NHTSA ID Number: 10120359
Manufacturer Communication Number: 09-024-17-3350
TSB/Document Date: 2017-10-21
Summary
Some vehicles (without power seats) may exhibit a driver seat that gradually moves down by itself. This concern may be caused when a load, which is applied to the seat during braking, exceeds a certain level that could impact the retaining mechanism of the seat lifter causing the seat to gradually move downward. To eliminate this concern, the play in the lift mechanism gears has been reduced.
Technical
Service Bulletin
Mazda
North American Operations
Irvine, CA 92618-2922
Subject:
09-024/17 - DRIVER SEAT GRADUALLY MOVES DOWN BY ITSELF
Bulletin No.: 09-024/17
Last Issued: 06/16/2017
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text.
Previous TSBs:
Date(s) Issued:
09-006/15
02/13/15 and 06/02/15
09-019/14
03/12/14
09-010/13
04/10/13, 10/31/13 and 12/16/13
APPLICABLE MODEL(S)/VINS
2013-2016 CX-5 vehicles without power seats with VINs lower than JM3KE******921726 (produced before
Dec. 21, 2016)
2014-2016 Mazda6 vehicles without power seats with VINs lower than JM1GJ******488592 (produced
before June 30, 2016)
2017 Mazda6 vehicles without power seats
DESCRIPTION
Some vehicles (without power seats) may exhibit a driver seat that gradually moves down by itself. This
concern may be caused when a load, which is applied to the seat during braking, exceeds a certain level
that could impact the retaining mechanism of the seat lifter causing the seat to gradually move downward.
To eliminate this concern, the play in the lift mechanism gears has been reduced.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR OUTLINE
NOTE: By installing the modified seat lift unit, the symptom of driver’s seat gradually moving down
becomes less likely to occur compared with the original seat lift unit. However, it is impossible for even the
modified seat lift unit to completely stop the seat moving down for all vehicle usage situations. As
necessary, please explain this point to customer(s) referring to “Explanation Material for Customers” on
the last page of this bulletin.
1. Verify the customer concern.
Page 1 of 23
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-024/17
Last Issued: 06/16/2017
NOTE: Ensure the customer is not bumping or touching the adjuster by mistake when entering or exiting
the vehicle.
2. If the customer complaint has been confirmed, replace the driver seat lift unit with the newly established
service parts kit according to the "SEAT LIFT UNIT (SERVICE PARTS KIT) REPLACEMENT
PROCEDURE".
NOTE: Replace the following parts (specified as "Replacement Parts" in the Workshop Manual) with new
ones:
Front seat side cover clip
Recliner knob (with lever type recliner knob)
Lifter knob
SEAT LIFT UNIT (SERVICE PARTS KIT) REPLACEMENT PROCEDURE:
3. Remove the driver seat adjuster unit according to the instructions on MS3 online or the Workshop
Manual.
4. Disassemble the seat adjuster unit.
5. Replace the subject parts (A - D) with the parts in the Service Parts kit.
6. Re-install the driver seat adjuster unit according to the instructions on MS3 online or the Workshop
Manual.
Service Parts kit includes:
(A) Seat Lift Unit
(B) Balance Spring, Rear (2)
(C) Torx T30 Bolt (4)
(D) Black Tape
NOTE: Be sure to save and re-use all washers (E). New washers are NOT included in the Service Parts kit.
Page 2 of 23
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-024/17
Last Issued: 06/16/2017
REPAIR PROCEDURE
1. Verify the customer concern.
NOTE: Ensure the customer is not bumping or touching the adjuster by mistake when entering or exiting
the vehicle.
2. Remove the driver seat adjuster unit according to the instructions on MS3 online or the Workshop
Manual section 09-13:
Mazda6 - FRONT SEAT CUSHION FRAME/ADJUSTER UNIT REMOVAL/INSTALLATION).
CX-5 - FRONT SEAT ADJUSTER UNIT REMOVAL/INSTALLATION - DRIVER-SIDE (WITHOUT
POWER SEAT SYSTEM)).
3. To prepare the driver seat adjuster unit for disassembly, place the unit on a clean table or work bench.
DRIVER SEAT ADJUSTER UNIT DISASSEMBLY:
4. Lift the seat lift unit to the highest position using the lift lever (A).
Page 3 of 23
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-024/17
Last Issued: 06/16/2017
5. Starting with the REAR of the seat adjuster unit (as shown below), attach a piece of masking tape onto
the inner sides of the left and right sliders to avoid scratch damage during the repair.
