ATTENTION: This Technical Service
Bulletin was issued by Southeast Toyota
Distributors, LLC.
For Toyota Dealers located within the Southeast
Region: Please refer to SET Dealer Daily to obtain
instructions on how to order parts and submit a warranty
claim (If applicable).
For Lexus Dealers or Toyota Dealers NOT located in
Florida, Georgia, Alabama, South Carolina or North
Carolina: For Repair Authorization, Parts Ordering, and
Warranty Claims please contact Southeast Toyota
Distributors Warranty Claims Department:

(888)851-2722
Press 5, then Press 4 for Out of Region SET Repairs

[email protected]
Thank you for your continued support.

9/28/2017

SET -TSB-17-005
Category:

Audio/Visual/Telematics

Section:

Audio/Video

SET ACCESSORY REAR SEAT
ENTERTAINMENT- DVD SOUND QUALITY
DURING STOP START OPERATION
Applicability
YEAR(S)

2017

MODEL(S)

Highlander

INSTALLED ACCESSORY INFORMATION
DESCRIPTION

ACCESSORY CODE

KIT PART NUMBER

Rear Seat
Entertainment

DV1000, DV1010

00016-00126

**This Publication does not apply to Vehicles Originally Equipped with a Rear Seat Entertainment System from the
factory or Systems added by other manufacturers.

Introduction
Vehicles with Toyota’s engine stop and start system and Southeast Toyota (SET)
rear seat entertainment overhead DVD system may experience DVD sound quality
issues during engine stop and start operation due to system voltage fluctuations. This
TSB addresses the concern with the addition of a voltage stabilization module.

Warranty Information
For Dealers located in the Southeast Region, Florida, Georgia, Alabama, South Carolina, or
North Carolina, Submit Warranty claim utilizing the information below.
OP CODE

DESCRIPTION

TIME

OFP

AED031
Install Voltage Regulator
0.7 hr
00016-00126
NOTE: Warranty not applicable to DIO installs performed after September 1, 2017.

T1

T2

99

99

Port Installed Option (PIO) - is in effect for 36 months or 36,000 miles from the vehicle’s in-service date, whichever
occurs first. Unless otherwise specified in vehicle VIN inquiry.
Dealer Installed Option (DIO) - is in effect for 12 months, regardless of mileage, from the date the part(s) was
installed on the vehicle or the remainder of any applicable New Vehicle Limited Warranty, whichever provides greater
coverage.
Over the Counter Sale (OCS) - is in effect for 12 months, regardless of mileage, from the date the part(s) were sold.
Labor is not warranted for over-the counter service part replacements.
If you are a dealer located outside of the Southeast Region, please contact the SET Accessory Warranty
Department at (888) 851-2722 or email [email protected] for claim payment instructions.

1

September 28, 2017

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DVD SOUND QUALITY DURING ENGINE STOP-START OPERATION
Parts Information
PART NUMBER

DISCRIPTION

00016-00126-99

Rear Seat Entertainment Voltage Stabilization module kit

If you are a dealer outside of the SET region, please contact the SET accessory
department at (888) 851-2722 or email [email protected].

ACCESSORY IDENTIFICATION
1.

Perform TIS VIN inquiry or Service Lane Search

Fig. 1

a) Port installed accessories are identified by the
accessory code listed in applicability chart on
page 1.
b) Dealer installed accessories can be identified by
part number listed in the applicability chart on
page 1 shown in service history.
HINT: SET DVD units can also be identified by
the (A) Southeast Toyota Splash screen or (B)
Southeast Toyota logo at the bottom of the
screen. (Fig. 1)
c) This TSB does not apply to vehicles equipped
with Rear Seat Entertainment systems other
than what is indicated.
VERIFY CONDITION
2.

Review Owner’s manual to determine conditions required for Engine Stop and Start operation.

3.

Monitor Techstream engine data, battery
voltage parameter while playing DVD in the
rear seat entertainment system. Drive vehicle
in conditions required for Engine Stop and
Start operation.
•

•

If sound is momentarily muted when
the ignition voltage drops below 12
volts or rises above 13.5 volts, this
TSB applies. (Fig. 2) Proceed to step 4
in the repair section.
If concern is not as described, TSB
does not apply. Please consult the
installation instructions on TIS for
diagnostics.

Southeast Toyota Distributors, LLC

Fig. 2

September 28, 2017

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DVD SOUND QUALITY DURING ENGINE STOP-START OPERATION
REPAIR
4.

APPLY THE PARKING BRAKE.

5.

REMOVE SHIFT LEVER KNOB SUB-ASSEMBLY
a) Disengage the claw and disconnect the shift hole
cover sub-assembly as shown in the illustration.
(Fig. 3)
b) Turn the shift lever knob sub-assembly
counterclockwise and remove it. (Fig. 4)

Fig. 3

Fig. 4
6.

REMOVE FRONT PANEL GARNISHES LH and RH

a) Using a molding remover, disengage the 2 claws
and guide, and remove the front panel garnish
LH as shown in the illustration (Fig. 5)
b) Repeat process to remove RH front panel
garnish.

Fig. 5

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September 28, 2017

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DVD SOUND QUALITY DURING ENGINE STOP-START OPERATION
7.

REMOVE NO. 1 AND NO. 2 CONSOLE UPPER PANEL
GARNISH
a) Disengage the 5 claws, 2 clips and 3 guides, and
remove the No. 1 console upper panel garnish
as shown in the illustration. (Fig. 6)

Fig. 6
b) Disengage the 5 claws, 2 clips and 3 guides, and
remove the No. 2 console upper panel garnish
as shown in the illustration. (Fig. 7)

Fig. 7
8.

