Daimler Trucks
North America LLC

Field Service Campaign
September 2014
SF499A-H
REVISED NOTICE

Subject: Meritor WABCO OnGuard System
Models Affected: Specific Freightliner Cascadia vehicles manufactured November 13, 2012, through March 13, 2014, with a Meritor
WABCO OnGuard system.

General Information
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division, is initiating Field Service Campaign
SF499A-H to modify the vehicles mentioned above.
Certain vehicles with the OnGuard System may not perform optimally under all conditions. A range of updates to
enhance the performance of the OnGuard System have been made.
Specific updates will be made to the OnGuard System unit as necessary.
There are approximately 15,000 vehicles involved.
REVISIONS:
• OnGuard Radar Update: The third NOTICE in the OnGuard Radar Update procedure (see page 8) has been
revised to reflect a change in how to handle a failed radar software update.
• DDE Powertrain Update: Two additional steps have been added to handle possible CPC Software Diagnostics (see step 18), and a DT12 transmission clutch learn procedure (see step 19).
Additional Repairs
Dealers must complete all outstanding field service campaigns prior to the sale or delivery of a vehicle. A Dealer
will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery
of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion
sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit number listed below from your facing
Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign SF499A-H, a list of the
customers and vehicle identification numbers will be available on AccessFreightliner.com. Please refer to this list
when ordering parts for this campaign.

Page 1

Daimler Trucks
North America LLC

Field Service Campaign
September 2014
SF499A-H
REVISED NOTICE
Table 1 - Replacement Parts for SF499A-H
Campaign Number

SF499A, D, E, and H

Kit Number

25-SF499-000

Part Description

Part Number

Qty. per
Kit

BRACKET-STANDOFF

23-09130-007

1 ea

STRAP-TIE, STUD MNT

23-12115-001

3 ea

STRAP-TIE STUD MNT 3

23-13279-000

2 ea

STRAP-TIE ANTI-VIB M6.3
PUSHON

23-13481-000

1 ea

TIE STRAP-BUTTON
HEAD,.3 X 15.05IN

23-12069-001

3 ea

COMPLETION STICKER

WAR261

1 ea

Suggested
Wholesale*

$3.19 US
$3.32 CAN

* Please charge all U.S. and Canadian Direct Warranty Customers the above-listed price for the kit, as they are authorized to perform their own Recalls. This
pricing does not apply to Export Distributors.

Table 1

Removed Parts
U. S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition
of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Campaign Number

Procedure

Time Allowed
(hours)

SRT Code

Damage Code

SF499A
(4,941 vehicles)

OnGuard Radar and Display update,
DDE PT update, Harness Routing Mod

2.1

996-0932A

000-Modifiedx

SF499B
(4,510 vehicles)

OnGuard Radar update, DDE PT update

1.0

996-0932B

000-Modifiedx

SF499C
(3,587 vehicles)

OnGuard Radar and Display update,
DDE PT update

1.1

996-0932C

000-Modifiedx

SF499D
(816 vehicles)

OnGuard Radar update, DDE PT
update, Harness Routing Mod

2.0

996-0932D

000-Modifiedx

SF499E
(484 vehicles)

OnGuard Radar and Display update,
Harness Routing Mod

1.4

996-0932E

000-Modifiedx

SF499F
(343 vehicles)

OnGuard Radar update

0.3

996-0932F

000-Modifiedx

SF499G
(302 vehicles)

OnGuard Radar and Display update

0.4

996-0932G

000-Modifiedx

SF499H
(2 vehicles)

OnGuard Radar, Harness Routing Mod

1.3

996-0932H

000-Modifiedx

SF499A-D
(1,997 vehicles)

