097057
097068
097081
097084
097087
097089
097091
097095
097103

SCB
SCB
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SCB
SCB
SCB
SCB
SCB
SCB
SCB
SCB
SCB
SCB
SCB
SCB

EN5
EN5
EN5
EN5
EB5
EN5
EN5
EN5
EN5
EB5
EB5
EN5
EA5
EA5
EB5

Documents
Document name
master.xml
master.doc

3W
3W
3W
3W
3W
3W
3W
3W
3W
3W
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3W
ZA
ZA
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0
2
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5
8
X
9
9
9
6
2
3
7
9

E
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E
E
E
E
E
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8
8
8
8
8
8
8
C
C
C
C
C
C
C
C

097118
097119
097120
097121
097124
097125
097126
097129
097132
097141
097145
097148
097151
097153
097155

097118
097119
097120
097121
097124
097125
097126
097129
097132
097141
097145
097148
097151
097153
097155

EA30
Rear Seat Entertainment - field update (SC15/09)

Transaction No.: 2039381/5
Release date: Jun 29, 2017

Notes

Repair instructions

Technical background
A number of Rear Seat Entertainment (RSE) functions were unavailable for release at vehicle launch
To enable the complete suite of functions a software update is available.
NOTE: This campaign supersedes the previous TPI 2039770 Rear Seat Entertainment - optional upgrade. The kit content for TPI 2039770
contained memory stick part number WT10336. This must be discarded and replaced with memory stick part number WT10336A before carrying
out this campaign. Vehicles that have previously had TPI 2039770 performed do not require this campaign.

Remedy
All vehicles fitted with RSE at time of manufacture up to VIN SCBEC9ZA0FC047407 should have the RSE system updated using the process detailed in
this document

Customer notification
Please notify customers who have taken delivery of one of the affected vehicles when the vehicles are next in the workshop
Please ensure that all affected vehicles are checked and updated during the next service visit. Make a note of the required service campaign on the
workshop order before it is signed by the customer.
If it is omitted to perform the required work during a workshop visit, notify the customer about the service campaign immediately.
You should also pass on this information to your new and used car sales departments so that the vehicles affected are checked and, if necessary,
updated immediately

Warranty
Warranty Type

790 or 710

Labour Operation Code

91 04 25 00

Damage Service Number

EA30

Damage Code

00 66

Criteria ID

01

Time

100 TU

Note: The first warranty claim for this campaign can include the one-time cost for the RSE update kit part number WT 10338. Subsequent warranty
claims for this campaign will only be accepted for labour and RSE DVD Owner Guide cost

Parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre

Parts supply
Description

Part number

Quantity

Software

RSE update kit

WT10338

1 Kit per dealer

USB to micro USB
lead

WT10335

1

USB connection lead

3Z0051510A

1

USB Memory stick

WT10336A

1

RSE SW0100

USB Memory stick

WT10337

1

TSR SW0080

Kit Content

Owner literature: RSE DVD Owner Guide. One market specific Disc will be required for each car. These parts are not included in the above kit
and should therefore be ordered as required for specific cars/regions
TSD No.

Description

Language

TSD B10970

RSE DVD Owner Guide-Version 2

English-UK

TSD B10971

RSE DVD Owner Guide-Version 2

English US

TSD B10973

RSE DVD Owner Guide-Version 2

French

TSD B10974

RSE DVD Owner Guide-Version 2

German

TSD B10975

RSE DVD Owner Guide-Version 2

Spanish

TSD B10976

RSE DVD Owner Guide-Version 2

Italian

TSD B10977

RSE DVD Owner Guide-Version 2

Japanese

TSD B10978

RSE DVD Owner Guide-Version 2

Canadian French

TSD B10979

RSE DVD Owner Guide-Version 2

Arabic

TSD B10980

RSE DVD Owner Guide-Version 2

Chinese

TSD B10982

RSE DVD Owner Guide-Version 2

Mexican Spanish

TSD B10983

RSE DVD Owner Guide-Version 2

Ukrainian

TSD B10984

RSE DVD Owner Guide-Version 2

S/Korean

TSD B10985

RSE DVD Owner Guide-Version 2

Russian

TSD B10986

RSE DVD Owner Guide-Version 2

Greek

TSD B10987

RSE DVD Owner Guide-Version 2

Turkish

TSD B10988

RSE DVD Owner Guide-Version 2

Latvian

TSD B10989

RSE DVD Owner Guide-Version 2

(BR) Portuguese

TSD B10990

RSE DVD Owner Guide-Version 2

Romanian

TSD B10991

RSE DVD Owner Guide-Version 2

Taiwan

TSD B10992

RSE DVD Owner Guide-Version 2

Czech

TSD B10993

RSE DVD Owner Guide-Version 2

Polish

TSD B10994

RSE DVD Owner Guide-Version 2

Azerbaijani

Parts despatch control
.

