Warranty Information
Policies and Procedures Bulletin

Number: VWP-14-04

Subject: Turbocharger Limited Warranty Extension
(US Dealers)

Date: July 18, 2014
This document modifies the
Volkswagen Warranty Policies
and Procedures Manual.

Turbocharger Limited Warranty Extension
Volkswagen has extended the Emissions Control Systems Warranty for the turbocharger under specific
conditions to 10 years or 120,000 miles, whichever occurs first, from the vehicle’s original in-service date,
for certain 2012 – 2013 Model Year Volkswagen Passat TDI Clean Diesel Engine vehicles with engine
code CKRA.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original
purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or
“company” car, on the date such vehicle was first placed in service.
This warranty extension is fully transferable to subsequent owners.
What is the Problem
Volkswagen has determined that, under specific conditions, the turbocharger could malfunction and may
cause the Malfunction Indicator Lamp (MIL) on the instrument cluster to illuminate due to the presence of
specific fault codes caused by this component. Additionally, you may hear noise coming from the
turbocharger. This condition may also lead to reduced engine performance if the MIL-on issue is not
addressed.
The MIL is part of the on-board diagnostic system. Please refer to the owner’s manual for additional
information about the MIL. In some locales, an illuminated Malfunction Indicator Lamp could cause the
vehicle to fail a smog check inspection, and the vehicle registration application could be denied.
Please be aware that other conditions (unrelated to the issue described in this bulletin) may cause the MIL
in the vehicle to illuminate. Customers should be prepared to cover all diagnosis and repair costs for
these other, unrelated conditions.
What does this Warranty Extension Cover
This warranty extension covers only the diagnosis and replacement of a faulty turbocharger.
What is Not Covered Under This Warranty Extension
This warranty extension will not cover:
 Any damage or malfunctions caused by installation of non-EPA or non-CARB certified parts, or

parts that alter the performance of the engine, engine controls, or exhaust system, such as the

Page 1 of 2
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
installation of engine management components (“chipped” or “tuned” ECMs) not approved by
Volkswagen.
 Other conditions unrelated to a faulty turbocharger that may cause the MIL to illuminate. These
conditions may require repairs that are needed for proper diagnosis of the underlying condition.
Any repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to
bring the vehicle’s emission system up to factory specifications are not covered by this warranty
extension.
 Damage or malfunctions caused by outside influence, such as damage due to an accident, or
vehicle misuse or neglect, as well as repairs that are (1) necessary for proper diagnosis of these
other conditions or (2) required to bring the vehicle up to factory specifications are not covered by
this warranty extension.
Warranty Extension Coverage Limitations
The warranty and maintenance information that came with the owner’s vehicle contains information on the
limited warranties applicable to their Volkswagen model. Owners should read these limited warranties
carefully to determine their warranty rights and obligations, as this information also applies to the coverage
provided to them in this warranty extension.
Repair Procedure
Refer to Technical Bulletin Instance Number 2036110 for the applicable repair procedure.
Vehicle Eligibility
To determine if a vehicle is eligible for the Turbocharger Limited Warranty Extension, check the VIN in
ElsaPro > Vehicle Data. If the warranty extension is applicable to the vehicle, the "Enhanced Coverage"
section of the "Vehicle Data" screen in ElsaPro will be populated with the warranty extension parameters.
SAGA Warranty Claim Type and Service Number
Dealers must use the following claim type and service number when submitting warranty claims for the
Turbocharger Limited Warranty Extension.
 Claim Type:
 Service Number:

1PT
2130

Questions
For any questions regarding this warranty extension, please contact the Warranty Helpline at 1-866-3068447 or warranty.helpline@vw.com.
Page 2 of 2
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.