NHTSA ID Number: 10117537
Manufacturer Communication Number: 15-211-17R
TSB/Document Date: 2017-09-14
Summary
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3 audio and Navigation head units utilized in the new 2017MY Impreza. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation. It is VERY IMPORTANT to read and understand this information completely before proceeding.
ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2017 Subaru
of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE BULLETIN
APPLICABILITY: 2017MY Impreza
NUMBER: 15-211-17R
SUBJECT: Reprogramming File Availability Offering
Additional Optimization of Harman Gen 3 Audio
and Navigation Head Units
DATE: 06/13/17
REVISED: 06/15/17
INTRODUCTION:
The following information addresses reprogramming file availability and a software update
installation procedure to provide optimization to the new Harman Gen 3 audio and Navigation head
units utilized in the new 2017MY Impreza. The procedure will involve either downloading the
software update files from Subarunet (or using those sent directly from Nuspire) and transferring
them onto a flash drive for head unit installation. It is VERY IMPORTANT to read and understand
this information completely before proceeding.
PRODUCTION CHANGE INFORMATION:
This bulletin will be updated with the production change information as soon as it is available.
These reprogramming files apply to the following audio / navigation unit part numbers:
Multimedia System Type
Part Numbers
Descriptive Features
6.5 Inch Display Audio System (Base)
86201FL60A and 61A
No CD slot / Eject Button
8.0 Inch Display Audio System (Mid)
86201FL62A and 63A Phone Button in Top Row Center
8.0 Inch Audio / Navigation System (High)
86271FL60A
Map Button in Top Row Center
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-211-17R; Revised 06/15/17
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1 of 11
Materials Required:
3- 16GB (MINIMUM) USB 2.0 or 3.0 flash drives which are readily available at most office
supply retailers will be needed to perform these updates.
NOTES:
•
All SOA Pre-Production 2017 Impreza models require a “Full Version” update be
installed BEFORE this update can be applied. Contact your FSE for assistance with any
Pre-Production Vehicles.
•
The USB flash drives can be USB 2.0 or 3.0.
•
The USB flash drive MUST be reformatted to NTFS before loading any files to it. NTFS is
not the standard format on most USB flash drives.
•
The update files are not overly large but, during the reprogramming procedure, the head unit
backs up some files to the USB drive. For this reason, sufficient USB drive memory size is
required, especially for the High / Navigation units.
•
The flash drives should be dedicated to storing these reprogramming files only. Do NOT
use any flash drives which contains or requires the use of file management, encryption, file
backup or other software to function properly.
•
Delete any prior USBs you may have used for WTN-74 as that version of software must no
longer be installed.
IMPORTANT: This new update INCLUDES all the previously released WTN-74 enhancements.
Therefore, if WTN-74 is still open, these new updates will satisfy the campaign. See Warranty /
Claim Information section at the end of this bulletin for further instructions.
Continued...
Bulletin Number: 15-211-17R; Revised 06/15/17
Page 2 of 11
Additional Symptoms to be Addressed by These New Reprogramming Files:
1- Radio station presets disappear (touch screen buttons return to “Initializing”).
2- STARLINK “Telematics Service in Progress” screen freezes.
3- Apple Car Play / Android Auto function does not operate (“No Device Connected”).
4- The complete guidance route can be displayed.
5- A Longitude and Latitude search feature has been added.
6- A “Beep” notification feature has been added for driving time and rest periods.
Continued...
Bulletin Number: 15-211-17R; Revised 06/15/17
Page 3 of 11
For reference, the previously released WTN-74 symptoms are also provided below. The main
purpose of WTN-74 is to address display screen freeze-up during Back-Up Camera display (when
the shifter is in “R”). In addition, the screen may also freeze when either the Subaru STARLINK or
Disclaimer Caution / I Agree is displayed.
