NHTSA ID Number: 10118515
Manufacturer Communication Number: APaS09192017901
TSB/Document Date: 2017-10-05
Summary
Dealer message - Beginning September 26, 2017, the 2006-2011 Civic Engine Block
(part number 10002-RNA-A50 and 10002- RNE-A01) warranty claim submission will enforce proper engine ordering through iN.
INTERACTIVE NETWORK
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Subject
2006-2011 Honda Civic Engine Block Warranty Claim Submission and Ordering
19
2017
Expires on 10
19
2017
PRIORITY NOTIFICATION
To: All Honda Service and Parts Managers and Personnel
From: American Honda Parts and Service Division
RE: 2006-2011 Honda Civic Engine Block Warranty Claim Submission and Engine Block Ordering
This message is solely directed to Honda dealership personnel; please handle accordingly.
Beginning September 26, 2017, the 2006-2011 Civic Engine Block (part number 10002-RNA-A50 and 10002RNE-A01) warranty claim submission will enforce proper engine ordering through iN. Warranty or
Goodwill claims will NOT be accepted through our iN or Warranty system if CP – Customer pay was
chosen as a method of ordering the Civic Engine Block.
Without proper engine block ordering through iN, warranty or goodwill claims will NOT be accepted.
The new applica on has been added under Reman Parts/Specials Orders, (previously Remanufactured
Parts), on the Parts and Services pages. The menu will launch the Engine Block Order form. To begin the
VIN and mileage to ensure this vehicle fits the details outlined in Service Bulle n 10-048. If the engine
block is ordered under the 2006-2009 Warranty Extension or goodwill, a minimum of four and maximum
of five photos will be required for valida on at the me of ordering.
Mandatory photo requirements, outlined in Service Bulle n 10-048 will be essen al for engine block
ordering. Photo 1 should be the door jamb label that shows the VIN. Photo 2-4 should be the crack in
the engine block with a post-it note that lists the VIN, the length of the crack and the crack loca on, for
example, between cylinders three and four. If photos do not meet the mandatory photo requirements,
engine blocks will not be ordered.
Please make sure everyone is aware of this process to avoid any processing delays. Thank you in
advance for your support with this new process.
Thank you
American Honda Motor Co., Inc.
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TSB/Document ID: APaS09192017901
Replacement Service Bulletin Number:
MFR Communication Date: 2017-09-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
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