1. Forward Smart City Brake Support Malfunction
2. Smart Brake System Malfunction
3. Front Camera Sensor System Malfunction

Link
09017/17

SA064/17

Page 4 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.

Service Alert No.: SA-065/17

Last Issued: 08/10/2017

MAZDA CONNECT center display warning messages may include:
1. High Beam Control [HBC] / Lane-keep Assist System [LAS]
Malfunction. Have the vehicle checked by a dealer if this indicator
stays On.
2. Smart City Brake Support [SCBS] Malfunction. Have the vehicle
checked by a dealer immediately.
Some customers may complain that when driving a vehicle equipped
with Traffic Sign Recognition System (TSR), the Active Driving Display
Active Driving
(AD-Display) shows a speed limit different from the actual electronic
Display shows
traffic signs. For example, The AD-Display shows 55 mph instead of 65
different speed limit
mph actually displayed on the electronic traffic sign. This may be a
normal condition.

MT002/17

Maintenance Monitor
Symptom

Solution

Link

Improper OFF selection in the Setting Interval
menu under Oil Change (CX-9 only).

Install latest software update Version
59.00.330 or later to fix symptom.

09017/17

Resetting with “Fixed” data will not reset
“Flexible” data. (CX-9 only).

Install latest software update Version
59.00.330 or later to fix symptom.

09017/17

Navigation
Symptom

Solution

Link

Navigation or other screens
freeze or reboot

Install latest software update Version 55.00.760 or later to
minimize symptom.

09017/17

Navigation or other screen turn
black, freeze or reboot

Install latest software update Version 55.00.760 or later to
minimize symptom.

09017/17

Navigation does not allow to set
certain cities as destination

Install latest software update Version 55.00.760 or later to
minimize symptom.

09017/17

Navigation does not announce
voice guidance for street names

Install latest software update Version 55.00.760 or later to
fix symptom.

09017/17

Navigation turns to a black screen Install latest software update Version 55.00.760 or later to
remaining the task bar
fix symptom.

09017/17

Mazda Toolbox is a free PC application to update navigation
MTNavigation - How to update maps map for MAZDA CONNECT which can be downloaded from
003/16
the MyMazda.com Website and installed.
Every time the navigation is
turned on, the vehicle position

Install latest software update Version 55.00.760 or later to
fix symptom.

09017/17
Page 5 of 8

CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.

Service Alert No.: SA-065/17

Last Issued: 08/10/2017

starts from the location (dealer)
where the CMU was updated
from version 55.00.650 to
55.00.750
Some street names in Canada are Install latest software update Version 55.00.760 or later to
not displayed
minimize symptom.

09017/17

Turn -by-turn navigation guidance
does not display on on the active Install latest software update Version 55.00.760 or later to
driving display (for vehicles with fix symptom.
55.00.750)

09017/17

Vehicle current position is not
accurate enough

Install latest software update Version 55.00.760 or later to
minimize symptom.

09017/17

Invalid SD Card

When installing a navigation SD card, confirm that the card
is unlocked. Also, Mazda Does Not Recommend swapping
MTnavigation system SD cards from one vehicle to another for
003/17
testing. If swapped, the SD card that is installed into the
other vehicle becomes “linked” to the VIN of that vehicle.

Wrong speed limits shown in
country information

Fix is pending

MT032/16

Some lower trim models equipped with the MAZDA
CONNECT Infotainment System are NOT equipped with
Navigation and/or Sirius XM radio
Navigation or SIRIUS XM Radio. Customers may add a
is inoperative
Mazda Navigation system accessory; however, SIRIUS XM
radio cannot be added.

MT007/15

Navigation map is not displayed

Go to Workshop Manual troubleshooting MAP IS NOT
DISPLAYED [ENTERTAINMENT SYSTEM [WITH CENTER
DISPLAY]]

WSM

No Navigation voice guidance

Go to Workshop Manual troubleshooting NO NAVIGATION
GUIDANCE VOICE OUTPUT [ENTERTAINMENT SYSTEM
[WITH CENTER DISPLAY]]

WSM

Noise
Symptom
Noise from inside
front door panel
when playing the
audio system

Solution

Link

Unusual noise coming from inside the front door panel when playing
the audio system. This is caused by the damper coming off the speaker
09frame due to corrosion on the speaker back frame. To correct the issue,
012/17
a plating process was added at the supplier beginning on November 13,
2015.

Reboot / Frozen Screen / Slow Response
Page 6 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.

Service Alert No.: SA-065/17

Last Issued: 08/10/2017

Symptom

Solution

Link

Reboots
constantly

1) Disconnect the negative battery cable for 5 minutes.
2) Reconnect the negative battery cable and recheck the system.
If the system now works properly, update it to the latest software version
and retest. Return the vehicle to the customer if everything is working
correctly.

Shuts down and
does not reboot

Some vehicles may experience the Mazda Connect infotainment system
shutting down within a few minutes after the ignition is turned on, and will
09not reboot. It will only reboot after the ignition is turned off and then on
044/15
again. This is caused by an internal malfunction of the connectivity master
unit (CMU) hardware.

Slow start up

Install latest software update Version 59.00.502 or later to improve
symptom.

09017/17

Slow operational
response

Install latest software update Version 59.00.502 or later to improve
symptom.

09017/17

Unexpected
Install latest software update Version 59.00.502 or later to minimize
reboots and blank
symptom.
or frozen screens
Blank screen

Go to Workshop Manual troubleshooting IMAGE NOT OUTPUT IN ALL
MODES [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]].

SA

09017/17
WSM

USB / Aux
Symptom

Solution

Link

USB audio device slow response

Install latest software update Version 59.00.502 or later to 09improve symptom.
017/17

Smart Phone will not charge when
connected to the USB port

The vehicle’s USB port allows data transfer between a
customer’s device and the vehicle’s infotainment system.
Some devices may exceed the maximum electric current
produced by the USB port. The device may not operate or
charge when connected.

MT022/15

System does not recognize USB/SD Install latest software update Version 55.00.760 or later to 09card
minimize symptom.
017/17
USB device fails to start playing,
resume or display music
information.BT audio device fails
when starting to play, resume or
connect

Install latest software update Version 55.00.760 or later to 09minimize symptom.
017/17

Page 7 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.

Service Alert No.: SA-065/17

Last Issued: 08/10/2017

No audio sound from USB

Go to Workshop Manual troubleshooting NO USB AUDIO
SOUND OUTPUT [ENTERTAINMENT SYSTEM [WITH
CENTER DISPLAY]]

WSM

No audio sound from Aux

Go to Workshop Manual troubleshooting NO AUX AUDIO
SOUND OUTPUT [ENTERTAINMENT SYSTEM [WITH
CENTER DISPLAY]]

WSM

Voice Command
Symptom

Solution

Voice Command does not recognize
command

Go to Workshop Manual troubleshooting VOICE
OPERATION NOT POSSIBLE [ENTERTAINMENT
SYSTEM [WITH CENTER DISPLAY]]

When asking for current location with
Install latest software update Version 55.00.760
voice command “Where am I?”, the system
or later to fix symptom.
responds with “Your location is comma.”

Link
WSM

09017/17

Page 8 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.