NOTE: Attach the masking tape (A) under the balance spring hook (B) and over the top of the slider (C).
Page 4 of 23
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-024/17
Last Issued: 06/16/2017
6. Using a flat-blade screwdriver with masking tape on the tip, gently pry the balance spring hook (A) away
from the slider surface (B).
WARNING: Be careful not to pinch your fingers.
7. Release the rear balance spring (A) hook from the pin (B) using a tool with a hooked end (C) (as shown
below) or with needle-nose pliers.
WARNING: The balance spring may jump out suddenly during removal, so keep your hands and face away
from the balance spring to avoid injury.
Page 5 of 23
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-024/17
Last Issued: 06/16/2017
8. Repeat Steps 3 - 4 on the opposite side rear balance spring.
9. Remove four (4) Torx T30 bolts that secure each link (A).
10. Move to the FRONT of the seat adjuster unit.
Page 6 of 23
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-024/17
Last Issued: 06/16/2017
11. Detach the inner link (A) from the slider (B) by gently bending the slider outward and the link inward.
CAUTION: DO NOT bend the slider too much as it may become deformed and cause improper operation.
NOTE: Depending on specific production date of the vehicle, some CX-5 models may have plastic washers
(A) installed between the front link (B) and the slider (C). ALWAYS BE SURE TO RE-USE THE PLASTIC
WASHERS when installing the new seat adjuster lift unit.
12. Repeat Step 8 to detach the opposite side inner link from the slider.
13. Move back to the REAR of the seat adjuster unit.
14. Detach the inner link (A) from the slider (B) by gently bending the slider outward and the link inward.
CAUTION: DO NOT bend the slider too much as it may become deformed and cause improper operation.
Page 7 of 23
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-024/17
Last Issued: 06/16/2017
CAUTION: DO NOT damage the bushing during link removal.
15. Repeat Step 11 to detach the opposite side inner link from the slider.
16. Proceed to "DRIVER SEAT ADJUSTER UNIT ASSEMBLY".
DRIVER SEAT ADJUSTER UNIT ASSEMBLY:
1. Working from the REAR of the seat adjuster unit, place the new rear balance springs (A) around the left
and right seat adjuster unit links (B).
NOTE: IT IS VERY IMPORTANT TO CORRECTLY POSITION THE NEW REAR BALANCE SPRINGS
around the rear seat adjuster unit links before assembly.
NOTE: The end of each balance spring must be facing outward (as shown below). LEFT REAR:
Page 8 of 23
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-024/17
Last Issued: 06/16/2017
RIGHT REAR:
2. Rear-Outer: Install the link (A) onto the slider (B).
CAUTION: DO NOT damage the bushing during link installation.
Page 9 of 23
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-024/17
Last Issued: 06/16/2017
3. Push the link into proper position.
4. Rear-Inner: Install the link (A) onto the slider (B) while bending the slider outward and the link inward.
CAUTION: DO NOT bend the slider too much as it may become deformed and cause improper operation.
Page 10 of 23
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-024/17
Last Issued: 06/16/2017
NOTE: Verify that the rear balance spring (A) has been properly positioned around the link (B).
CAUTION: DO NOT damage the bushing during link installation.
5. Push the link into proper position.
6. Front-Outer: Install the link (A) to the slider (B) while bending the slider inward and the link outward.
CAUTION: DO NOT bend the slider too much as it may become deformed and cause improper operation.
Page 11 of 23
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-024/17
Last Issued: 06/16/2017
NOTE: Be sure to re-install the plastic washer if originally installed.
CAUTION: DO NOT damage the bushing during link installation.
7. Install the link to the proper position using pliers and a shop rag.
Page 12 of 23
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-024/17
Last Issued: 06/16/2017
8. Front-Inner: Install the link (A) to the slider (B) while bending the slider inward and the link outward.
CAUTION: DO NOT bend the slider too much as it may become deformed and cause improper operation.
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TSB/Document ID: 09-024-17-3350
Replacement Service Bulletin Number:
MFR Communication Date: 2017-06-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SEATS
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