REMOVE UPPER CONSOLE PANEL SUB-ASSEMBLY
a) Move the shift lever to N.
b) Disengage the 5 claws and 2 clips as shown in
the illustration. (Fig. 8)
c) Disconnect the connector and remove the upper
console panel sub-assembly.

Fig. 8

Southeast Toyota Distributors, LLC

September 28, 2017

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DVD SOUND QUALITY DURING ENGINE STOP-START OPERATION
9.

REMOVE NO. 2 SWITCH HOLE BASE.
a) Disengage the 4 claws as shown in the
illustration.
b) Disconnect each connector to remove the No. 2
switch hole base. (Fig. 9)

Fig. 9
10.

REMOVE FRONT DOOR SCUFF PLATE RH

Fig.

a) Disengage the 2 claws.

b) Disengage the 8 claws (B) and 2 guides to
remove the front door scuff plate RH. (Fig. 10)

11.

REMOVE COWL SIDE TRIM SUB-ASSEMBLY RH
a) Remove the Nut.
b) Disengage the claw and clip to remove the cowl
side trim sub-assembly RH as shown in the
illustration. (Fig. 11)

Fig. 11

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DVD SOUND QUALITY DURING ENGINE STOP-START OPERATION
12.

REMOVE NO. 2 INSTRUMENT PANEL UNDER COVER
SUB-ASSEMBLY

Fig. 12

a) Disengage the 4 claws and 2 guides to remove
the No. 2 instrument panel under cover subassembly. (Fig. 12)

13.

LOCATING ACCESSORY WIRING IN CENTER
CONSOLE NEXT TO SHIFTER.

Fig. 13

a) Locate the Yellow wire at T-tap to the green wire
at Connector UF1 pin 6.
b) Follow yellow wire to fuse holder then to spade
connector.
c) Disconnect spade connector between Accessory
fuse harness, yellow wire and Accessory power
harness, red wire. (Fig. 13)

14.

CONNECT VOLTAGE STABILIZATION MODULE
a) Connect the YELLOW wire from the accessory
fuse harness to the RED wire of the voltage
stabilization module. (Fig. 14 A)
b) Connect the YELLOW wire of the voltage
stabilization module to the RED wire of the
accessory power harness. (Fig. 14 B)

Fig. 14

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DVD SOUND QUALITY DURING ENGINE STOP-START OPERATION

c) Route the BLACK wire of the voltage
stabilization module from the center console to
the passenger side lower dash area. (Fig. 15)
HINT: To aid in wire routing through the center console,
use a fish tape or a long cable tie.

Fig. 15

d) Connect the BLACK ground wire’s ring terminal
to the factory ground FC in the passenger’s kick
panel. (Fig. 16) Secure to factory wiring harness
with cable ties every 6-8 inches. Torque ground
bolt to 57 in-lbf.

Fig. 16

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DVD SOUND QUALITY DURING ENGINE STOP-START OPERATION
15.

SECURE VOLTAGE STABILIZATION MODULE
a) Use the supplied long cable tie to secure the
Voltage Stabilization Module to the factory wiring
harness, located near the Accessory Aux
module.
b) Secure excess wiring along factory harness
using cable ties. (Fig. 17)

Fig. 17
16.

INSTALL NO. 2 INSTRUMENT PANEL UNDER COVER
SUB-ASSEMBLY
a) Engage the 4 claws and 2 guides to install the
No. 2 instrument panel under cover subassembly. (Fig. 18)

Southeast Toyota Distributors, LLC

Fig. 18

September 28, 2017

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DVD SOUND QUALITY DURING ENGINE STOP-START OPERATION
17.

INSTALL COWL SIDE TRIM SUB-ASSEMBLY RH
a) Engage the claw and clip to install the cowl side
trim sub-assembly RH as shown in the
illustration. (Fig. 19)
b) Install the retaining nut

Fig. 19
18.

INSTALL FRONT DOOR SCUFF PLATE RH

Fig. 20

a) Engage the 8 claws (B) and 2 guides to install
the front door scuff plate RH. (Fig. 20)
b) Engage the 2 claws.

19.

INSTALL THE NO. 2 SWITCH HOLE BASE.
a)

Connect each connector.

b) Engage the 4 claws to install the No. 2 switch
hole base as shown in the illustration. (Fig. 22)

Fig. 22

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DVD SOUND QUALITY DURING ENGINE STOP-START OPERATION
20.

INSTALL UPPER CONSOLE PANEL SUB-ASSEMBLY
a) With the shift lever to N.
b) Connect the connector and install the upper
console panel sub-assembly.
c) Engage the 5 claws and 2 clips as shown in the
illustration. (Fig. 23)

Fig. 23
21.

INSTALL NO. 1 AND NO. 2 CONSOLE UPPER PANEL
GARNISH

Fig. 24

c) Engage the 5 claws, 2 clips and 3 guides, and
install the No. 1 console upper panel garnish as
shown in the illustration. (Fig. 24)

d) Engage the 5 claws, 2 clips and 3 guides, and
install the No. 2 console upper panel garnish as
shown in the illustration. (Fig. 25)

Fig. 25

Southeast Toyota Distributors, LLC

September 28, 2017

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DVD SOUND QUALITY DURING ENGINE STOP-START OPERATION
22.

INSTALL FRONT PANEL GARNISHES LH and RH

c) Engage the 2 claws and guide, and install the
front panel garnish LH as shown in the
illustration (Fig. 26)
d) Repeat process to install RH front panel garnish.

Fig. 26
23.

INSTALL SHIFT LEVER KNOB SUB-ASSEMBLY
a) Turn the shift lever knob sub-assembly
counterclockwise and remove it. (Fig. 27)
b) Engage the claw and connect the shift hole
cover sub-assembly as shown in the illustration.
(Fig. 28)

Fig. 27

Fig. 28

Southeast Toyota Distributors, LLC