SERVICE ACTION NO42: EXTERIOR 'A' PILLAR WINDSHIELD SERVICE BULLETIN

MOULDING ADRIFT

13-JUL-17 No.: SGI17-33 sec.: GENERAL MKT.: CAN / USA
INFORMATIOIN

THIS SERVICE ACTION SUPERSEDES UPDATE PRIOR TO SALE NOTICE UPS2917 WITH IMMEDIATE EFFECT.

DESCRIPTION OF ISSUE

A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle
Range where the exterior 'A' pillar windshield moulding seals may come loose.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

AFFECTED VEHICLE RANGE

Discovery (L462)
Model Year: ............. 2017
VINE cesses 000127-013968

Visit the InfoTrail website for a list of affected unsold vehicles (as of 12 July 2017).

SERVICE PROGRAM / REWORK ACTION
Retailers will replace the exterior left and right ‘A’ pillar mouldings.

There will be no charge to owners for this action.

OWNER NOTIFICATION

Owners will receive a notification by mail on or before the week of 24 July 2017.

ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.

Refer to Technical Bulletin NO42NAS, Service Action: Exterior ‘A' Pillar Windshield Moulding Aarift, for detailed
repair instructions.

PARTS
NOTE: only order the expected percentage demand of parts identified.

DESCRIPTION PART NO. / SUNDRY CODE QTY. / VALUE* EXPECTED % OF VEHICLES
REQUIRING PART

Right side exterior 'A' pillar LRO83017 1 100
windshield moulding

Left side exterior 'A' pillar LRO83018 1 100
windshield moulding

Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
TOOLS

Refer to Technical Bulletin noted above for any required tools.

WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.

Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.

Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.

This program is valid for a limited time only. Warranty claims with a repair date prior to the 30 June 2019 closure
date must be submitted for payment within 30 calendar days of completion of the repair.

PROGRAM OPTION DESCRIPTION SRO TIME PARTS / QTY./
CODE CODE (HOURS) | SUNDRYCODE | VALUE
No42 B Replace both exterior 'A' pillar windshield | 05.10.20 0.20 LRO83017 1

mouldings LRO8&3018

Replace both exterior 'A' pillar windshield | 05.10.20 0.20 LRO&3017 1
NO42 c mouldings LRO83018 1

Drive in/drive out 10.10.10 0.20 - -

Normal Warranty policies and procedures apply.
SAMPLE OWNER LETTER - CANADA

July 2017
Service Action NO42: Exterior 'A' Pillar Windshield Moulding Adrift

Vehicle Affected: Land Rover Discovery

Model Year: 2017

Dear Land Rover Discovery Owner,

Jaguar Land Rover Canada ULC is conducting a no-charge Customer Satisfaction Program (Program Code NO42)
for owners of certain Land Rover vehicles.

What is the reason for this program?

A potential issue has been identified on a limited number of where the exterior 'A' pillar windshield moulding seals
may come loose.

What will Land Rover and your authorized Land Rover retailer do?

An authorized Land Rover retailer will replace the exterior left and right ‘A’ pillar mouldings.

There will be no charge for this repair.

What should you do?

Contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number
(VIN) and request a service date to complete the work required under Program Code ‘N042’.

During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.

How long will it take?

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take less than 30 minutes, although your retailer may need your vehicle for a longer time. Your
retailer can provide you with a better estimate of the overall time for the service visit.

Attention Leasing Agencies: please forward this notification to the lessee within 10 days.

Moved or no longer own this Land Rover vehicle?

If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.

What should you do if you have further questions?

If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer
for assistance. If you have any queries or concerns that your local retailer cannot address, please contact the Land
Rover Customer Relationship Centre at 800-346-3493, Option 9, and one of our representatives will be happy to
assist you.

You may also contact us by email using the following address: [email protected].

If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover Canada ULC
ATTN: Customer Relationship Centre
75 Courtneypark Drive West, Unit 3
Mississauga, ON L5W 0E3

Thank you again for selecting Land Rover; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer,
will strive to minimize any inconvenience to you caused by this program.

Sincerely,

an —

—_, \

Yee YH

Peter Pochapsky

Customer Relationship Centre Manager
SAMPLE OWNER LETTER - USA

July 2017

Service Action NO42: Exterior 'A' Pillar Windshield Moulding Adrift

Vehicle Affected: Land Rover Discovery

Model Year: 2017

Dear Land Rover Discovery Owner,

Jaguar Land Rover North America, LLC is conducting a no-charge Customer Satisfaction Program (Program Code
N042) for owners of certain Land Rover Discovery vehicles.

What is the reason for this program?

A potential issue has been identified on a limited number of where the exterior 'A' pillar windshield moulding seals
may come loose.

What will Land Rover and your authorized Land Rover retailer do?

An authorized Land Rover retailer will replace the exterior left and right ‘A’ pillar mouldings.

There will be no charge for this repair.

What should you do?

Contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number
(VIN) and request a service date to complete the work required under Program Code ‘NO42’.

During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.

How long will it take?

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take less than 30 minutes, although your retailer may need your vehicle for a longer time. Your
retailer can provide you with a better estimate of the overall time for the service visit.

Attention Leasing Agencies: please forward this notification to the lessee within 10 days.

Moved or no longer own this Land Rover vehicle?

If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.

What should you do if you have further questions?

If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer
for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land
Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy
to assist you.

You may also contact us by email using the following address: lnweb2 @jaguarlandrover.com.
If you have the need to contact Land Rover by mail, please use the following address:

Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Centre
555 MacArthur Boulevard

Mahwah, NJ 07430

Thank you again for selecting Land Rover; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer,
will strive to minimize any inconvenience to you caused by this program.

Sincerely,

a <
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YS Nt

Peter Pochapsky

Customer Relationship Centre Manager