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NHTSA ID Number: 10120210

Manufacturer Communication Number: TT 70-14-01

TSB/Document Date: 2017-10-21


Summary

Tech Tips (Headliner Removal Installation): The removal and installation of the headliner on the Passat can be time consuming and difficult in some areas. Properly installing the headliner, seals and pillar trims will alleviate many issues that would normally be attributed to a headliner cut to short. All steps should be followed from ELSA. Every piece of trim the repair manual has you remove is very important to create the clearance needed to remove the headliner from the vehicle and get the new headliner into the vehicle. This document informs of the steps of the headliner removed/reinstalled without being bent through the front passenger door with glove box removed and both front seats reclined flat.


Tech Tips
Date: July 18, 2014

TT 70-14-01
2012-2014 Passat Headliner Removal Installation

The removal and installation of the headliner on the Passat can be time consuming and difficult in some
areas. Properly installing the headliner, seals and pillar trims will alleviate many issues that would
normally be attributed to a headliner cut to short.
All steps should be followed from ELSA. Every piece of trim the repair manual has you remove is very
important to create the clearance needed to remove the headliner from the vehicle and get the new
headliner into the vehicle.
Below are steps of the headliner removed/reinstalled without being bent through the front passenger door
with glove box removed and both front seats reclined flat.

Page 1 of 7

ver1.2

© 2014 VolkswageneBay logo Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of VolkswageneBay logo Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information

Page 2 of 7
© 2014 VolkswageneBay logo Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of VolkswageneBay logo Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information

There is about 2mm side to side play in the
front of the headliner. Start by aligning the
locator pin in the front of the vehicle to the
center of the locator hole. You may also find
some play in the rear of the headliner but
once all the clips are installed it is very
difficult to use that play.

Page 3 of 7
© 2014 VolkswageneBay logo Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of VolkswageneBay logo Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
The B-Pillar installation is difficult and can affect
the headliner fit and finish.
Start by lining up the 2 tabs at the top of the Bpillar with the 2 slots in the B-pillar frame.

Then, push the B-pillar up, this will push the
headliner up.

Page 4 of 7
© 2014 VolkswageneBay logo Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of VolkswageneBay logo Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
Install the screw at the top of the b-pillar, taking
care to make sure it is properly lined up with
the hole in the B-pillar frame. DO NOT install
the lower half of the upper B-pillar until the
screw is started.

Page 5 of 7
© 2014 VolkswageneBay logo Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of VolkswageneBay logo Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
After the screw is installed, Align the B pillar trim
seatbelt adjustment lever with the seatbelt
adjustment mechanism on the B- pillar.

While pushing the B pillar trim up against the
headliner tighten the screw at the top. Make sure
you have maximum support by the B-pillar for the
headliner.
Install the lower half or the upper B-pillar trim.

When installing the C-Pillar remove the 3 metal
clips from the glass edge of the trim.

Page 6 of 7
© 2014 VolkswageneBay logo Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of VolkswageneBay logo Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
Install them in the proper location along the glass.
This makes the installation and alignment of the
C-pillar much easier.

Once all the trim is installed make sure that the
headliner and trim edges are properly tucked
behind the door seals.
If you do not install the pillar trims and/or tuck the
headliner in the door seals properly you may see
large gaps like the one shown.

Page 7 of 7
© 2014 VolkswageneBay logo Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of VolkswageneBay logo Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

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TSB/Document ID: TT 70-14-01

Replacement Service Bulletin Number:

MFR Communication Date: 2014-07-18

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY

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