WTN-74 updates also addressed the following other operational conditions:
1) After switching the vehicle (ACC or IGN) on, the display screen goes black with no audio
output and the hard key buttons are illuminated (on solid, or flashing / blinking).
2) Time of day displayed in the MFD (Multi-Function Display) is incorrect and the arrival time
displayed in Navigation units is also incorrect.
Continued...
Bulletin Number: 15-211-17R; Revised 06/15/17
Page 4 of 11
3) The time in the MFD automatically reverts to a “default” setting, even after setting the time
using “Manual” mode.
4) Audio volume goes to maximum automatically after one click of the volume up button on the
steering wheel. In some cases, this condition may also occur without input from the operator.
Maximum volume is also displayed on the screen.
SERVICE PROCEDURE / INFORMATION:
Step1- Verify the currently installed Software Version ID using the following steps:
•
•
After starting the engine, from the HOME screen, touch “Settings”.
•
From the Settings > General screen, scroll down to and then touch “System Information”.
Confirm the current Software Version ID. If the Current Version is Rel2.17.22.20, STOP as
this latest update has already been installed. If the Current Version is prior to Rel2.17.22.20,
continue with the remainder of this procedure.
Continued...
Bulletin Number: 15-211-17R; Revised 06/15/17
Page 5 of 11
Step 2- Prepare the USB:
CAUTION: Do not use any USB flash drive which utilizes file organizing software or an operating
system.
•
•
•
•
•
•
Make sure the USB flash drive contains
no other files.
Right click on the corresponding
“Removable Disk”.
Select “Format”.
From the File System drop-down menu,
select “NTFS”
Check the “Quick Format” box (if not
already done).
Click on “Start” to format the USB flash
drive.
The new reprogramming files are available for download from Subarunet using the normal audio /
navigation system file update download procedure: Go to Subarunet, select Service Operations and
Technical>>Forms/Downloads>>Downloads for Audio/Navi then click on the applicable Hyperlink
to download the file(s) to your system:
“BASE- 2017MY Impreza Harman Audio Update 06-2017”
“MID- 2017MY Impreza Harman Audio Update 06-2017”
“HIGH- 2017MY Impreza Harman Audio Update 06-2017”
In addition, the applicable reprogramming files are being sent directly to retailers by Nuspirein the
same way a Select Monitor Update would be pushed out starting on or about the evening of Friday,
6/9/2017. Please make sure all SDS Notebooks are plugged in, turned ON, and within range of the
SDS Wi-Fi network to facilitate receiving these important update files.
Once these files are loaded to the SDS Notebook, they can be found in the My Documents folder, in
a folder named _2017 Impreza Audio Files (Be sure to include the _ ahead of the filename.). Sorting
the My Documents files by name should bring this folder to the top of the folder list.
Click Here to Access the Downloads for Audio/Navigation Information on Subarunet
Continued...
Bulletin Number: 15-211-17R; Revised 06/15/17
Page 6 of 11
IMPORTANT: The downloaded files from Subarunet will be .zip files and must be unzipped before
they can be used.
NOTE: When using the files pushed down to the SDS Notebook by Nuspire, the steps are
similar but no file extraction is required as the Nuspire files are not zipped. Navigate to My
Documents and open the _2017 Impreza Audio Files (NOTE: Don’t forget to include the
underscore “_” with no space before 2017...) folder to locate the BASE, MID, or HIGH folder as
needed. Open the selected folder and copy the “update” folder ONLY to the USB flash drive for
use.
Step 3- Load the downloaded update files onto the USB flash drives:
IMPORTANT NOTES:
•
•
NEVER change the update file names after downloading them.
NEVER save any other files on the same flash drive.
There are various types of USB flash drive available from many suppliers. If the head unit does
not recognize the USB flash drive during the reprogramming process, re-format the flash drive in
FAT32 using above process instead of NTFS as previously specified. If the USB flash drive is still
not recognized, use a USB flash drive from different supplier.
