NHTSA ID Number: 10119565
Manufacturer Communication Number: JTB00552NAS3
TSB/Document Date: 2017-10-15
Summary
Situation: In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar
Land Rover has developed a software upgrade. Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed ? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance ? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues ? Climate control fan symbol not visible when increasing/decreasing fan speed ? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen ? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat) ? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster upon vehicle set up.
7.
NOTE:
Make sure the vehicle ignition is ‘ON’. Press the engine START/STOP
button to switch it 'ON' if necessary.
Follow all on-screen instructions until prompted to transfer the Jaguar Land
Rover-approved USB memory device from the Jaguar Land Rover-approved
diagnostic tool to the vehicle.
8.
Transfer the Jaguar Land Rover-approved USB memory device into the
vehicle before proceeding on the Jaguar Land Rover-approved diagnostic
tool.
9.
Transfer the Jaguar Land Rover-approved USB memory device into the
vehicle before proceeding on the Jaguar Land Rover-approved diagnostic
tool.
If the Jaguar Land Rover-approved diagnostic tool displays an
error, refer to the TROUBLESHOOTING section and perform the
relevant action to complete the update.
10.
NOTE:
Make sure the vehicle ignition is ‘ON’. Press the engine START/STOP
button to switch it 'ON' if necessary.
Follow all on-screen instructions until the application completes
successfully.
Click here to run the 'Entertainment system - InControl Touch Pro variant
configuration' (151.00 / 53010)
11.
If the hyperlink is not available, the application can be found as follows:
1. Select the Service functions tab.
2. Run the Entertainment system - InControl Touch Pro application.
Select the green 'tick' (✓).
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12.
Select Infotainment master controller - Erase and learn variant
configuration.
1. Select the green 'tick' (✓).
2. Follow all on-screen instructions until the application completes
successfully.
13.
From ‘Recommendations’, scroll to the bottom of the recommendation tab
and run the Complete vehicle - Clear all stored diagnostic trouble
codes option.
14. Select the Settings icon on the vehicle touchscreen.
1. Select All settings
2. Select Features.
3. Scroll down and select Live.
4. Select Delete Live.
5. Select Yes to continue.
15.
If the vehicle has navigation journey ETA share contacts set up, the
contacts must be deleted.
1. Select Navigation function.
2. Select Settings.
3. Select Navigation Settings.
4. Select Edit profile.
5. Scroll down and select Contacts.
6. Select the Edit button displayed in line with the contact screen title.
7. Select Check all.
8. Select Delete,
9. Confirm 'delete action'.
When all tasks are complete, go to the next Step.
16. Exit the current session
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Exit the current session.
1. Select the Session tab.
2. Select the Close session option.
3. If necessary, set the vehicle to 'Transit mode'.
17.
Disconnect the diagnostic tool, battery support unit, and USB memory
device from the vehicle.
DIAGNOSTIC PROCEDURE 'B': PATHFINDER
This Diagnostic Procedure is for vehicles requiring the Jaguar Land Roverapproved diagnostic tool with PATHFINDER only.
Diagnostic Procedure changes are extensive and therefore not highlighted.
CAUTIONS:
A Jaguar Land Rover-approved Midtronics battery power supply must be
connected to the vehicle battery during diagnosis / module programming.
All ignition ON/OFF requests must be carried out. Failure to perform these
steps may cause damage to control modules in the vehicle.
The software transfer process can take some time, please be patient. The
vehicle ignition will turn 'OFF' during this transfer which is normal - do not
touch the engine START/STOP button unless instructed to do so.
Before commencing, make sure that the Infotainment screens display the
'Home' screen with the ignition 'ON'. If not (the display screens show the
leaper or the front screen is blank), lock the vehicle and leave for 5
minutes, then unlock the vehicle. Switch the ignition 'ON' and check the
display screens again.
