Bulletin No.: 13-00-89-004D
Date: Nov-2013

Subject:

Car and Truck Fix it Right the First Time Issues

Models:

2014 and Prior GM Cars and Trucks

This bulletin has been revised to include updated information. Please discard Corporate Bulletin Number 13-00-89-004C.
In order to access this bulletin electronically, go to the SI Home Page and select the "Newest Bulletins" icon. The documents are arranged by sub-section and
then by date (newest to oldest). Scroll down to "General Information" then click on the latest "Fix it Right the First Time" bulletin.

Field Product Reminder – Car Issues – Fix it Right the First Time
Model
Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

Reference
Information/Bulletin

2013

SRX, XTS, ATS - Incorrect
Gulf of Mexico Map Location

A S/W update has been
released to address this
condition. A USB drive
(Blue ) was sent to
dealers.

Replace the HMI or any
other components for this
issue.

PI1062

20132014

ATS, XTS, SRX, Impala, CTS Diagnostic Tips for Adaptive
Cruise Control Inoperative or
Adaptive Cruise Control
Temporarily Unavailable
Message Displayed on DIC

Install accessory grille on
non-adaptive cruise
vehicles only.

Install accessory grilles on
vehicles w/adaptive
cruise.

PI1036B

20122013

LaCrosse, Regal, Malibu –
Product Safety - Loss of
Battery Charge - Replace
Generator Control Module

Replace the Generator
Control Module.

Replace the Generator
Control & Battery Module.

13142

20122014

Sonic - Shifter Handle Knob
Cracked and/or Will Not
Operate While Shifting Out of
Park

Replace Shifter Handle.

Replace Shifter Assembly.

PI1086

2014

ATS - Engineering Information
- Increased Steering Effort,
Service Power Steering
Message Displayed on DIC,
DTCs C047A, C056D, C056E,
C0544 or C0475 Set

Contact Engineering as
Requested.

Replace the Steering
Gear.

PIE0271

1

2013

ATS - Software Update (Over
the Air) for Adaptive Forward
Lighting System

Reprogram the Headlamp
Control Module.

Replace the Headlamp
Control Module.

PI1078

20132014

ATS - Intermittent Service
Power Steering Message on
Vehicle Start Up

Check Grd G104 and
Underhood Fuse
Connections.

Replace the Steering
Gear.

PI1097

2014

Malibu - Transmission Fluid
Leak at Auxiliary Pump Seal

Contact the Warranty
Parts Center and request
WPC part number 735,
Aux pump seal.

Replace the transmission
assembly or aux pump.

PI1071

20112014

Encore, Trax, VOLT, Sonic,
Cruze - Information on Water
Pump Replacement

Confirm there is an existing
leak before deciding to
replace the water pump.

Replace the water pump
for slight staining around
the coolant reservoir cup
plug.

PI1041A

20062014

Corvette - Front Tire
Chatter/Noise vs. Rear
Differential Chatter

While in a slow full turn
(steering wheel turned all
the way in one direction)
slowly accelerate until the
noise is heard. Unwind the
steering wheel 90 degrees
and maintain the same
speed. If the noise goes
away or significantly
diminished, this is
considered tire hop and it
can not be corrected.

Drain or refill the
differential it is not a fluid of
differential concern.

09-04-20-001D

20112013

Cruze - Odor from HVAC
System with Temperature
Control Set on High Heat and
Engine at Operating
Temperature

Order part from CCA
warehouse.

Place order through
Warranty Parts Center.

PI0935B

Field Product Reminder – Truck Issues – Fix it Right the First Time
Model
Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

Reference
Information/Bulletin

2014

Sierra, Silverado - Information
on Accessory Bed Liner
Installation for Pre-Drilled Bed
Liners and for Vehicles
Equipped with Upper TieDowns

Notch plugs prior to install.

Make notches too big or
multiple notches.

PI0983A

2014

Impala Limited, CTS-V Sport
Wagon, CTS-V Coupe, CTSV, CTS, Traverse, Enclave,
Acadia, Escalade ESV,
Escalade, Yukon XL, Yukon,
Suburban, Tahoe - Malfunction
Indicator Lamp (MIL) On, DTC
P069E Set

Replace the fuel pump flow
control module if there is a
DTC P069E within this build
range.

Replace other system
components.

PI1082

2

20112014

Terrain, Equinox - Wet
Carpet/Floor at Driver and/or
Passenger Footwell Areas

If water or water spotting
has been diagnosed in the
driver and passenger front
footwell areas, water test for
leaks in the roof ditch
molding along the roof
panel.

Repair/replace sunroof
module or drains unless
suspect. Or repair/replace
windshield seal unless
suspect.

PI1090

2014

Silverado, Sierra - Warm Air
Exhausting from Driver and/or
Passenger Front Seat Back
into 2nd Row Seating Area
Causing Occupant Discomfort

Remove blower duct if a
customer finds the warm air
objectionable.

Replace seat components.

PI1091

2014

Traverse, Acadia, Enclave Service All Wheel Drive
Message Displayed on DIC,
DTC U0136 Set

Reprogram the Rear
Differential Clutch Control
Module.

Replace the Rear
Differential Clutch Control
Module.

PI1074A

20062013

Savana, Express - Front
Shock Mount Bracket Crack
(Install Reinforcement)

Install spring seat
reinforcement if cracked.

Replace vehicle frame.

PI1080

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

3