•
Insert the USB flash drive formatted in Step 2 (16GB MINIMUM) to be used for updating
(in this example: a BASE model) head unit into the PC.
•
Once the file has been downloaded from Subarunet, click on the Downloads folder and then
sort by Date Modified to bring the most recent files to the top of the list.
•
Right click on the required file (for this example, select the folder entitled
“BASE- 2017MY Impreza Harman Audio Update 06-2017”), and select Extract All.
•
From the dialog box, browse to the location (My Documents) then click on “Extract”.
•
Once the file has been extracted, navigate to the folder (in this example BASE-2017MY...)
and single-click to access the sub-folder named “Update”. Right-click and copy ONLY the
“Update” folder then paste it to the USB flash drive as listed (Removable Disk) in the
directory.
•
Once the folder named “Update” is loaded onto the USB flash drive, right click on the drive
and select “Eject”.
•
Remove the USB flash drive after the prompt appears that says “Safe to Remove Hardware”.
•
Mark the USB flash drive to indicate the head unit it will be used to update (BASE in this
example).
•
Repeat the above steps to create the MID and HIGH USB flash drives.
IMPORTANT: Install the update folder for the head unit being reprogrammed ONLY. Do not
install all three update folders onto the same flash drive at the same time.
NOTE: Do not copy the entire “2017MY Impreza…” File folder. Copy ONLY the File folder
named “Update” to the flash drive.
Continued...
Bulletin Number: 15-211-17R; Revised 06/15/17
Page 7 of 11
Copy ONLY the File folder named “Update” to the USB.
•
•
•
•
After the download is complete, NEVER change the folder names.
To avoid confusion, label the flash drive with the file contents (e.g. BASE, MID or HIGH).
Confirm there is a folder named “update” on the flash drive.
After confirmation, move to the car and either start the engine or follow the procedure as
outlined in document GR8-1100 on STIS for use of the GR8’s Power Supply Mode.
CAUTION: Confirm one final time the head unit you are about to update matches with the USB
flash drive you have selected. Attempting to install the incorrect update file will disable the head
unit.
Step 4- Update Installation:
IMPORTANT: Always record the customer’s radio station presets and navigation favorites (where
applicable) before proceeding further as they will most likely need to be reset once the update and
re-boot procedures are completed. In addition, some customizable system settings may need to be
reset as they may return to the default setting during the update.
•
With the engine idling (or GR8 connected), plug the flash drive into the USB Port.
IMPORTANT NOTE: If the head unit does not recognize the USB flash drive during the
reprogramming process, this may be due to an incompatible Controller IC in the USB flash drive
or it is otherwise incompatible with the head unit. If this occurs, delete all files from the flash drive
and re-format it to “FAT32”, instead of “NTFS” and reload the appropriate “update” folder to the
USB flash drive. If the USB flash drive is still not recognized, please discontinue the use of that
drive and instead use a USB flash drive from a different manufacturer.
Continued...
Bulletin Number: 15-211-17R; Revised 06/15/17
Page 8 of 11
•
After the unit “authenticates” the USB flash drive, press “Next” and after the second screen is
displayed, press “Next” again.
•
The current and available software version information will be displayed. The available
Version I.D should be “Rel2.17.22.20”. This version number is the same for all three levels
of head unit.
•
After confirming the Available Version, press “Install Now” to start the reprogramming
process.
NOTES:
• The screen will go blank (black) for a brief period after installation begins.
• If a “Do you want to retry” is displayed, press Retry to restart the update.
• All the updates (Base, Mid and High) should all take less than 10 minutes to complete.
CAUTION: To avoid possible head unit damage, always confirm the update file on the USB flash
drive being used matches the head unit being updated (e.g. a BASE update file is being installed
into a BASE head unit). Although the new “after update” version numbers are the same for all 3
head units, the update files are NOT interchangeable between them.
•
•
•
•
Do not touch any of the buttons on the head unit while the updating process is taking place.
