Volkswagen of America, Inc.
Warranty Quick Reference Guide

Introduction
Based on the input received from your dealership’s Service Personnel, Volkswagen of
America has created this Warranty Quick Reference Guide. This guide is intended to summarize frequently referenced warranty information with the hope that it will assist you in
your everyday business. Welcome to the Volkswagen Warranty Quick Reference Guide!

Warranty Questions?
Warranty Helpline
1-866-306-8447
warranty.helpline@vw.com
Fax: 248-754-6557

Department

Email Address

FAX Number

Phone Number

Warranty Support
Specialists

This email address is strictly
for electronic documents (no
responses will be sent to
inquiries)
groupwarrantydocuments
@vw.com

Document
requests only:

866-306-8447

Certified Pre-Owned
Warranty (CPO)

vwoacpowarranty
@vw.com

248-754-6535

866-306-8447

Warranty Labor Rate
Increase

warrantylaborrate@vw.com

248-754-4663

248-754-6577

Warranty Parts
Return Center

vwoawprc@vw.com

248-754-6540

866-306-8447
(warranty
helpline)

Recall Campaigns

warranty.helpline@vw.com

248-754-6557

866-306-8447

248-754-4734

All information included in this Warranty Quick Reference Guide is subject to change without prior written notification by Volkswagen. For the most up-to-date policies, please refer to
the online version of Volkswagen’s Warranty Policies and Procedures Manual and Bulletins
in their entirety located in WISE > Policy Manual and WISE > Bulletins and Communications > Policy Bulletins. The Warranty Quick Reference Guide is available electronically on
WISE under Resource Center > Warranty Quick Reference Guide.

© 2014 Volkswagen of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of
printing and is subject to the copyright and other intellectual property rights of Volkswagen of America, Inc., its affiliated
companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document
may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

July 2014

1-1

Volkswagen Factory
in Chattanooga, Tennessee

July 2014

1-2

Table of Contents
Introduction ..................................................................................................... 1-2
Warranties at a Glance.................................................................................. 2-1
Overview of New Vehicle Warranties.................................................................2-1
New Vehicle Limited Warranty...........................................................................2-2
Powertrain Limited Warranty..............................................................................2-3
Hybrid System Limited Warranty........................................................................2-4
High-Voltage System Limited Warranty (E-Golf Only)....................................2-5
Limited Warranty Against Corrosion Perforation.............................................2-6
Emissions Warranty.............................................................................................. 2-7

Warranty Extensions....................................................................................... 3-1
Wear and Tear Covered Components.......................................................... 4-1
Brake Pads and Discs...........................................................................................4-2
Wiper Blades..........................................................................................................4-2

Powertrain Warranty Service Numbers Chart............................................. 5-1
Certified Pre-Owned Warranty Service Numbers Chart........................... 6-1
Emissions Warranty Charts.............................................................................7-1
8/80 Federal Emissions Warranties Component Coverage........................... 7-2
7/70 California Emissions Warranties Tables.................................................... 7-3
8/100 California Emissions Warranties Table (MY 2009, 2010, 2012, 2013,
2014 Routan Only) .............................................................................................7-34
15/150 PZEV/AT-PZEV California Emissions Warranties Table................... 7-35

Authorizations/Approvals.............................................................................. 8-1
QTM Team...............................................................................................................8-1
Technician Helpline/VTA Case Number..............................................................8-1
Campaign Claim Consequential Damage..........................................................8-1

Maintenance.................................................................................................... 9-1
Roadside Assistance .................................................................................... 10-1
Miscellaneous................................................................................................. 11-1
Battery....................................................................................................................11-1
12 Volt Original Equipment Battery ...........................................................11-1
12 Volt Volkswagen Factory Replacement Batteries ...............................11-1
Glass.......................................................................................................................11-4
Mufflers – Volkswagen Limited Lifetime Warranty.........................................11-4
Paint Repairs.........................................................................................................11-4
Parts – Replace-only Components.....................................................................11-5
Safety Belts............................................................................................................11-5
Tires........................................................................................................................11-6
Transmissions........................................................................................................ 11-7

July 2014

1-3

1-4

July 2014

Warranties at a Glance

2

Warranties at a Glance
Overview of New Vehicle Warranties
Overview of Warranties Model Year 2006 - 2015
New Vehicle Limited
Warranty MY 2009 - 2015

12 volt original
equipment
battery 2/24

New Vehicle Limited
Warranty MY 2006 - 2008

3/36*

4/50

Powertrain Limited
Warranty MY 2011 - 2015

All models except Touareg 5/60

Powertrain Limited
Warranty MY 2006 - 2010

5/60

Hybrid System
Limited Warranty
High-Voltage System
Limited Warranty (e-Golf
only)

Touareg 10/100

certain hybrid system parts 8/100

certain highvoltage system
parts 5/60

high-voltage battery (defects in
material and workmanship and net
capacity loss below 70%) 8/100

Limited Warranty Against
Corrosion Perforation
Federal Emissions
Warranty (not applicable
for e-Golf)

