2017

A4/A4 allroad
Client

Audi Delivery Guidelines

Stock No.

Delivery Date

VIN

Pre-Delivery
Ensure that final vehicle quality inspection is completed

 Check interior for cleanliness, grease marks and damage

 Ensure that customer has requested activation of Audi connect®; activate Audi connect® prior to customer arrival at
MyAudiconnectcom. Only if Audi connect “Request to Initiate
Services” and AT&T Terms & Conditions have been signed. Applies only to vehicles equipped with Audi connect® (USA only)

 Verify that vehicle is equipped as specified and that all accessories have been installed

 Inspect exterior for damage, dings, dents and surface scratches

 Ensure tire pressures are set to “normal Customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to Delivery

 Repair all defects prior to customer delivery
 Check that floor mats are locked in place

Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
Select Owner Priorities
 Audio system

 Navigation

 BLUETOOTH mobile phone pairing

 Seat fitting

 Driver assistance features

 Set-it and forget-it

 Media device ports

 Voice controls

Exterior

Driver Adjustments (continued)

 Demonstrate keyless engine start/stop. Demonstrate Audi
advanced key - keyless entry with hands-free trunk release (if
equipped)

 Show how to adjust the seat belt

 Advise the customer that Audi recommends using top-tier detergent gasoline with a minimum octane rating of 91 AKI (95
RON) for gasoline engines only
 Advise the customer to use only oil that meets Audi standards:
VW 502 00 or 505 00 for gasoline engines

 Show how to adjust comfort arm rest
 “Passenger Side Airbag Off” light: Explain that it illuminates if
no occupant in passenger seat or if occupant is “out of position”
Driver Controls
 Demonstrate how to operate exterior lights

Driver Adjustments

 Demonstrate how to operate interior lights

 Demonstrate how to adjust the seats and the seat memory
function (if equipped)

 Explain the SOS and Roadside assistance buttons to the customer (if equipped)

 Demonstrate how to activate heated front seats (if equipped)

 Demonstrate how to activate heated rear seats (if equipped)

 Show front seat ventilation (if equipped)

 Demonstrate the instrument cluster and driver information
systems. Show how to navigate via the steering wheel controls

 Show steering column adjustments
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Driver Controls (continued)
 Demonstrate how to adjust and activate heated mirrors
 Explain the windshield wiper and washer functions
 Demonstrate sunroof and sunshade operation
 Demonstrate manual rear-side window shades (if equipped)
 Demonstrate glovebox operation
 Show Homelink® location and setup
 Show how to manually set the clock, daylight savings time and
time zone
 Demonstrate climate control functions
 Explain the tire pressure monitoring system (TPMS), where to
find the correct pressure for each tire, and how to reset the
system in the MMI®

Media Overview
Radio (AM/FM/SAT)
 Explain the scanning/tuning functions
 Show the customer the radio manual seek feature. Select the
FM Band > Functions. Turn control knob to Tuning/Channels
and press the knob
 Walk the customer through the steps to program favorite radio
stations
 Explain to the customer that they have a free three-month subscription to Sirius Satellite Radio and demonstrate how to get
to the satellite band. Show them the SiriusXM Satellite Radio
insert from the glove box, point out the station guide list and
demonstrate presetting a station of their choice for them
 Explain the settings for the sound system

Owner’s Documents

Bluetooth Technology

 Owner’s manual, MMI® manual and other manuals as equipped

 Pair the customer’s phone with the vehicle and store customer’s contacts. Demonstrate using the Connection manager for
pairing multiple devices. Refer to www.audi.com/bluetooth for
compatible phone list

 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Provide Audi Care information
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “text to phone” features for viewing tutorials on a
smartphone or at the Audi Technology website:
www.auditechnology.com
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
Introduce MMI Controls
 Review the MMI® controls and basic functionality (function
switches, control buttons, volume dial, “MENU” button and the
“BACK” button)

 Demonstrate Smartphone interface (Apple Car Play & Android
Auto)
 Demonstrate how to answer, ignore and end calls
 Demonstrate dialing from directories/phonebook/call lists
(received, missed, dialed calls)
 Demonstrate making a call via voice and steering wheel commands
 Demonstrate conference calling (enable in the MMI® under
Telephone > Telephone settings > Call options > Multi-party
calling)
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
 Demonstrate Bluetooth® audio streaming
CD/DVD Media
 Show the location and demonstrate the operation of the 2 USB
ports and 2 SD card slots
 Explain CD/DVD loading/unloading
 Supported file extensions and formats per MMI® manual

 Demonstrate how to use the MMI® touch with handwritingrecognition technology (if equipped)

