2014-15 MDX & 2014 RLX Seat Belts Won't Extend/Retract Safety Recall Q&A
In very low temperatures (below 0 degrees F) the driver’s and front passenger’s seatbelts may not release from the
What is the reason for this recall?
retracted position. A seatbelt that cannot be used by the seat occupant increases the risk of injury in a crash.
In extremely cold conditions, if this issue occurs, the seat belt may not retract or extend, preventing use of the belt. Once
the vehicle interior (and seatbelt retractor mechanism) is sufficiently warmed, normal operation should return.
Can the seat belts be used safely?
Under normal conditions and temperatures, the seat belt should extend and retract properly, and would be safe to use
until the updated seat belt can be installed at an Acura dealer.
How did Acura discover this
First occurrences occurred outside of the US, and subsequent investigation led by the MDX factory in Alabama discovered
problem?
the defect.
What will be done to recalled
An Acura dealer will replace both front seat belt assemblies, free of charge.
vehicles?
Customers should ask their dealers for a total time estimate when making an appointment, as each dealer’s daily schedule
is different.
How long will the
inspection/repair take?
Once the vehicle is in the technician’s hands, the replacement should take approximately 1 hour.
Has Acura received complaints
Yes. Acura did receive several warranty claims from customers in the U.S. experiencing the issue.
from customers for this issue?
No. This condition should not contribute to a crash.
Have any crashes been caused by
this problem?
Acura has not received any reports of crashes resulting from or related to this condition.
Have there been any injuries?
Acura has not received any reports of injuries resulting from, or related to, this condition.
Mailed notification to customers will begin in late-Oct. In addition, owners of these vehicles can determine if their vehicles
When will customers be notified?
require repair by going to recalls.acura.com or by calling (800) 382-2238 and selecting option 4.
At the time of the recall announcement, very few areas of the U.S. should be experiencing temperatures below 0 degrees
F. If the driver’s seat belt fails to extend, the vehicle should not be driven without the seat belt working correctly. If the
front passenger seat belt fails to work properly, passengers should avoid sitting in the front seat and choose another
What should a customer do if
seating position.
their vehicle is experiencing a
problem now?
This recall only applies to specific vehicles, and it is unnecessary for all owners of these models to visit a dealer. However,
we want each customer who receives a notification letter to have their vehicle repaired.
Are all 2014 RLX and 2014-2015 No. Only specific vehicles are affected by this recall. owners of these vehicles can determine if their vehicles require repair
MDX vehicles part of this recall? by going to recalls.acura.com.
Have all of the vehicles being
No, but only a very small number remain in dealer inventory. Any unsold vehicles in Acura dealer inventory will be
recalled been sold to customers? repaired before they are delivered to a customer.
Is there a potential to include
We are confident that we have identified all of the potentially affected vehicles and do not expect to add any in the future.
other vehicles in the future?
Where were these vehicles built? All RLX vehicles were built in Sayama, Japan and all MDX vehicles were built in Lincoln, Alabama.
What company supplies these
TK Holdings is the supplier.
seatbelts?
How many countries does this
This recall affects vehicles sold in 4 countries, the U.S., Canada, China, and Russia.
affect?
US: 43,481
Canada: 4,010
How many vehicles are affected
China: 697
by this recall?
Russia: 749
Worldwide Total: 48,937
How many of each vehicle (RLX
2014 RLX: 7,126
and MDX) are being recalled in
2014-2015 MDX: 36,355
the U.S.?