If during the updating an error screen is displayed asking “Do you want to Retry”, press
“Retry” to restart the update.
Once the updating process is complete, the head unit will reboot automatically.
(NOTE: several “hard” reboots are required to fully install the update. This procedure is
covered in Step 7 below
button to
CRITICAL STEP: After the reboot process completes, press the HOME
return to the HOME screen. (NOTE: If the “install message” is displayed asking if you
want to start the update process again, press “Cancel”, press the HOME button again and
return to the HOME screen.)
Continued...
Bulletin Number: 15-211-17R; Revised 06/15/17
Page 9 of 11
Step 5- Turn the ignition OFF, open and close the driver’s door then remove the flash drive from the
USB port. If an error screen is displayed asking “Do you want to Retry”, press “Cancel”.
IMPORTANT: Wait at least 3 minutes before proceeding to Step 6.
Step 6- Verify the newly-installed Software Version ID using the following steps:
•
•
•
Turn the ignition back ON. The STARLINK screen should be displayed. If the STARLINK
screen is not displayed, perform Step 5 again and be sure to WAIT at least 3 minutes before
proceeding.
In some cases, the radio presets may not appear initially.
From the HOME screen, touch “Settings”.
From the Settings > General screen, scroll down to and then touch “System Information”.
•
Confirm Software Version is now “Rel2.17.22.20”.
•
Press
(Home) to return to the Home screen and shut the engine OFF. Open and close the
driver’s door.
Continued...
Bulletin Number: 15-211-17R; Revised 06/15/17
Page 10 of 11
Step 7- CRITICAL: Operation Check and Full Re-Boot Procedure:
1) Turn the ignition back ON (ACC) and confirm normal system operation.
2) Confirm the Home screen is displayed.
IMPORTANT: If during this procedure, the screen goes blank (black) and the STARLINK
screen does not appear, the head unit must be replaced. THIS SHOULD BE A VERY RARE
OCCURRENCE.
3) Turn the ignition OFF, open and close the driver’s door then WAIT AT LEAST 3
MINUTES to confirm the unit “times out” or “goes to sleep”.
4) Perform 1), 2) and 3) above again (5 cycles if completing WTN or 2 cycles if WTN was
to return to the Home
previously completed). If normal operation is confirmed, press
screen and shut the ignition OFF to complete the procedure.
IMPORTANT: If during this procedure, the screen goes blank (black) and the STARLINK
screen does not appear, the head unit must be replaced. THIS SHOULD BE A VERY RARE
OCCURRENCE. Contact SOA Techline should this condition occur.
Step 8- If lost during the update process, reset the customer’s radio station presets, navigation
favorites (where applicable) and if necessary, reset the clock to complete the procedure.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Gold plan, this repair may be submitted using the following claim information:
Labor Description
Labor Operation #
Labor
Time
Fail
Code
Claim
Type
All vehicles including those with WTN-74
Previously CLOSED: HARMAN AUDIO / NAVI UNIT
REPROGRAMMING (INCLUDES VERSION ID CHECK
AND OPERATIONAL CHECKS)
A103-228
0.5
ZSA-48
WC
WTN-74 Campaign OPEN: HARMAN AUDIO / NAVI
UNIT REPROGRAMMING (INCLUDES VERSION ID
CHECK AND OPERATIONAL CHECKS)
A103-118
0.6
WTN-74
RC
IMPORTANT: CRITICAL Claim Process Update: When completing the WTN-74 campaign, the
post-update software version MUST be entered into the Miscellaneous Detail field when submitting
the claim. This also applies when completing a post WTN warranty claim for installation of this
update.
NOTE: A ONE-TIME charge of $50.00 can be claimed in sublet to cover the cost of the USB flash
drives.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-211-17R; Revised 06/15/17
Page 11 of 11
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If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
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TSB/Document ID: 15-211-17R
Replacement Service Bulletin Number:
MFR Communication Date: 2017-06-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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