Technical Service Bulletin
72 Rattle from left rear seat back
72 16 17 2030729/6 February 22, 2016. Supersedes Technical Service Bulletin Group 72 number 16-16 dated
February 19, 2016 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Q5

2009 - 2012

All

Not Applicable

Q5

2013

000001 - 009164

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

6

-

Revised Required Parts and Tools (Changed sourcing for adhesive)

5

2/19/2016

Revised Required Parts and Tools (Added alternative adhesive)

4

10/21/2013

Revised header data (Updated customer codes)
Revised title

Customer may report hearing squeak or rattle sounds coming from the rear seat area.

Technical Background
• The rattle sound may be caused from the pivot point of
the torsion bar (Figure 1) within the 2/3 rear seat
backrest pivot assembly.

Figure 1. Left rear seat noise area marked with red
arrows.

© 2016 Audi of America, Inc.

Page 1 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
• The squeak noise may be coming from the rear seat
armrest area, specifically from the contact surface
between the armrest lock and the striker pin (Figure 2).

Figure 2. Armrest lock striker pin.

Production Solution
Improved 2/3 rear seatback frame torsion bar to pivot incorporating internal plastic guides. The striker pin has also
been improved to reduce the contact surface with the lock.

Service
If a rattle noise is heard:
1. Start diagnosis by performing a test drive. Sit in the right rear seat of the vehicle while someone drives.
2. Ensure that there are no objects or passengers in the left rear seat, as the rattle is best diagnosed under these
conditions.
3. If the 2/3 rear seatback is confirmed as the source of the rattle, the 2/3 rear
seatback frame must be replaced because it is not serviceable (Figure 3).

Figure 3. 2/3 seatback frame
© 2016 Audi of America, Inc.

Page 2 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
If a squeak noise is heard:
1. Confirm that the source of the squeak is the armrest lock.
2. Lightly sand the contact surface of the striker pin to create
a “knurled” effect (Figure 4).

Figure 4. Area of striker pin to be lightly sanded.

Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.

Service Number:

7250

Damage Code:

0020

Labor Operations:

Left rear seat remove and reinstall

7248 1900

40 TU

Left rear backrest divided frame replace

7250 5550

110 TU

Modify striker pin for rear armrest

7455 9999

20 TU

GFF

No allowance

0 TU

Road test prior to service procedure

0121 0002

10 TU

Road test after service procedure

0121 0004

10 TU

Diagnostic Time:

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2030729/6

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

© 2016 Audi of America, Inc.

Page 3 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Required Parts and Tools
Part Number

Part Description

Quantity

8R0885503N

Frame - backrest

1

(use index and color code
according to vehicle
equipment)

Trunk lining

1

08090

3M™ Super Trim Adhesive

0.2

8R0885754XXXX

(3M08090 can be ordered
from the Audi Top Service
Supplies and Touch-Up
Paint eStore on Access
Audi)

Additional Information
All parts and service references provided in this TSB (2030729) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.

© 2016 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.