Questions and answers
On completion of this procedure Flying Spur Rear Seat Entertainment System will benefit from the following enhanced features
Email*
Customers can now send or receive emails through the RSE system using the Touch Screen Remote (TSR)
Internet browser*
Web browsing and video streaming are now available using RSE
Internet Radio*
The huge range of internet radio stations are now available for customers to access through the system
Cross view function*
Sharing the Display/System contents on both screens at the same time
Map location*ş
Displaying of the current vehicle position e.g. for rear passengers to orientate themselves more easily in an unfamiliar environment
Audio output to car
Directing the RSE audio signal to the car’s speakers to enjoy the rich sound of the audio system. This provides rear seat passengers an alternative to
using the branded headphones (the car’s infotainment system must be in auxiliary / Aux mode for this function to operate).
* Sim card in glovebox required
Ş Not available in Japan (map view is possible, no map location)
For further marketing information please reference Dealer Marketing News issue 3

Repair instructions
Technical background

Notes

A number of Rear Seat Entertainment (RSE) functions were unavailable for release at vehicle launch
To enable the complete suite of functions a software update is available.
NOTE: This campaign supersedes the previous TPI 2039770 Rear Seat Entertainment - optional upgrade. The kit content for TPI 2039770
contained memory stick part number WT10336. This must be discarded and replaced with memory stick part number WT10336A before carrying
out this campaign. Vehicles that have previously had TPI 2039770 performed do not require this campaign.

Check
If the vehicle is not already listed as repaired in the “Repair history” (Elsa pro), check for the presence of additional, on-line, icons on the RSE rear
screens (Figure 16a), should neither be evident carry out the required work in accordance with these instructions

Parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre

Work
The following procedure delivers a software change to the electronic control units that make up the Rear Seat Infotainment System (RSE). Please
Note: The procedure does not and should not be used in an attempt to rectify RSE system faults. A fault free fully functioning RSE system is a
prerequisite for applying this campaign. Therefore the system must be tested and any faults found in the RSE system rectified before applying this
procedure.
The software is introduced to the modules that make up the system via:
The Media Device Interface (MDI)
The Touch Screen Remote (TSR)
The process is Initiated via Bentley diagnostic tool (VAS 6150C or similar) using a hard wire connection to the vehicle OBD socket
Diagnostic status for this TPI
Bentley Brand Data version 2.12.4 or higher required
1. Ensure a suitable battery charger is correctly connected to the vehicle electrical system for the duration of the procedure
2.

Connect the Bentley approved diagnostic tool to the vehicle On Board Diagnostic (OBD) socket NOTE: The use of a hardwire connection
between the diagnostic tool and the OBD socket is recommended for this procedure

3.

From the diagnostic tool main desktop select Off board Diagnostic Information System

4. Switch on ignition using the ignition key
5.

Select – Start diagnosis

6.

Select Model / Engine

Figure 1
7. Using guided fault finding check and clear the vehicle of any fault codes (see Figure 1). NOTE: At this point when requested to Make a
Target/Actual comparison do not perform this action select No
8. Using the TSR turn on both RSE screens

Figure 2
9. Within Control units – Select (single touch) 7F Information Control Unit 2 – Reveal drop down menu (extended touch and release), Select
Guided functions (see Figure 2)

Figure 3
10. Within Control units, Information Control Unit 2, Select Replace control module and then Execute (see Figure 3)

Figure 4
11. Select Yes at Introduction screen (see Figure 4)

Figure 5
12. The component parts of the system will be checked, as displayed in the left hand pane, the return screen will display the description of the parts
requiring software, select Continue (see Figure 5)
13. At this stage the RSE screens are displaying BentleyRSESystemUpdate as shown in Figure 7

Figure 6
14. As requested connect the USB cable (part number 3Z0051510A) to the memory stick (part number WT10336A) and connect that assembly to
the MDI unit (Control unit 2 for Information Electronics) located in the glove box. Once connected select Continue (see Figure 6) Note: if at
this stage the memory stick is not recognised, red accessing indicator on stick not illuminated, then a full car shut down should be performed.
Full car shut down procedure: Unplug the USB cable and memory stick from the MDI unit, exit Off board Diagnostic Information System
and remove Bentley diagnostic tool, disconnect battery charger, start run and then stop engine, remove ignition key and lock car, car to stand
untouched for 1 hour before re-applying this campaign from procedure 1

