Service Information
Offboard Diagnostic Information System Service (ODIS Service)

Number: AOS-17-03

Subject: ODIS Service Installation Phase 2 – Software Installation Date: Feb. 08, 2017
& Configuration Instructions
Supersedes AOS-16-16 due to updated and additional information.

Table of Contents
Page

Section
1.0

Introduction
1.1

General Information - Must Read!

2

1.2

Preparation Overview

2

1.3

Process Overview - Must Read!

2

2.0

Preparation

3

2.1

Diagnostic Device Hardware & Network Prerequisites

3

2.2

Software Download & Installation Prerequisites

4

2.3

Windows® 7 Prerequisites

4

3.0

Installation

5

3.1

Download & Install Application Data – “Single-Setup”

5

3.2

Import Security Certificate to Application

13

3.3

Diagnostic Data Download & Installation – “Post-Setup”

15

4.0

5.0

2

Post-Setup Configuration

17

4.1

Administration - General

17

4.2

Administration - Support

19

4.3

Administration - Connections

20

Online Updates

22

Notes:
• Please read these instructions carefully and in their entirety before performing any
procedures. If you do not understand these instructions, arrange to have a qualified
person perform these procedures.
• Heed all prerequisite requirements and notes. Follow all instruction steps in the Section
order given and heed all instructions cross-referenced in other Service Information
documents.
• Discard all printed copies of this document after use. Revisions may be issued at any time.
Always check ServiceNet for the latest version.

Page 1 of 22
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
1.0 – Introduction
1.1 – General Information – Must Read!
This document describes the download, installation and configuration of ODIS Service diagnostic
software on diagnostic laptop and tablet devices. These instructions apply to initial installations on new
devices, i.e.: ODIS Service not previously installed, and reinstallation on existing devices, i.e.: where the
Windows system was recovered.
Instructions for the initial installation of ODIS Service on new devices are broken down into two
separately-titled instruction document “Phases”: Installation Phase 1 and Installation Phase 2. The
Phase 1 instructions must be completed on new devices before proceeding with these Phase 2
instructions.
Some instructions differ slightly between Windows 7 and Windows 10 devices. Please heed the
Section titles, instruction step callouts and Notes: carefully.
Checkboxes are provided throughout this document to note fulfilled prerequisites and completed sections.
Notes:
• As of December 2015, the download and installation of ODIS Service software takes
place via a Volkswagen AG (VWAG) Group Services web-server.
• Installation DVDs are no longer used. To prevent confusion, please locate and discard
all previous installation version DVDs.

1.2 – Preparation Overview
The preparation guidelines in Section 2.0:
• Ensure diagnostic device eligibility for ODIS Service installation and use.
• Ensure that the requisite license and certificate files were obtained and stored. (Phase 1
Instructions completed.)
• Address device physical and dealership network issues to ensure trouble-free downloads and
installations.

1.3 – Process Overview – Must Read!
The software download, installation & configuration processes covered in Sections 3.0 and 4.0 place in
the following stages:
 Download and install the latest application data from VWAG Group Services web-server
 Import security certificate to application
 Download and install diagnostic database from web-server
 Configure ODIS Service installation
Page 2 of 22
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
2.0 – Preparation
2.1 – Diagnostic Device Hardware & Network Prerequisites





Device operating system is known: Either Windows 7 or Windows 10.




The diagnostic Interface that will be used is known: Either VAS 5054A or VAS 6154.

Device must have functional USB functions.
Network connection: Ethernet cable or WLAN. (Minimum recommended network download speeds:
6 Mbps (single brand) or 8 Mbps (dual brand).)

Device connected to power adapter and booted to Windows desktop.

 Diagnostic tablets mounted in base station with USB mouse and keyboard connected.

2.2 – Software Download & Installation Prerequisites
Prerequisites Checklist



The following Installation Phase 1 – Preparation, License & Security Certificate Process
instruction steps are completed and outcomes obtained:
File Preparation:
Diagnostic device assigned a “Device ID”
Primary and backup “device folders” created for license and security certificate storage.
License Process:
License requested from eShop and license request approval email received
License file downloaded from eShop to device folder on the diagnostic device desktop and
device folder on backup USB flash drive
Security Certificate Process:
Certificate requested from eCRMS and certificate request approval email received
Certificate file downloaded from eCRMS to device folder on the backup USB flash drive and
copied to the device folder on the diagnostic device desktop
Certificate was imported to Windows (mandatory to enable connection to web-server)

ATTENTION!
Softw are dow nload and installation is NO T possible w ithout the certificate
previousl y imported to Window s, and the availabilit y of t he devi ce-specific
license and certificate files and recorded hardw are key.
Do Not attempt inst allation if the above w ere not prepared /available!

Page 3 of 22
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
2.3 – Windows® 7 Prerequisites
2.3.1 – Confirm Windows Update Setting
To ensure trouble-free ODIS Service software download and installation, diagnostic devices with
Windows 7 must not be downloading or installing Windows updates at the same time.
To confirm the preferred Windows update setting as instructed in the diagnostic device’s Unpacking and
Setup instructions, proceed as follows:
1. Go to: Windows Start > Control Panel > Windows Update > Change Settings
2. In the Important Updates category, confirm that the update option: Check for updates but let me
choose whether to download and install them is selected as illustrated below:

 If this option is selected, select Cancel.
 If this option is not selected, select it now from the dropdown, and then select OK.
3. Close the remaining Control Panel Windows.

Note:
If it was necessary to change the update setting, check if a Windows update is currently in
process before installing ODIS Service. If a Windows update is in process, allow it to finish and
only then proceed with ODIS Service installation.

All Preparation steps completed. Proceed to Section 3.0 – Page 5

Page 4 of 22
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
3.0 – Installation
3.1 – Download & Install Application Data – “Single Setup”
Notes:
• The following steps illustrate the Single Setup process on device with Windows 10.
• The process screens on a device with Windows 7 are similar.

1. Open Internet Explorer
2. Carefully enter the VWAG Group Services web-server URL into the browser’s address bar exactly as
illustrated below, and then click the “Go to” arrow:

3. Select OK:

Note:
If multiple certificate confirmation
prompts appear, select and confirm
the one indicated as:
Issuer: VWGoA ODIS RootCA

[email protected]...

Issuer: VWGoA ODIS RootCA XXXX
Valid From: X/X/201X to X/X/201X
Click here to view certificate prope…

4. Navigate through the web-server Indexes in the following order:

 Odis/
 Trade–Retail/
 software/
 installation/

(cont.)
Page 5 of 22
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
5. From the Index list, double-click the latest ODIS Service installation version .exe (listed by date):

OffboardDiagSetup-Service VWMCD 4 0 0-B40 X_X_.exe

07-Feb-2017 XX:XX XXXM

Note:
The installation version illustrated here is an example only! Versions are updated regularly.
Always download the latest version by date!

6. Click the Save - dropdown selection arrow, and then select Save and Run:
Do you want to run or save OffboardDiagSetup-Service_4_0_0…exe (XXX MB) from mirrorserver2.vwhub.com?

7. No action needed:

8. When the download is complete, Close the browser session.
(cont.)
Page 6 of 22
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
9. No action needed:

10. Confirm English (US) is selected, and then select OK . . . Next:

...

11. Select Next . . . Next:

...

(cont.)

Page 7 of 22
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Service Information
12. Click the Target platform dropdown selection arrow, select the diagnostic device model number
or type that applies to the device, and then select Next:

Select this for VAS 6150D platform.