates to the boot system to ensure robust operation. It is important the campaign is followed
exactly to ensure maximum benefit
Customer notification
Inform your customers with affected vehicles in writing about the service campaign
Make sure all affected vehicles are checked and repaired as part of the workshop visit. Write the service measure to be performed on the workshop
order before the customer signs it. If the campaign was not performed during a workshop visit, inform the customer straight away about the
campaign.
Please promptly inform your new and used vehicle department, so that affected vehicles can be checked straight away and if necessary repaired.
Warranty
LOT 1 Software update for New Continental GT:
•
Boot lid function and force gauge Test 1
•
New Continental GT replace gas struts
•
Software update
•
Check list A
•
Boot lid function and force gauge Test 2
Warranty Type
Labour Operation Code
790 or 710
55 90 49 01
Damage Service Number
EA62
Damage Code
00 66
Time
80 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 2 Software update for New Continental GTC:
•
Boot lid function and force gauge Test 1
•
Software update
•
Check list A
•
Boot lid function and force gauge Test 2
Warranty Type
790 or 710
Labour Operation Code
55 90 49 02
Damage Service Number
Damage Code
EA62
00 66
Time
70 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 3 Check list B (stage 1) New Continental GT:
•
Check and adjust boot lid hinge
•
Boot lid function and force gauge test
Warranty Type
790 or 710
Labour Operation Code
55 90 49 03
Damage Service Number
EA62
Damage Code
00 66
Time
30 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 4 Check list B (stage 1) New Continental GTC:
•
Check and adjust boot lid hinge
•
Remove and replace hinge bolts (increase length)
•
Boot lid function and force gauge test
Warranty Type
790 or 710
Labour Operation Code
55 90 49 04
Damage Service Number
EA62
Damage Code
00 66
Time
30 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 5 Check list B (stage 2) New Continental GT:
•
Fit lighter springs striker door
•
Latch cover check and replace
•
Adjust striker alignment
•
Check and if necessary adjust boot lid for aesthetic alignment
•
Boot lid function and force gauge test
Warranty Type
790 or 710
Labour Operation Code
55 90 49 05
Damage Service Number
EA62
Damage Code
00 66
Time
40 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 6 Check list B (stage 2) New Continental GTC:
•
Fit lighter springs striker door
•
Gas strut check
•
Latch and cover check and replace
•
Adjust striker alignment
•
Check and if necessary adjust boot lid for aesthetic alignment
•
Check and if necessary adjust boot overload switch
•
Boot lid function and force gauge test
Warranty Type
Labour Operation Code
790 or 710
55 90 49 06
Damage Service Number
EA62
Damage Code
00 66
Time
50 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 7 Check list B (stage 3) New Continental GT & GTC:
•
Check boot lid latch micro switch function
•
Boot lid function and force gauge test
Warranty Type
Labour Operation Code
790 or 710
55 90 49 07
Damage Service Number
EA62
Damage Code
00 66
Time
20 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 8 Check list B (stage 3) New Continental GT & GTC:
•
Replace boot lid latch assembly (latch micro switch function failed)
•
Boot lid function and force gauge
Warranty Type
Labour Operation Code
790 or 710
55 90 49 08
Damage Service Number
EA62
Damage Code
00 66
Time
50 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 9 Check list B (stage 3) New Continental GT & GTC:
•
Check motor serviceability – torque over check motor fasteners
•
Boot lid function and force gauge test
Warranty Type
Labour Operation Code
790 or 710
55 90 49 09
Damage Service Number
EA62
Damage Code
00 66
Time
30 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 10 Check list B (stage 3) New Continental GT:
•
Check motor alignment and peg location
•
Boot lid function and force gauge test
Warranty Type
Labour Operation Code
790 or 710
55 90 49 10
Damage Service Number
EA62
Damage Code
00 66
Time
40 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 11 Check list B (stage 3) New Continental GT:
•
Remove and inspect motor splines
•
Boot lid function and force gauge test
Warranty Type
Labour Operation Code
790 or 710
55 90 49 11
Damage Service Number
EA62
Damage Code
00 66
Time
70 TU
Criteria ID
01
Parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre
Parts supply
Part number
Description
Quantity
3W0827441
Striker door spring
1
3W0827665
Striker door spring
1
3W0837106
Striker door retaining cap
2
3W8827550J
Gas strut – New GT – shorter 2
unit
3W0827520A
Latch trim cover
1
N91009701
Hinge bolts New GT
Convertible only
4
Consumables
Part number
Description
Quantity
1J5827147
Butyl sealing washer
4
Parts despatch control
.
Repair instructions
Notes
Technical background
Bentley has developed a boot system update pack to resolve customer issues.
Check
If the vehicle is not already listed as repaired in the “Repair history" (in Elsa pro), check for the presence of a white campaign identification mark (see
Figure 25), should neither be evident carry out the required work in accordance with these instructions
Parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre
Tools
Part number
Description
WT10370
Boot CM update cable
WT10371
USB memory stick boot CM SW
WT10372
Boot hinge setting tool LH GT
WT10373
Boot hinge setting tool RH GT
WT10374
Boot hinge setting tool LH GTC
WT10375
Boot hinge setting tool RH GTC
WT10354
Force measurement gauge
Work
Note some items in this campaign are model specific where this is the case it is clearly identified.
The campaign consists of software update section and the rectification for High closing force section.
Software update section
•
Boot lid function and force gauge test 1
•
On New Continental GT replace gas struts
•
Software update
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TSB/Document ID: 2045092.2
Replacement Service Bulletin Number:
MFR Communication Date: 2017-06-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
MFR Component System:
MFR Component Subsystem:
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