Figure 7

15. At this point the update will start as indicated in the RSE screens (see Figure 7)

Figure 8
16. The process screen will display progress. This section of the down load will take up to 20 minute. When the Overall status shows Update
Succeeded select Continue (see Figure 8)
17. At refer to TPI instruction screen minimise Off board Diagnostic Information System. Note: Do not exit the diagnostic program at this point as
a second Replace control module routine for 7F must be performed later in the procedure once the software updates are complete
18. Unplug the USB cable (part number 3Z0051510A ) and memory stick from the MDI unit (Control unit 2 for Information Electronics). Note: Both
the cable and memory stick must be removed, it is not sufficient to remove just the memory stick
19. Allow at least 2 minutes for the RSE system to start up, note: the rear screens will remain blank, after 2 minutes perform an ignition off on cycle.
NOTE: It is essential that 2 minutes has elapsed before the TSR is ejected from the cradle
20. Eject the TSR from the cradle

Figure 9
21. Remove the back from the TSR. Using a suitable tool depress the securing latch (WT10079/5 is suitable) whilst pulling the back off the unit (see
Figure 9)

Figure 10
22. With the back removed from the TSR remove the tape covering the micro USB port (see Figure 10)

Figure 11
23. Connect the TSR to the Bentley diagnostic tool (VAS 6150C or similar) using USB cable (part number WT10335). (See Figure 11)
24. Insert the USB memory stick (part number WT10337) into a spare port on the Bentley diagnostic tool (VAS 6150C or similar). (See Figure 11)

Figure 12a

Figure 12b

Figure 12c
25. The Bentley diagnostic tool will display two AutoPlay windows, one for the memory stick and one for TSR-Bentley. Select Open folder to view
files on both windows. Arrange the two open folders side by side on the Desktop in preparation to transfer files.
26. The memory stick (Removable Disk (?)) contains two files these two files require transferring to the TSR-Bentley. Transfer the two files, drag
and drop, from the Removable Disk (?) to the TSR-Bentley (?). (See Figure 12a,b and c)
27. Once transfer has taken place close down the two windows using the Safely Remove Hardware and Eject Media Function
28. Refit the tape over the micro USB port and refit the back onto the TSR. Avoid touching the Cancel button that will be displayed on the TSR
(see Figure 13)

Figure 13
29. Once the TSR update is recognised as indicated on the TSR screen Place device in the cradle to start update. NOTE: When refitting the TSR
into the cradle avoid touching the Cancel button (see Figure 13). If Cancel is inadvertently initiated then the process will have to be restarted
from operation 21.

Figure 14

30. The TSR update will know take place as depicted on the TSR screen (see Figure 14)

Figure 15
31. On completion the Bentley wings will be displayed for 3 minutes after which the TSR will un dock and re dock followed by the paring of TSR
screen select OK (see Figure 15)
32. Perform an ignition off on cycle

Figure 16a
33. Switching on the RSE will now display the additional, online, icons. Figure 16a shows this updated system screen containing amongst others the
E-mail icon

Figure 16b
34. Figure 16b for reference shows the screen displayed on RSE systems that have yet to receive this update and therefore do not display any
online icons. Car displaying this screen require this Rear Seat Entertainment - field update
35. Re instate Off board Diagnostic Information System minimised in operation 18 and Exit this will initiate a sweep all control modules
36. Once Off board Diagnostics Information System has carried out a sweep of the car and returned to the desk top then Perform an ignition off on
cycle

37. Re start Off board Diagnostic Information System and perform a full sweep of the vehicle control modules NOTE: Again at this point when
requested to Make a Target/Actual comparison do not perform this action select No. Instead a second Replace control module routine for 7F
must be performed

Figure 17
38. Within Control units – Select (single touch) 7F Information Control Unit 2 – Reveal drop down menu (extended touch and release), Select
Guided functions (see Figure 17)

Figure 18
39. Within Control units, Information Control Unit 2, Select Replace control module and then Execute (see Figure 18)

Figure 19
40. Select Yes at Introduction screen (see Figure 19)
41. This time running the replace control module test will have returned no parts requiring update and will automatically proceed to carry out and
Make a Target/Actual comparison this time this action must be completed and the target actual carried out, coding will be detected follow
screen prompts to perform the coding

42. Exit diagnostics and disconnect from vehicle
43. If after applying the campaign the RSE function is greyed out in the TSR then a full car shut down as described in operation 14 should be
performed to reinstate icon functionality
44. Remove and discard the original Owner literature, RSE DVD Owner Guide, and fit the new, regional specific, RSE DVD Owner Guide. See Parts
supply above
45. NOTE: On completion of this campaign a Diagnostic Trouble Code (DTC) 4062 will always be reported in J524 (cargate). This phenomena is
understood and does not compromise system function therefore no action should be taken in response to DTC 4062 being reported on these
cars

Figure 20
46. Hint: The additional function Output audio to car will be set to off in the settings menu check the tick box to enable this function (see Figure 20)

Identification
The presence of the additional, on-line, icons on the RSE rear screens (Figure 16a) will serve to identify this campaign has been performed

Repair instructions

Notes