During the software download, it is extremely critical NOT to disturb the
Data Link Connector (DLC) connection. Any interruption in connection
between VCI and the DLC connection will result in a failure and may not be
recoverable.
http://www.odyssey.jlrint.com/odyssey/HtmlFromUrlComposition.do?url=http%3A%2F%2Fwww.odyssey.jlrint.com%2Fodyssey%2FDownloadDB.do…
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NOTES:
Use DDW to check for Service Action or Update Prior to Sale notice
eligibility requiring an InControl® Touch Pro™ software update. If eligible,
perform and claim the update as per that program.
This action will result in the navigation journey ETA share contacts being
deleted from the system. Inform customers that any contacts previously
stored in the navigation system (not phone contacts) will need to be reentered upon completion.
1.
CAUTION:
Disconnect all customer USB devices that are connected in any of
the vehicle front and rear USB ports (as applicable) before
connecting the Jaguar Land Rover-approved diagnostic tool and
commencing with the software update. After successfully completing
the update and after disconnecting the Jaguar Land Rover-approved
diagnostic tool, reconnect the customer USB devices back to their
original location.
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and
begin a new session.
2.
NOTE:
Make sure that the Jaguar Land Rover-approved diagnostic tool is
connected to the internet at least once every 24 hours. The Jaguar
Land Rover-approved diagnostic tool must be loaded with
PATHFINDER version 96 (or later) for this procedure.
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and
begin a new session.
3.
NOTE:
The Jaguar Land Rover-approved diagnostic tool will read the correct
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g
pp
g
Vehicle Identification Number (VIN) for the current vehicle and
automatically take the vehicle out of Transit mode if required.
Follow the on-screen prompts.
4.
CAUTION:
At the start of this process, the Jaguar Land Rover-approved
diagnostic tool will transfer a large number of files to the Jaguar Land
Rover-approved USB memory device. These will then be transferred
to the vehicle.
NOTE:
The infotainment screen display will go blank or change color during
this update. This is normal behavior and is to be expected when the
software is being updated in the InControl Touch Pro control module.
Select ECU Diagnostics.
5.
Select Infotainment Master Controller [IMC].
6.
Select Update ECU.
7.
NOTES:
At the point of which the Jaguar Land Rover-approved diagnostic
tool is formatting the USB memory device and copying over the
Phase 2.5 package to the USB memory device, the tool will finish
and advise the technician to install the USB memory device into
the vehicle’s socket. The vehicle’s ignition must be ON, and the
IMC must be ON and fully booted. This process can take up to 90
seconds.
Follow all on-screen instructions until prompted to insert the
Jaguar Land Rover-approved USB memory device into the Jaguar
Land Rover approved diagnostic tool Do as instructed before
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Land Rover-approved diagnostic tool. Do as instructed before
proceeding.
Follow all on-screen instructions until prompted to transfer the Jaguar Land
Rover-approved USB memory device from the Jaguar Land Rover-approved
diagnostic equipment to the vehicle.
8.
Transfer the Jaguar Land Rover-approved USB memory device into the
vehicle before proceeding on the Jaguar Land Rover-approved diagnostic
tool.
If the Jaguar Land Rover-approved diagnostic tool displays an
error, refer to the TROUBLESHOOTING section and perform the
relevant action to complete the update.
9.
Follow all on-screen instructions until the application completes
successfully.
10. Select the Settings icon on the vehicle touchscreen.
1. Select All settings
2. Select Features.
3. Scroll down and select Live.
4. Select Delete Live.
5. Select Yes to continue.
11.
If the vehicle has navigation journey ETA share contacts set up, the
contacts must be deleted.
1. Select Navigation function.
2. Select Settings.
3. Select Navigation Settings.
4. Select Edit profile.
5. Scroll down and select Contacts.
6. Select the Edit button displayed in line with the contact screen title.
7. Select Check all.
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8. Select Delete.
9. Confirm 'delete action'.
When all tasks are complete, go to the next Step.
12.
Exit the current session.
1. If required, reset the vehicle to Transit mode.
2. Select the Exit icon.
13.
Disconnect the diagnostic tool and battery power supply from the vehicle.
TROUBLESHOOTING:
• In the event that an error is experienced during the software update process, the
strategy implemented in the Jaguar Land Rover-approved diagnostic tool can
identify an error if the InControl Touch Pro is unable to complete the required
process.