Vehicles with DT12 transmission add
an additional 0.2 hrs

0.2

996-0932I

000-Modifiedx

Table 2

Page 2

Daimler Trucks
North America LLC

Field Service Campaign
September 2014
SF499A-H
REVISED NOTICE

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate
location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first
attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion
sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your
claim through the Warranty system within 30 days of completing this campaign. Please reference the following
information in QuickClaim or OWL:
• Claim type is Field Service.
• In the FTL Authorization field, enter the campaign number and appropriate condition code (e.g. SF499A,
SF499B, etc.)
• In the Primary Failed Part Number field, enter 25-SF499-000.
• In the Parts field, enter the appropriate kit number(s) as shown in the Replacement Parts Table.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. For administrative time,
enter SRT 939-0010A for 0.3 hours. Vehicles with the DT12 transmission may add SRT 996-0932I to their
claim for an additional 0.2 hours.
• For OWL, the VMRS Component Code is 036-001-034 and the Cause Code is A1 - Campaign.
This Field Service Campaign will terminate on June 30, 2015. Dealers will be notified of any changes to the
termination date via Important Campaign Information Letter posted on AccessFreightliner.com.
IMPORTANT: ServicePro or OWL must be viewed prior to beginning work to ensure the vehicle is involved and
the campaign has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion of
the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the termination
date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return the kits to
their facing PDC.) Export Distributors: Excess inventory is not returnable.
U.S. and Canadian dealers, contact the Warranty Campaigns Department from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, via Web inquiry at AccessFreightliner.com / Support / My Tickets and Submit an Inquiry, or
the Customer Assistance Center at (800) 385-4357, after normal business hours, if you have any questions or need
additional information. Export distributors submit a Web inquiry or contact your International Service Manager.

Page 3

Field Service Campaign

Daimler Trucks
North America LLC

September 2014
SF499A-H
REVISED NOTICE

Copy of Notice to Owners
Subject: Meritor WABCO OnGuard System

Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF499A-H to modify specific Freightliner Cascadia vehicles manufactured November 13, 2012, through
March 13, 2014, with a Meritor WABCO OnGuard system.
Certain vehicles with the OnGuard System may not perform optimally under all conditions. A range of updates to
enhance the performance of the OnGuard System have been made.
Specific updates will be made to the OnGuard System unit as necessary.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed and
to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.DaimlerTrucksNorthAmerica.com / Contact Us / Find a Dealer. The campaign will take approximately one to three hours
depending on the repair and will be performed at no charge to you.
This Field Service Campaign will terminate on June 30, 2015. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to your
vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a reasonable
time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time, Monday
through Friday, e-mail address [email protected], or the Customer Assistance Center at
(800) 385-4357, after normal business hours, if you have any questions or need additional information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 4

Daimler Trucks
North America LLC

Field Service Campaign
September 2014
SF499A-H
REVISED NOTICE

Work Instructions
Subject: Meritor WABCO OnGuard System
Models Affected: Specific Freightliner Cascadia vehicles manufactured November 13, 2012, through March 13, 2014, with a Meritor
WABCO OnGuard system.
REVISIONS:
• OnGuard Radar Update: The third NOTICE in the OnGuard Radar Update procedure (see page 8) has been
revised to reflect a change in how to handle a failed radar software update.
• DDE Powertrain Update: Two additional steps have been added to handle possible CPC Software Diagnostics (see step 18), and a DT12 transmission clutch learn procedure (see step 19).

Preliminary Procedure
1. Check the base label (Form WAR259) for a completion sticker for SF499 (Form WAR261) indicating this work
has been completed. The base label is usually located on the passenger-side door, about 12 inches (30 cm)
below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not
present, proceed to the next step.
2. Park the vehicle on a level surface. Shut down the engine, set the parking brake, and chock the tires.
3. Below is a listing of the vehicle populations and their respective repair(s). For each vehicle, complete the
appropriate section(s) of the work instructions in the order listed below:
• SF499A: - OnGuard Radar Update - pg 6
- OnGuard Display Update - pg 9
- DDE Powertrain Update - pg 11
- Harness Routing Modification - pg 13
• SF499B: - OnGuard Radar Update - pg 6
- DDE Powertrain Update - pg 11
• SF499C: - OnGuard Radar Update - pg 6
- OnGuard Display Update - pg 9
- DDE Powertrain Update - pg 11
• SF499D: - OnGuard Radar Update - pg 6
- DDE Powertrain Update - pg 11
- Harness Routing Modification - pg 13
• SF499E: - OnGuard Radar Update - pg 6
- OnGuard Display Update - pg 9
- Harness Routing Modification - pg 13
• SF499F: - OnGuard Radar Update only - pg 6
• SF499G: - OnGuard Radar Update - pg 6
- OnGuard Display Update - pg 9
• SF499H: - OnGuard Radar Update - pg 6
- Harness Routing Modification - pg 13
Page 5

