2017

Q7/Q7 TDI

Audi Delivery Guidelines

Client

Stock No.

Delivery Date

VIN

Pre-Delivery
Ensure that final vehicle quality inspection is completed
 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnectcom. Only if Audi connect “Request to Initiate
Services” and AT&T Terms & Conditions have been signed. Applies only to vehicles equipped with Audi connect® (USA only)
 Inspect exterior for damage, dings, dents and surface scratches

 Verify that vehicle is equipped as specified and that all accessories have been installed
 Repair all defects prior to customer delivery
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal Customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to Delivery

 Check interior for cleanliness, grease marks and damage
Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________

Select Owner Priorities
 Audio system

 Navigation

 BLUETOOTH mobile phone pairing

 Seat fitting

 Driver assistance features

 Set-it and forget-it

 Media device ports

 Voice controls

Exterior

Exterior (continued)

 Demonstrate locking/unlocking vehicle with advanced key (if
equipped) and programming of keys. Explain to the customer
that the vehicle is set from the factory to unlock only the door
that is approached. Show them, in the MMI®, via Vehicle >
Vehicle settings > Central locking > Door unlocking, they can
select their central locking preference and adjust it to “all
doors,” if preferred

 Advise the customer that Audi recommends using top-tier detergent gasoline with a minimum octane rating of 91 AKI (95
RON) For gasoline engines only

 Demonstrate how to operate the power tailgate via hands-free
release and close, remote control master key, driver’s door and
tailgate. Adjust height to customer’s preference
 Show how to open the fuel door using the push/pull release;
show AdBlue® fill (TDI® only)

 Advise the customer to use only oil that meets Audi standards:
VW 502 00/505 00 for gasoline engines; VW 504 00/507 00
for diesel engines
Driver Adjustments
 Demonstrate how to adjust the seats and the seat memory
function (if equipped)
 Demonstrate how to activate heated front seats

 Explain the misfuel inhibitor feature on the fuel tank (TDI®
only)

 Show front seat ventilation and massage features (if equipped)

 Explain AdBlue® and the messages shown if AdBlue® level is
low or empty (TDI® only)

 Show how to adjust the seat belt

Effective 2-9-2016-US
Version 1.1

 Show steering column adjustments

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2017 Q7/Q7 TDI | Audi Delivery Guidelines

Client

Driver Adjustments (continued)

Owner’s Documents (continued)

 Show how to adjust comfort arm rest

 Tire Warranty Booklet: Explain coverage from tire manufacturer

 Demonstrate tumble feature for 2nd row seats and power folding 3rd row

 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988

 “Passenger Side Airbag Off” light: Explain that it illuminates if
no occupant in passenger seat or if occupant is “out of position”

 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer

Driver Controls
 Demonstrate how to operate exterior lights
 Demonstrate how to operate interior lights
 Explain the SOS and Roadside assistance buttons to the customer (if equipped)
 Demonstrate the multifunction steering wheel
 Demonstrate how to activate heated 2nd row seats (if
equipped)
 Demonstrate the instrument cluster and driver information
systems. Show how to navigate via the steering wheel controls

 Explain the “text to phone” features for viewing tutorials on a
smartphone or at the Audi Technology website:
www.auditechnology.com
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
Introduce MMI Controls
 Review the MMI® controls and basic functionality (function
switches, control buttons, volume dial, “MENU” button and the
“BACK” button)
 Demonstrate how to use the MMI® touch with handwritingrecognition technology (if equipped)
 Input letters, numbers, symbols, add a space, delete a character

 Demonstrate heated steering wheel operation (if equipped)
 Demonstrate how to adjust and activate heated mirrors

Media Overview

 Explain the windshield wiper and washer functions, including
rear wiper

Radio (AM/FM/SAT)

 Demonstrate sunroof and sunshade operation
 Demonstrate rear side manual & tailgate sunshades (if
equipped)
 Demonstrate glovebox operation
 Show Homelink® location and setup
 Show how to manually set the clock, daylight savings time and
time zone
 Demonstrate climate control functions
 Explain the tire pressure monitoring system (TPMS), where to
find the correct pressure for each tire, and how to reset the
system in the MMI®
 Review the RSE controls (if equipped)
Owner’s Documents
 Owner’s manual, MMI® manual and other manuals as equipped
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Provide Audi Care information
Effective 2-9-2016-US
Version 1.1

 Explain the scanning/tuning functions
 Show the customer the radio manual seek feature. Select the
FM Band > Functions. Turn control knob to Tuning/Channels
and press the knob
 Walk the customer through the steps to program favorite radio
stations
 Explain to the customer that they have a free three-month subscription to Sirius Satellite Radio and demonstrate how to get
to the satellite band. Show them the SiriusXM Satellite Radio
insert from the glove box, point out the station guide list and
demonstrate presetting a station of their choice for them
 Explain the settings for the sound system
Bluetooth Technology
 Pair the customer’s phone with the vehicle and store customer’s contacts. Demonstrate using the Connection manager for
pairing multiple devices. Refer to www.audi.com/bluetooth for
compatible phone list
 Demonstrate Smartphone interface (Apple Car Play & Android
Auto) (if equipped)
 Demonstrate how to answer, ignore and end calls
 Demonstrate dialing from directories/phonebook/call lists
(received, missed, dialed calls)
 Demonstrate making a call via voice and steering wheel commands
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Bluetooth Technology (continued)

Navigation (continued)

 Demonstrate conference calling (enable in the MMI® under
Telephone > Telephone settings > Call options > Multi-party
calling)