12/unlimited**

certain emission
parts 2/24

California Emissions
Warranty (not applicable
for e-Golf)

any emission related
part 3/50

Extension Warranties

Parts and Accessories
Limited Warranty

catalytic converter and particulate
filter, E.C.M, onboard emission
diagnostic device 8/80

specific control
devices 7/70

specific
control devices
8/100***

PZEV /
AT-PZEV
15/150
****

--- various coverage ---

1/12
* 3/36… 3 years or 36,000 mi, whichever occurs first

** excludes Routan which is covered for 3/unlimited for all sheet metal panels and 5/100 for outer-body sheet metal panels
***2009, 2010, 2012, 2013, 2014 Routan only
****10/150 for high-voltage batteries in PZEV / AT-PZEV hybrid models

July 2014

2-1

New Vehicle Limited Warranty
New Vehicle
Limited Warranty

Model Year

USA

2009 - 2015

USA

2006 - 2008

Model

Duration*
Years

Miles

All models except
Winnebago Rialta,
Winnebago Vista,
Itasca Sunstar

3

36,000 mi**

All models

4

50,000 mi

*whichever occurs first
** 12 volt original equipment battery covered 2 years/24,000 miles, whichever occurs first

2-2

July 2014

Powertrain Limited Warranty
Powertrain
Limited Warranty

Model Year

Model

Duration*
Years

Miles

2011 - 2015

All models except
Touareg

5

60,000 mi

2011 - 2015

Touareg

10

100,000 mi

2006 - 2010

All models

5

60,000 mi

USA

USA

*whichever occurs first

Coverage
►► Engine: cylinder block and all internal parts, cylinder head and all internal parts, valve
train, spur belt, flywheel, oil pump, water pump, intake manifold, related seals and
gaskets.
►► Transmission: case and all internal parts, torque converter, seals and gaskets, transmission E.C.M.
►► Drivetrain: differential and all internal parts, driveshaft and constant velocity (C.V.)
joints.

July 2014

2-3

Hybrid System Limited Warranty
Hybrid System
Limited Warranty
USA

Model Year

Model

2011 - 2015

Touareg Hybrid

2013 - 2015

Jetta Hybrid

Duration*
Years

Miles

8

100,000 mi
*whichever occurs first

Coverage
►► High-voltage battery (including protective box)
►► Battery energy control module
►► Battery cooling system (including battery fans, housing, and air induction vents)
►► Hybrid electric motor
►► Hybrid electric motor clutch
►► Hybrid electric motor clutch actuator
►► Power electronics (inverter and converter)
►► High-voltage cables (including connection boxes, safety plugs, and pilot line cable
system)
►► Electronic control module (ECM)
►► Electric A/C compressor*
►► Power steering system (including pump and control module)
►► Electric transmission oil pump (including control module)
Hybrid components can only be serviced by a certified Volkswagen Hybrid Specialist.
* Touareg Hybrid vehicles only

2-4

July 2014

High-Voltage System Limited Warranty (E-Golf Only)
Duration*
High-Voltage System Limited
Warranty

Model Year

Model

Years

Miles

USA

Certain high-voltage
system parts

2015

e-Golf

5

60,000 mi

USA

High-voltage battery
(The high-voltage
battery is covered for
defects in material
and workmanship
and for net capacity
loss below 70%.)

2015

e-Golf

8

100,000 mi

*whichever occurs first

Coverage
►► High-voltage battery
The high-voltage battery is warranted for 8 years or 100,000 miles, whichever occurs
first, for defects in material and workmanship and for net capacity loss below 70%.
The battery net capacity coverage includes any repairs needed to return battery net
capacity to a level of 70%. Coverage may not return the high-voltage battery to an “as
new” condition with 100% net capacity, but it will provide the vehicle with a net
capacity level of at least 70%. Gradual reduction in battery net capacity over time is
integral to the nature of the components and does not represent a defect under the
terms of this warranty, as long as the reduction in net capacity is not in excess of 30%.
The warranty on the high-voltage battery does not apply if a defect has been caused
by the battery not being used, handled or maintained as described in the owner’s
manual.
►► Power electronics, which consists of the DC-to-DC converter and pulse inverter
►► Electric motor
►► High-voltage air conditioning
►► High-voltage heating
►► Charger for high-voltage battery
►► Charging socket for high-voltage battery
►► Orange high-voltage cables and connectors
High-voltage components can only be serviced by a certified Volkswagen High-Voltage
Specialist.

July 2014

2-5

Limited Warranty Against Corrosion Perforation
Model Year

2009 - 2014

Model

Routan

Duration*
Years

Miles

All Sheet Metal Panels

3

unlimited

Outer-Body Sheet Metal Panels –
one that is finish-painted and that
someone can see when walking
around the vehicle

5

100,000 mi

2009 - 2015

Tiguan

12

unlimited

2007 - 2015

Eos

12

unlimited

2006 - 2015

Passat, CC, GTI, Rabbit, Golf

12

unlimited

2005 - 2015

Jetta

12

unlimited

2004 - 2015

Touareg

12

unlimited

2004 - 2006

Phaeton

12

unlimited

1998 - 2015

Beetle, Beetle Convertible

12

unlimited

1999 - 2009

Golf (A4), Jetta (A4)

12

unlimited

1998 - 2005

Passat (B5)

12

unlimited

2000 - 2003

Eurovan

8

unlimited

1999 - 2002

Cabrio

6

unlimited

1997 - 1999

Golf (A3), Jetta (A3)