Field Service Campaign

Daimler Trucks
North America LLC

September 2014
SF499A-H
REVISED NOTICE

NOTICE
Before performing the OnGuard and DDE Powertrain updates, make sure the diagnostic adapter firmware
is updated and the most current versions of WABCO TOOLBOX and DDRS (or DiagnosticLink) are installed.

OnGuard Radar Update
NOTE: An internet connection is required to obtain the OnGuard programming tool.
1. Download the "OnGuard Programming Tool" from the Meritor WABCO website.
1.1

On a web browser, navigate to ftp://mwtoolbox.com

NOTE: The User ID and password are case sensitive.
1.2

When prompted, enter the following User ID and password:
• User ID: OnGuard
• Password: DTNA1

1.3

Click the link "OnGuard Programming Tool v1.zip"

1.4

When prompted to open or save the file, select Save.

1.5

When prompted to Save As, save the file to a known location.

1.6

After the file is downloaded, select Open.

1.7

Unzip the "OnGuard Programming Tool v1.zip" folder. The folder should contain the following four files:
• OnGuard Programming Tool.exe
• Adapter_Selection.exe
• J1939Diag_UDS.dll
• ars301_appl_DPL1-60-1-6-1-9-4-3-1-3.hex

NOTICE
Be sure to save all the files in the same location/folder. Failure to do so will result in errors and prevent
the software update tool from starting.
NOTE: Contact the Meritor WABCO Customer Call Center at 1-855-454-8273 for assistance with downloading,
installing, or running the update tool.
2. Make sure the ignition is off, then connect the computer to the vehicle’s diagnostic connector using a diagnostic
adapter.
3. Turn the ignition key to the ON position and wait 20 seconds.
4. Check for any diagnostic trouble codes displayed on the radar OnGuard display unit. If there are any diagnostic
trouble codes, correct them before continuing with the campaign.
5. On the laptop, run the program file "OnGuard Programming Tool.exe." A window will open when the application
is launched. See Fig. 1.
NOTE: The radar update process should take less than 10 minutes. Updating the device drivers of the diagnostic
adapter via the manufacturer’s website may expedite the process.

Page 6

Daimler Trucks
North America LLC

Field Service Campaign
September 2014
SF499A-H
REVISED NOTICE

6. Select "UPDATE RADAR SOFTWARE."
If the tool is able to connect to the adapter, the software and ECU will connect and the software will continue.
Go to step 9.
If the tool is unable to connect to the adapter, the message "Unable to connect to the adapter" will appear.
Select OK and continue with step 7.
7. The next message box to appear says "Ensure that the correct adapter is selected in the following window,
then retry connecting to the ECU." Select OK.
8. Select the adapter being used from the list. Select OK. See Fig. 2

04/14/2014

f120299

04/14/2014

Fig. 1, Update Radar Software Screen

04/14/2014

Fig. 2, Adapter Settings Entry

f120293

Fig. 3, Software Installation Status

f120292

05/07/2014

f120301

Fig. 4, Initializing File for Download
Page 7

Daimler Trucks
North America LLC

Field Service Campaign
September 2014
SF499A-H
REVISED NOTICE

9. If the software connects to the radar, but the radar already has the latest application software, the Software
Installation Status screen will appear. See Fig. 3. Select YES to save the parameter, then follow the screen