 Demonstrate how to “cancel” route guidance using voice commands (“Cancel route guidance”) and the MMI® (Navigation >
Cancel route guidance)

 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)

 Show how to store a destination

 Demonstrate Bluetooth® audio streaming

 Explain the Nav-Data-Update process via the customer’s MyAudi account

CD/DVD Media

 Explain the map update service: the car will receive an automatic maps update for free, once every 6 months (limited to a
total of 5 updates)

 Show the location and demonstrate the operation of the 2 USB
ports, 2 SD card slots, and the 35mm AUX input

Audi connect (if equipped) (USA ONLY)

 Explain CD/DVD loading/unloading
 Supported file extensions and formats per MMI® manual
Video Capability
 Demonstrate Video Playback using the SD media and DVD
media

 Ensure that the customer has requested activation of Audi
connect®, and activate prior to customer arrival
 Provide an overview of the Audi connect® features, including:
fuel prices, weather information, real-time news feeds, traffic reports (INRIX®), Twitter®, flight information, and event
information

 To view in car video tutorials, select the Car function button >
Owner’s Man control button and follow the prompts

 Show the customer how to use the Audi connect® app and all
of its features: Car Finder, Travel Destinations, Picture Nav,
Online Music Streaming

 Point out that these videos can also be viewed via www.auditechnology.com, & www.audiusa.com/help/video-tutorials

 Explain Wi-Fi® hotspot capabilities

Voice Controls
 Have the customer complete the Individual speech training to
allow the Speech dialog system to learn and adapt to the customer’s voice (via Settings > Speech dialog system > Individual
speech training)
 Demonstrate the Speech dialog system by using the voice
command button on the steering wheel; e.g., accessing “Help,”
dialing a phone number, calling a contact, activating the radio,
playing a CD/DVD, etc)
 Demonstrate how to use External Voice Recognition by holding
the voice activation button for four seconds

 Have the customer set up their Wi-Fi® password. Ask the
customer to enter an easy way to remember the password of at
least eight characters. via Telephone > Options > Wi-Fi options
> Wi-Fi Mode “Hotspot” > Hotspot settings > Password
 Explain the purpose of setting up a myAudi account at www.
audiusa.com/audiconnect
 Explain trial period for Audi connect® and how to extend service
 Point out that the Audi connect® brochure (located in the glove
box) contains additional information for customer review after
delivery
Orientation Drive
 Demonstrate the engine start-stop system

Navigation

 Explain the purpose of start-stop (fuel economy/CO2)

 Show how to input an address and a POI as the destination
using the MMI® and voice commands (use Points of interest or
Online search if equipped with Audi connect®)

 Explain what happens during start-stop system transitions
(feels and sounds)

 Show how to customize “route criteria” (e.g., avoid toll roads)
and “Settings”

 Show how to set the electromechanical parking brake

 Show how to manipulate the map (zoom, scroll map area) via
MMI Touch and the control wheel
 Show how to repeat the last navigation announcement using
the NAV steering wheel button
 Show how to enter a stopover

Effective 2-9-2016-US
Version 1.1

 Review the start-stop system info card with the customer
 Demonstrate front and rear park sensors. Show the customer
how they can customize the volume through the MMI® under
Vehicle > Driver assistance > Parking aid (if equipped)
 Demonstrate operation of Audi parking system plus with rear
view camera and top or corner view cameras (if equipped)
 Explain Audi drive select, how to select the various modes, and
configure Individual mode
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Orientation Drive (continued)

Orientation Drive (continued)

 Demonstrate the Tiptronic® function

 Demonstrate All-wheel steering with vehicle speed-dependent
control counter-steers under 37 mph and dynamic parallelsteers above 50 mph (if equipped)

 Explain Audi side assist with Audi pre sense® rear with Rear
cross traffic alert and Vehicle exit assist (if equipped)
 Explain active lane assist functionality (if equipped). Adjust
settings in the MMI® via Vehicle > Driver assistance >Active
lane assist. System only works at speeds of 40 mph (65 km/h)
or more
 Demonstrate cruise control

 Demonstrate stoage of cargo cover with the 3rd row in place (if
equipped)
 Demonstrate soft close feature (if equipped)
End the orientation drive in the service write-up area

 Demonstrate Audi adaptive cruise control with stop & go and
traffic jam assist (congestion assist) (if equipped)
 Explain Audi pre sense® basic
 Explain Audi pre sense® city with Pedestrian and vehicle collision warning and braking initiation (within the direction of lane
of travel from 6 mph to 52mph) (if equipped)
 Explain Audi pre sense® plus with Collision avoidance assistant
and Turn assist (if equipped)

Service Introduction
 Tour the service department and introduce the customer to the
Service Manager and Service Consultant
 Set up first service appointment
 Ask the customer if you can program the service department’s
phone number into their phone

 Activate and demonstrate navigation system (if equipped)
 Demonstrate and explain head-up display (if equipped)
 Demonstrate Audi adaptive air suspension with self-leveling,
vehicle speed and driving style automatic control logic as well
as five driver selectable ride height levels (Standard, Offroad
+25 mm, Lift +60 mm, Dynamic -15 mm, and Loading -55 mm
on rear axle) (if equipped)
 Demonstrate Night vision assistant with pedestrian and large
animal detection (if equipped)
 Explain High-beam assistant (if equipped)

Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.

Audi Brand Specialist Signature

Date

Would you like to schedule a Second Delivery?
 No

 Yes
Date

Time

By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations

Customer Signature
Effective 2-9-2016-US
Version 1.1

Date
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