Technical
Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

Subject:
POOR AIR CONDITIONING PERFORMANCE AND OPERATION

Bulletin No.: 07-005/17

Last Issued: 05/08/2017

DESCRIPTION
APPLICABLE MODEL(S)/VINS
2016-2017 CX-9 vehicles with VINs lower than JM3TC******135223 (produced before Jan. 6, 2017)
Some customers may complain that 1) the air conditioner is not cold enough or that 2) the cabin is cold, but
the fan speed stays on high and there is noise coming from the blower motor.
The following may be the causes:
1)The A/C compressor ON/OFF control is not operating correctly, causing a problem with the air
temperature control.
1)The air conditioner may not be cool enough due to inadequate amount of the refrigerant, due to leakage
or overcharging.
2)The control of the amount of air blown is incorrect.
To eliminate these concerns, the front and rear climate control unit software has been modified to optimize
the amount of air blown and the A/C compressor ON/OFF controls.




The rear climate control unit software was modified on Dec. 1, 2016 (Beginning VIN: JM3TC****
**130572)
The front climate control unit software was modified on Jan. 6, 2017 (Beginning VIN: JM3TC****
**135223)

Use the table below to determine if the customers vehicle is a Type A or a Type B vehicle, then follow the
appropriate repair procedure below.

Vehicle Type
VIN / Build Date
Range

Type A

Type B

JM3TC**** **100001 - 130571 (Feb. 11,
2016 - Dec. 1, 2016)

JM3TC**** **130572 - 135222 (Feb. 11,
2016 - Jan. 6, 2017)

Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE
Page 1 of 5
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “d o-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determine if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alt er the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduced in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.

Bulletin No.: 07-005/17

Last Issued: 05/08/2017

1. Verify the customer concern.

REPAIR PROCEDURES TO USE BY VEHICLE TYPE:

Repair Procedure

Vehicle Type A Vehicle Type B

Check refrigerant pressure.

YES

YES

Measure air conditioner output temperatures.

YES

YES

Repair refrigerant leak (IF ANY).

YES

YES

Refill with correct amount of refrigerant.

YES

YES

Replace front climate control unit with a modified one.

YES

YES

Replace rear climate control unit with a modified one.

YES

NO

2.Inspect the refrigerant pressure according to the instructions on MGSS online (REFRIGERANT
PRESSURE CHECK) and record the high and low pressure values.
3.Measure the air conditioner output temperature from the passenger’s side center ventilator (A) and rear
ventilator (B) outlets according to the instructions on MGSS online (REFRIGERANT SYSTEM
PERFORMANCE TEST). Record the output temperature values with a dry -bulb thermometer (C) and the
ambient temperature when it is measured.

4.If refrigerant leakage is a possibility, locate it using UV black light and repair it according to the
instructions on MGSS online (REFRIGERANT CHARGING – Leak Test).
5.Recover refrigerant, evacuate the system and refill with correct amount of refrigerant (750g) according to
the instructions on MGSS online (REFRIGERANT RECOVERY) and (REFRIGERANT CHARGING).

Page 2 of 5
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determi ne if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alter the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduc ed in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.

Bulletin No.: 07-005/17

Last Issued: 05/08/2017

6.Replace the front climate control unit (A) with a modified one according to the instructions on MGSS
online (FRONT CLIMATE CONTROL UNIT REMOVAL/INSTALLATION). Screws (B) and connector (C).

7.(FOR TYPE A VEHICLES ONLY) Replace the rear climate control unit (A) with a modified one according
to the instructions on MGSS online (REAR CLIMATE CONTROL UNIT REMOVAL/INSTALLATION). Rear
ventillator grille (B).

8. Verify the repair.

Page 3 of 5
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determi ne if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alter the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduc ed in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.

Bulletin No.: 07-005/17

Last Issued: 05/08/2017

PARTS INFORMATION
Parts Number

Description

Qty.

Notes

TK80-61-190F Front Climate Control Unit

1

---

TK80-61-325E Rear Climate Control Unit

1

---

5555-CP-OIL

Compressor Oil (210ml)

1

Approx. 42ml per repair

5555-FG-002

A/C Refrigerant

8

(800g)

WARRANTY INFORMATION
NOTE:
• This warranty information applies only to verified customer complaints on vehicles eligible for warranty
repair.
• This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
• Additional diagnostic time cannot be claimed for this repair.

Warranty Type

A

Symptom Code

59

Damage Code

9W

Part Number Main Cause

TK80-61-190F

Quantity

1
FOR VEHICLE TYPE A:
Replace Both Front and Rear Climate Control Units.
XXN3RXRX / 1.9 Hrs.
(Includes Refrigerant Pressure Check, Refrigerant
System Performance Test and Gas Charging)

Operation Number / Labor Hours:

FOR VEHICLE TYPE B:
Replace only Front Climate Control Unit.
XXN3SARX /1.8 Hrs.
(Includes Refrigerant Pressure Check, Refrigerant
System Performance Test and Gas Charging)
If refrigerant leak was found and repaired, claim the
repair only on a separate problem number,the
Page 4 of 5

CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determi ne if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alter the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduc ed in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.

Bulletin No.: 07-005/17

Last Issued: 05/08/2017

associated part along with the labor operation for
that part as listed in Warranty Wizard. Freon,
compressor oil, evacuation and charge operations
are included in the TSB labor operations.

NOTE:
• Claim the compressor oil using 5555-CP-OIL, which will reimburse for 1/5 of the can (approx. 42ml).
Problem Cause / Remedy Text:
Enter the following test results when submitting the claim.






Refrigerant pressure high and low
Output temperature from front vent
Output temperature from rear vent
Ambient temperature when tested

Page 5 of 5
CONSUMER NOTICE: The inf ormation and instructions in this bulletin are intended f or use by skilled technicians. Mazda technicians utilize th e proper tools/
equipment and take training to correctly and saf ely maintain Mazda v ehicles. These instructions should not be perf ormed by “do-it-y ourself ers.” Customers
should not assume this bulletin applies to their v ehicle or that their v ehicle will dev elop the described concern. To determi ne if the inf ormation applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserv es the right to alter the specif ications and
contents of this bulletin without obligation or adv ance notice. All rights reserv ed. No part of this bulletin may be reproduc ed in any f orm or by any means,
electronic or mechanical---including photocopy ing and recording and the use of any kind of inf ormation storage and retriev al sy stem ---without permission in
writing.

© 2017 Mazda North American Operations, U.S.A.