Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

GTI/Golf

2015

All

All

All

All

Condition
87 14 11 September 30, 2014 2038081
Air Conditioning Inoperative and or DTC B10A911 Present HVAC Fault Memory

Technical Background
The following conditions may be present:
• Fault in HVAC control module, B10A911: Activation A/C compressor Short circuit to ground.
• The air conditioning may or may not be inoperative.

Production Solution
Final production solution pending.

Service
Condition1: AC inoperative, DTC B10A911 stored in HVAC control module
• Verify Customer concern of AC inoperative with DTC B10A911 stored in HVAC control module.
• Check HVAC control module software level.
• If the HVAC control module software can be updated, perform the SVM process below using GFF.
Note:
If the SW level is already at 1001 this bulletin does not apply. Further diagnosis is required.
• After SVM update, verify air conditioning compressor is operational and AC is cooling. Take vehicle on
extended road test to be sure compressor is operating properly.
Note:
If the Air Conditioning is still inoperative after updating the HVAC software further diagnosis is required.

Page 1 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Condition 2: DTC B10A911 is stored in HVAC control module during vehicle scan using GFF
DTC B10A911A may be present in the HVAC control module fault memory without causing an air conditioning
concern. Check the HVAC controller software level and update using the SVM process using GFF.
Tip:
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
Note:
Prior to launching ODIS application and starting control module update process, confirm tester screen saver and
power settings in accordance with Special Tools and Equipment - Service Information Circular # VVT-12-02.
Failure to do so may result in the tester entering power save mode during data transfer, and subsequent control
module failure.
Update Programing Procedure:

WARNING:
Radiator Fan(s) may cycle ON high speed during the update process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s)
during Update Process!

• Make sure that a Volkswagen approved battery charger/maintainer is connected to the vehicle battery.
• To perform the software update, after the full vehicle scan, click on the “Special Functions” tab and select
“Adapting Software”.
• Update the software of the air conditioning control module (diagnosis address 08) via the Software Version
Management (SVM) according to the following table. Observe the SVM code.

Model(s)

Engine

Old Software
Version

New Software
Version

Released

SVM Code

GTI/Golf

2015

0705

1001

27/2014

3AF0

GTI/Golf

2015

0805

1001

27/2014

3AF0

GTI/Golf

2015

0907

1001

27/2014

3AF0

The SVM flash procedure can be found in GFF under Functions/ Component Selection, Software Version
Management, Adapting Software.

Page 2 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
Procedures Manual 1)
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

GTI/Golf

2015

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type

1)

Damage
Service Number:

HST

Damage Location
(Depends on Service No.)

--

Use applicable when
indicated in Elsa (L/R)

Code
8704

0039

Parts Manufacturer

GTI/Golf

WWO

3)

27068950 = 10 TU

Labor Operation : Update Programming

3)

See GFF Time expenditure

Causal Part: Select Labor Operation

01500000

Labor Operation : Charge Battery

Diagnostic Time

2)

4)

GFF Time expenditure

01500000 = 50 TU max.

YES

Road Test

01210004 = 10 TU (claim for
condition 1 only)

YES

Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2038081” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Page 3 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Required Parts and Tools
No special parts required.

Tool Description

Tool No:

Midtronics Battery Tester/Charger

InCharge 940 (INC-940)
or
GRX3000VAS

VAS Diagnostic Tool

VAS 6150/X & VAS 6160/X with
ODIS Service with: current online updates

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 4 of 4
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.