• If an error is displayed, refer to the table below and complete the appropriate
Action.
ERROR CODE
21 Communication
error
CONCERN
Busy or no
response from
the module.
ACTION REQUIRED
21 - Communication error
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl
Touch Pro' application again.
06 - Media not
found
USB memory
device not
found in the
vehicle.
NOTE:
The Jaguar Land Rover-approved diagnostic tool
will prompt the user to swap the USB memory
device to the adjacent USB port in the event that
the module is unable to read the USB memory
device. When this action is completed and the
green 'tick' (✓) selected, the module will attempt to
continue the application using the adjacent USB
port
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port.
06 - Media not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl
Touch Pro' application again using the Jaguar Land
Rover-approved USB memory device.
4. If the error code '06 - Media not found' is displayed
again, further checks will be required to determine if it is
a USB memory device concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port
(USB hub, connector, or cable issue)
02 - File not
found
ERROR CODE
File required by
the module has
not been found
on the USB
memory device
due to file
transfer issue.
CONCERN
NOTE:
The Jaguar Land Rover-approved diagnostic tool
will prompt the user to swap the USB memory
device to the adjacent USB port in the event that
the module is unable to read the USB memory
device. When this action is completed and the
green 'tick' (✓) selected, the module will attempt to
ACTION using
REQUIRED
continue the application
the adjacent USB
port.
02 - File not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl
Touch Pro' application again using the Jaguar Land
Rover-approved USB memory device.
4. If the error code '02 - File not found' is displayed
again, further checks will be required to determine if it is
a USB memory device concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port
(USB hub, connector, or cable issue)
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01 - General
Failure
Module
concern.
01 - General failure
1. Follow all on-screen instructions to exit the application.
2. Submit a Technical Assistance (TA) request titled '01
General Failure Recovery'.
- All session files which contain this error must be
attached.
0A - Invalid
signature
Corrupted NGI
software files
on the Jaguar
Land Roverapproved
diagnostic tool
or USB memory
device.
0A - Invalid signature
1. Follow all on-screen instructions to exit the application.
2. Complete the 'Configure existing module - InControl
Touch Pro' application again on the same Jaguar Land
Rover-approved diagnostic tool and use a different
Jaguar Land Rover-approved USB memory device.
3. If error code '0A - Invalid signature' is displayed again,
the relevant Jaguar Land Rover-approved diagnostic tool
has a corrupt file installed and the Jaguar Land Roverapproved diagnostic tool would require F2 recovery
procedure and another Jaguar Land Rover-approved
diagnostic tool should be used to complete the update.
Module
recovery in
progress (30
ERROR CODE
minute
process)
The software
download has
failed and the
CONCERN
module
is
recovering to a
previous level.
Module recovery in progress
1. Do not touch the vehicle.
ACTION
REQUIRED
2. Allow the recovery
process
to complete fully.
3. Follow all on-screen instructions to exit the application.
4. Complete the 'Configure existing module - InControl
Touch Pro' application again.
1.
NOTE:
In the event that an error is displayed which is not listed in the above
table, then select green 'tick' (✓) when prompted ‘Would you like to
retry?’ if the update fails to complete successfully.
Submit a Technical Assistance (TA) request in the following instances:
If the software update fails due to an error listed in the
TROUBLESHOOTING table and the recommended actions do not
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TROUBLESHOOTING table and the recommended actions do not
resolve the concern.
If the software update fails due to an error which is not listed in
the TROUBLESHOOTING table and repeated retries have proved
unsuccessful.
When submitting a TA request, include in the heading the relevant Technical
Bulletin/Service Action number related to the software update. State the error and
actions completed and attach the relevant session file to the TA.
2.
Submit a Diagnostic Product Quality Report in the following instances:
If assistance is required to complete the F2 Recovery procedure
to the Jaguar Land Rover-approved diagnostic tool.
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TSB/Document ID: JTB00552NAS3
Replacement Service Bulletin Number:
MFR Communication Date: 2017-09-22
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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