91 Apple CarPlay black screen immediately after using backup camera or distorted audio during
Bluetooth call
91 17 09 2046294/1 February 24, 2017.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4

2017

All

MIB2 High Scale

Condition
The customer has one or both of the following conditions:
 When trying to use Apple CarPlay the screen is blank only after using the backup camera. This issue occurs
immediately after exiting the camera image by driving forward or by manually pressing the parking aid button
to deactivate the backup camera image
 When using Bluetooth hands-free calling the caller hears distorted audio from the driver that can be described
as a “robotic or electronic sound”.
Additionally the following must be true:
 The vehicle is equipped with MMI Radio plus (PR code 7UH)
Note:
The vehicle was built before CW22 of 2016. All cars built after should not be updated because possible damage
can occur.

Technical Background
These are known software concerns which only exists with 2017 A4 vehicles which were built with the base MMI
system that does not have navigation nor an internal jukebox hard drive. This MMI system is called MIB2 High
Scale (or MMI Radio Plus). The concern was resolved in vehicles built after CW22/16 with production SW0110 or
service SW0118 or higher.
How to reproduce the CarPlay concern:
1. Let the vehicle bus go to sleep (MMI must be completely asleep and not initialized).
2. Disconnect ODIS, roll up windows, and lock car for 3-5 minutes.
3. Once asleep, unlock and start the vehicle.
4. Connect an iPhone to the MMI using USB slot 1.

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© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

5. Allow CarPlay to load and show in the MMI display.
6. Shift the car into reverse or push the parking aid button to activate the rear camera.
7. Shift the car into drive and drive off or manually turn off the parking aid using the button.
8. At this point the MMI screen will go black if the customer’s car is affected. The audio playing from CarPlay will
continue, but the MMI screen will go black.
9. To fix the concern disconnect and reconnect the iPhone from the USB.
How to reproduce the Bluetooth hands-free call concern:
1. Pair a phone to the MMI.
2. Allow the phone book to sync to the MMI.
3. Initiate a call using the MMI.
4. Ask the caller if your voice sounds distorted or electronic.

Production Solution
Software improvement introduced into series production.

Service
The service solution is to update the MMI software to SW0118 to fix the Bluetooth call and CarPlay blank screen
concern when coming out of reverse only for MMI Radio plus.
Note:
If the MMI software is SW0061 then this update can possibly remove the Speech Dialog System (VR)
feature. Please test the Voice Recognition/Speech Dialog System after performing the update. If the VR/SDS
feature is no longer available, a message of “Please wait” is seen after pressing the button on the steering wheel,
then contact the Audi Technician’s helpline.
Required equipment:
 ODIS Tester
 MIB2 High Scale Software Update on SD Card (See required parts & tools information table below)
 SVM code MI2HSNAR130 (also listed in steps below)
Time to complete update:

Page 2 of 5
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

 Approximately 90 minutes (includes S/W update and SVM work)
Repair procedure:
1.

Verify the customer’s MMI requires the software
update by going to the Main
Menu>>Settings>>Left drawer option>>Version
Information (Figure 1).
Note:
Software versions 0061 & 0081 are only the
versions which can be updated. If the MMI is at a
level greater than 0110 (e.g. 0112, or 0118), then
this TSB does not apply.
Figure 1. MMI Version Information

2.

Obtain the SD card from the parts department (see parts and tools table below).

3.

Connect a charger or battery maintainer to the vehicle that capable of maintaining the vehicle
voltage at the appropriate levels (check current capacity of maintainer). Turn off all unnecessary
battery consumers, such as LED DRL’s, HVAC blower, radio volume mute, etc.).

4.

Follow the steps listed in the attached document “MIB2_High_Scale_Software_Update.pdf” to
complete the update process. Enter the Red Engineering Update menu using the procedure listed in
the instructions. Do not use the White Customer Update menu found under Menu >> Settings.
Performing the update in the White Customer Update menu will only update the Bluetooth firmware
and nothing else. Please perform the full update in the Red Engineering Update menu.

5.

Perform the SVM feedback documentation of the information control unit 1 J794 (diagnosis address
005F – MMI) with SVM using the SVM code MI2HSNAR130. To access SVM, within ODIS start GFF
>> Diagnosis >> Special functions >> Software Version Management >> SVM code input.

Test the functionality of CarPlay and Bluetooth hands-free call after the update using the steps listed in the
Technical Background. It is important to remember to allow the car to go to sleep before performing the test. Test
the functionality of Voice Recognition after the update is completed. If the concern is not resolved or if VR
becomes disabled then please contact Audi Technician’s helpline (TAC).

Page 3 of 5
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 months/50,000 miles.
 G10 for CPO Covered Vehicles - Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

9196

Damage Code:

0039

Labor Operations:

Program infotainment control unit & Test
Functionality

9196 9999

175 TU

Diagnostic Time:

GFF

0150 0000

Time stated on
diagnostic
protocol
(Max 100 TU)

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2046294/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part Number

Part Description

Quantity

4M0.906.961.AG

MIB2 High Scale Software Update SD card

1 per dealer
(shop tool)

Page 4 of 5
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Additional Information
All parts and service references provided in this TSB (2046294) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 5 of 5
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.