NHTSA ID Number: 10120346
Manufacturer Communication Number: 01-007-17-3349
TSB/Document Date: 2017-10-21
Summary
Some vehicles may exhibit a lack of engine power / intake air leak noise from the engine compartment. Hose clamps A and/or B for the air hose (C) for the turbocharger air outlet pipe (D) may be loose due to insufficient tightening. The tightening torque of the hose clamps has been increased to eliminate this concern.
Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
01-007/17 - LACK OF POWER / INTAKE AIR LEAK NOISE FROM
ENGINE COMPARTMENT
Bulletin No.: 01-007/17
Last Issued: 06/02/2017
DESCRIPTION
APPLICABLE MODEL(S)/VINS
2016-2017 CX-9 vehicles with VINs lower than JM3TC******134298 (produced before Dec. 23, 2016)
Some vehicles may exhibit a lack of engine power / intake air leak noise from the engine compartment.
Hose clamps A and/or B for the air hose (C) for the turbocharger air outlet pipe (D) may be loose due to
insufficient tightening.
Page 1 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 01-007/17
Last Issued: 06/02/2017
The tightening torque of the hose clamps has been increased to eliminate this concern.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify the customer concern.
2. Remove the battery, battery box and battery tray according to the instructions on MGSS online
(BATTERY REMOVAL/INSTALLATION).
3. Remove the fresh-air duct (A), air cleaner cover (B), element (C), case (D), air hose (E) and air inlet pipe
(F) according to the instructions on MGSS online (INTAKE-AIR SYSTEM REMOVAL/INSTALLATION).
Page 2 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda
North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 01-007/17
Last Issued: 06/02/2017
4. Place position marks (A) on the air hose (B) and the pipes (C) so they can be reinstalled to their original
position.
Page 3 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 01-007/17
Last Issued: 06/02/2017
RETIGHTEN HOSE CLAMP A:
NOTE: If it is too difficult to access the underside hose clamp bolt (A), remove air hose (B) and flange pipe
assembly (C) to access it.
1. Remove four (4) nuts (A) shown below to loosen the upper part of the turbocharger air outlet pipe (B).
CAUTION: DO NOT disconnect the joints (C).
Page 4 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 01-007/17
Last Issued: 06/02/2017
2. Loosen clamp (A) and remove the air hose (B) and flange pipe assembly (C).
3. Remove the O-ring (D).
NOTE: The O-ring is not reusable and must be replaced with a new one.
Page 5 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 01-007/17
Last Issued: 06/02/2017
4. Install the air hose to the flange pipe and install clamp (A).
a) Install the air hose to the flange pipe, aligning the position marks (if the air hose was displaced from the
original position).
NOTE: Insert the air hose until it contacts the stopper (B).
b) Place the hose clamp (A) so the bolt housing is positioned between two projections (C) on the pipe and
the hose clamp edge (D) is 5 ~ 7mm away from the edge of the air hose.
5. Tighten the hose clamp until the 10th slot (E) (shown as the green mark below) (A) in the band aligns
with the upper surface of the hose clamp bolt flange (B).
For reference: 10th slot = (E), 5th slot = (C), 1st slot =(D)
Page 6 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 01-007/17
Last Issued: 06/02/2017
CAUTION:Do not tighten the hose clamp beyond the green mark (A), otherwise, the hose clamp may
break.
7. Install the air hose and flange pipe assembly (A) to the turbocharger air outlet pipe (B) aligning the
position marks (C) made previously.
NOTE: Do not tighten Hose Clamp B (D) yet.
8. Apply engine oil around a new O-ring (A) and install it. Align the locators (B) as shown below.
Page 7 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 01-007/17
Last Issued: 06/02/2017
9. Install flange pipe (A) to the dynamic pressure turbo (B), then install the four (4) nuts (C) hand-tight.
RETIGHTEN HOSE CLAMP B:
1. Fully insert the air hose (A) to the turbocharger outlet pipe (B) until the stopper (C) on the pipe.
Page 8 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 01-007/17
Last Issued: 06/02/2017
2. Place the hose clamp so the bolt housing (A) is positioned between two projections (B) on the pipe and
the hose clamp edge is 5 ~ 7 mm away from the edge of the air hose.
3. Tighten the hose clamp (A) until the 10th slot (E) (shown as the green mark below) (A) in the band aligns
with the upper surface of the hose clamp bolt flange (F).
For reference: 10th slot = (E), 5th slot = (C), 1st slot =(D)
Page 9 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 01-007/17
Last Issued: 06/02/2017
CAUTION: Do not tighten the hose clamp beyond the green mark (B), otherwise, the hose clamp
may break.
4. Tighten the four (4) nuts to the specified torque.
5. Reinstall the other removed parts in the reverse order of removal.
6. Verify repair.
PARTS INFORMATION
Parts Number Description Qty.
PY8W-13-162
1
Notes
Replacement required
WARRANTY INFORMATION
NOTE:
• This warranty information applies only to verified customer complaints on vehicles eligible for warranty
repair.
• This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
• Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
14
Damage Code
9G
Part Number Main Cause
Quantity
PY8W-13-240C
0
Page 10 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 01-007/17
Related Part Number
Quantity
Operation Number / Labor
Hours:
Last Issued: 06/02/2017
PY8W-13-162 (O-ring)
1
XXN5ABTX / 0.4 Hrs.
NOTE:Enter PY8W-13-162 (O-ring) as a related part.
Page 11 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
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TSB/Document ID: 01-007-17-3349
Replacement Service Bulletin Number:
MFR Communication Date: 2017-06-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
MFR Component System:
MFR Component Subsystem:
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