Video Capability

 Input letters, numbers, symbols, add a space, delete a character

 Demonstrate Video Playback using the SD media & DVD media
 To view in car video tutorials, select the Car function button >
Owner’s Man control button and follow the prompts
 Point out that these videos can also be viewed via www.auditechnology.com, & www.audiusa.com/help/video-tutorials

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Voice Controls

Audi connect (if equipped) (USA ONLY) (continued)

 Have the customer complete the Individual speech training to
allow the Speech dialog system to learn and adapt to the customer’s voice (via Settings > Speech dialog system > Individual
speech training)

 Explain the purpose of setting up a myAudi account at audiusa.
com/Audiconnect

 Demonstrate the Speech dialog system by using the voice
command button on the steering wheel; e.g., accessing “Help,”
dialing a phone number, calling a contact, activating the radio,
playing a CD/DVD, etc)
 Demonstrate how to use External Voice Recognition by holding
the voice activation button for four seconds
Navigation
 Show how to input an address and a POI as the destination
using the MMI® and voice commands (use Points of interest or
Online search if equipped with Audi connect®)
 Show how to customize “route criteria” (e.g., avoid toll roads)
and “Settings”
 Show how to manipulate the map (zoom, scroll map area) via
MMI Touch and the control wheel
 Show how to repeat the last navigation announcement using
the NAV steering wheel button
 Show how to enter a stopover
 Demonstrate how to “cancel” route guidance using voice commands (“Cancel route guidance”) and the MMI® (Navigation >
Cancel route guidance)
 Show how to store a destination
 Explain the Nav-Data-Update process via the customer’s MyAudi account
 Explain the map update service: the car will receive an automatic maps update for free, once every 6 months (limited to a
total of 5 updates)
Audi connect (if equipped) (USA ONLY)
 Ensure that the customer has requested activation of Audi
connect®, and activate prior to customer arrival
 Provide an overview of the Audi connect® features, including:
fuel prices, weather information, real-time news feeds, traffic reports (INRIX®), Twitter®, flight information, and event
information
 Show the customer how to use the Audi connect® app and all
of its features: Car Finder, Travel Destinations, Picture Nav,
Online Music Streaming
 Explain Wi-Fi® hotspot capabilities

 Explain trial period for Audi connect® and how to extend service
 Point out that the Audi connect® brochure (located in the glove
box) contains additional information for customer review after
delivery
Orientation Drive
 Demonstrate the engine start-stop system
 Explain the purpose of start-stop (fuel economy/CO2)
 Explain what happens during start-stop system transitions
(feels and sounds)
 Review the start-stop system info card with the customer
 Show how to set the electromechanical parking brake
 Demonstrate front and rear park sensors. Show the customer
how they can customize the volume through the MMI® under
Vehicle > Driver assistance > Parking aid (if equipped)
 Demonstrate operation of Audi parking system plus with rear
view camera and top or corner view cameras (if equipped)
 Explain Audi drive select, how to select the various modes, and
configure Individual mode
 Demonstrate the Tiptronic® function
 Explain Audi side assist with Audi pre sense® rear with Rear
cross traffic alert and Vehicle exit assist (if equipped)
 Explain active lane assist functionality (if equipped). Adjust
settings in the MMI® via Vehicle > Driver assistance >Active
lane assist. System only works at speeds of 40 mph (65 km/h)
or more
 Demonstrate cruise control
 Demonstrate Audi adaptive cruise control with stop & go and
traffic jam assist (congestion assist) (if equipped)
 Explain Audi pre sense® basic
 Explain Audi pre sense® city with Pedestrian and vehicle collision warning and braking initiation (within the direction of lane
of travel from 6 mph to 52mph) (if equipped)
 Explain Audi pre sense® plus with Collision avoidance assistant
and Turn assist (if equipped)
 Activate and demonstrate navigation system (if equipped)
 Demonstrate and explain head-up display (if equipped)
 Explain High-beam assistant (if equipped)
End the orientation drive in the service write-up area

 Have the customer set up their Wi-Fi® password. Ask the
customer to enter an easy way to remember the password of at
least eight characters via Telephone > Options > Wi-Fi options >
Wi-Fi Mode “Hotspot” > Hotspot settings > Password
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Service Introduction
 Tour the service department and introduce the customer to the
Service Manager and Service Consultant
 Set up first service appointment
 Ask the customer if you can program the service department’s
phone number into their phone

Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.

Audi Brand Specialist Signature

Date

Would you like to schedule a Second Delivery?
 No

 Yes
Date

Time

By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations

Customer Signature

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