August 2016
Dealer Service Instructions for:

Customer Satisfaction Notification S57
Front Wiper Arms
Models

2016

(KL) Jeep Cherokee

NOTE: This campaign applies only to the above built from September 04, 2015
through April 01, 2016 (MDH 090405 through 040101).

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The front wiper arm(s) on about 126,700 of the above vehicles may become loose
resulting in the wiper blades contacting the body and/or the wipers blades/arms
contacting each other.
Repair
The front wiper arms must be inspected for proper operation and position, correct
if necessary, and then tighten the wiper arm nuts to the proper torque specification.

 Copyright 2016, FCA US LLC, All Rights Reserved (srg)

Customer Satisfaction Notification S57 – Front Wiper Arms
Parts Information
No parts are required to perform this service procedure.

Parts Return
No parts return required for this campaign.

Special Tools

No special tools are required to perform this service procedure.

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Customer Satisfaction Notification S57 – Front Wiper Arms

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Service Procedure
1. With engine on, cycle the wipers using washer fluid to ensure the windshield is
wet. Verify proper function on low speed and inspect the wipers for looseness
or contact to the body or the wipers contacting each other.
2. With the wiper blades in the park position, manually lift each blade off the
windshield and release to ensure the blades are not under wipe load.
3. Verify if the position of the wiper blade tips are within ±10mm of the park
position alignment marks on the windshield (Figure 1).
 If the wiper blade tips are within ±10mm from the alignment marks, and the
wipers operate without contact to the body or contact to each other, and are
not loose, continue with Step 4.
 If wiper blade tips are not within ±10mm from the alignment marks, or if
the wiper arms are loose, contact the body or contact each other, continue
with Step 5.

ALIGNMENT MARKS

Figure 1 – Wiper Blade Alignment Marks

Customer Satisfaction Notification S57 – Front Wiper Arms

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Service Procedure Continued
4. Open the hood and carefully pry
the plastic nut caps off of the
pivot end of the wiper arms
(Figure 2). While holding the
wiper arms, tighten the nuts to
20 ft. lbs. (27 N·m) then continue
to Step 15.

5. Open hood and carefully pry the
plastic nut caps off of the pivot
end of the wiper arms (Figure 2).

6. Remove the nuts that secure the
wiper arms to the wiper pivot
shafts.

PLASTIC NUT CAPS

Figure 2 – Plastic Nut Cap and Nut Locations

7. Close the hood and lift the front
wiper arm to its over-center
position to hold the wiper blade
off of the glass and relieve the
spring tension on the wiper arm to
pivot shaft connection (Figure 3).

8. Use a slight rocking action to
disengage the front wiper arm
pivot end from the pivot shaft and
remove the front wiper arms.
CAUTION: The use of a
battery terminal puller or
equivalent when removing the
front wiper arm is NOT
recommended except as a last
resort, as this may damage the
front wiper arm.

WIPER ARM IN
OVER-CENTER
POSITION

Figure 3 – Wiper Arm Removal

Customer Satisfaction Notification S57 – Front Wiper Arms

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Service Procedure Continued
9. Thoroughly clean the pivot shaft knurls and threads with a wire brush ensuring
any foreign material is removed.
10. Thoroughly clean the wiper arm surfaces that mate with the pivot shaft knurls
using a nylon brush ensuring any foreign material is removed.
11. With wiper arms removed, turn wipers on then turn off to assure proper park
position of wiper motor. Position the wiper arm pivot end onto the wiper pivot
shaft so that the tip of the wiper blade is aligned with the wiper alignment
marks located near or within the lower margin of the windshield.
12. Once the wiper blades are aligned at park position, hold the arms and blades in
position and push the pivot ends of the wiper arms down firmly and evenly over
the pivot shaft.
13. Open the hood.
14. While holding the arms in position, install the nuts onto the pivot shafts by
hand then tighten to 20 ft. lbs. (27 N·m)
15. Install the plastic caps onto the wiper arm pivot ends.

16. Close the hood and cycle the wipers using washer fluid to ensure the
windshield is wet.
17. Manually raise each blade off the windshield and release to ensure the blade is
not under a wipe load.
18. Verify the position of the wiper blade tips are within ±10mm of the alignment
marks on the glass (Figure 1).
 If wiper blade tips are not within ±10mm from the alignment marks repeat
Steps 5 through 18.
 If the wiper blade tips are within ±10mm from the alignment marks return
the vehicle to the customer.

Customer Satisfaction Notification S57 – Front Wiper Arms

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Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by FCA to record Customer Satisfaction Notification
service completions and provide dealer payments.
Use the following labor operation number and time allowance:

Inspect Wiper Arm Position and
Tighten Wiper Arm Nuts

Labor Operation
Number

Time
Allowance

23-S5-71-82

0.2 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.

Customer Satisfaction Notification S57 – Front Wiper Arms

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Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

FRONT WIPER ARMS
____________________________________________________________________________________

CUSTOMER SATISFACTION NOTIFICATION

S57

This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
Dear: (Name)
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We
are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even
after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important
improvements we would like to make to your vehicle. This will be done at no charge to you.
We are recommending the following improvements be performed on certain 2016 model year Jeep Cherokee
vehicles.
The problem is...

The front wiper arm(s) on your vehicle may become loose resulting in wiper blades
contacting the body and/or the wipers blades/arms contacting each other.

What your dealer
will do…

FCA will repair your vehicle free of charge. To do this, your dealer will inspect the front
wiper arms for proper operation and position, correct if necessary, and then tighten the
wiper arm nuts to the proper torque specification. The work will take about 1 hour to
complete. However, additional time may be necessary depending on service schedules.

What you should
do…

Simply contact your Chrysler, Jeep, Dodge or RAM dealer right away to schedule a
service appointment. Please bring this letter with you to your dealer.

If you need help...

If you have questions or concerns which your dealer is unable to resolve, please contact the
FCA Group Recall Assistance Center at either fcarecalls.com or 1-800-853-1403.

Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the
card apply to your vehicle. If you have further questions go to fcarecalls.com.
If you have already experienced this specific condition and have paid to have it repaired, you may visit
www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original
receipts and proof of payment to the following address for reimbursement consideration: FCA Customer
Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we
receive and verify the required documents, reimbursement will be sent to you within 60 days. If you’ve had
previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.
We apologize for any inconvenience this service may cause to your schedule. FCA is committed to providing our
customers with world class quality products, ensuring that you have a positive dealership experience and following
up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center.
Thank you for being our customer.
Sincerely,
Customer Service / Field Operations
FCA US LLC