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NHTSA ID Number: 10117474

Manufacturer Communication Number: 122-V2T3A-06

TSB/Document Date: 2017-09-14


Summary

Concerns: Spring struts for front and rear axle Information: This is to inform you of a voluntary Workshop Campaign on the above-mentioned vehicles. Internal quality checks have shown that front-axle and rear-axle spring struts with shock absorbers from a batch in which an O-ring on the shock absorber might be damaged were installed on some vehicles. This can result in a loss of pressure in the gas-filled shock absorber over the service life of the vehicle and can cause rumbling noises when driving on uneven road surfaces.


Oct 7, 2014
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AfterSales

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Service

Technical Information

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WE40

4

4

Remove wheel on the affected front-axle spring strut  Workshop Manual '440519 Removing and
installing wheel'.

5

Remove affected front-axle spring strut with a batch number lower than 14125 or with no
batch number  Workshop Manual '408519 Removing and installing front spring strut'.

6

Measure adjustment dimension for the vehicle height
on the removed spring strut.
To do this, use a steel rule as shown in Figure
 Measuring vehicle height on spring strut to
measure the distance between the adjusting nut 
Measuring vehicle height on spring strut -1- and the
upper edge on the damper foot  Measuring vehicle
height on spring strut -2-.
Take note of the measured distance  Measuring
vehicle height on spring strut -A-.

7

Install new spring strut  Workshop Manual '408519
Removing and installing front spring strut'.

Measuring vehicle height on spring strut
8

Pre-set the vehicle height on the new spring strut.
8.1

Loosen the lock nut  Pre-setting vehicle
height -2- on the spring strut as required
using insert for 9647 - hook wrench or a
hook wrench.

8.2

Screw the adjusting nut  Pre-setting vehicle
height -1- on the spring strut up or down until
the distance between the adjusting nut and
the upper edge on the damper foot is the
same as the distance measured in Step 6.

8.3

Screw the lock nut  Pre-setting vehicle
height -2- up as far as the adjusting nut 
Pre-setting vehicle height -1-. Do not change
the position of the adjusting nut while doing
this.

8.4

Tighten the lock nut  Pre-setting vehicle
height -2- using insert for 9647 - hook

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Pre-setting vehicle height

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wrench and a torque wrench. Counter at the adjusting nut  Pre-setting vehicle height -1with a hook wrench while doing this.
Tightening torque 20 Nm (15 ftlb.) +5 Nm (+3.5 ftlb.)
9

Install cowl panel cover  Workshop Manual '664419 Removing and installing cowl panel cover'.

10 Install front trim panel  Workshop Manual '700219 Removing and installing front trim panel'.
11 Install wiper arm  Workshop Manual '922519 Removing and installing wiper arm'.
12 If spring struts with a batch number lower than 14125 or with no batch number are also
installed on the rear axle, replace these as well.
To do this, continue with  Technical Information 'WE4000 Replacing spring strut for rear axle'.
If no rear-axle spring struts are affected, continue with  Technical Information 'WE4000
Subsequent work'.

Replacing spring strut for rear axle
Parts Info:

Part No.

Designation
– Location

Qty.

918.333.057.03

 Spring strut, complete - rear axle

1 ea.*

* The rear-axle spring struts are identical on the left and right. Either one or two spring struts must be
ordered, depending on the number of spring struts affected.

The following parts will also be required for each spring strut to be replaced:

Tools:






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N 106.421.01

 Hexagon-head bolt, M8 x 25
– Mounting plate for rear-axle spring strut

2 ea.

999.084.656.01

 Hexagon nut, M10
– Rear-axle spring strut mounting

2 ea.

9003 - Socket wrench for central wheel lock
9004 - Socket wrench for central wheel lock cover
Insert for 9647 - hook wrench
Hook wrench for chassis adjustment
Torque wrench, 2 – 10 Nm (1.5 – 7.5 ftlb.), e.g. V.A.G 1783 - Torque wrench, 2-10 Nm (1.5-7.5
ftlb.)
Torque wrench, 6 – 50 Nm (4.5 – 37 ftlb.), e.g. V.A.G 1331 - Torque wrench, 6-50 Nm (4.5-37
ftlb.)

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Torque wrench, 40 – 200 Nm (30 – 148 ftlb.), e.g. V.A.G 1332 - Torque wrench, 40-200 Nm
(30-148 ftlb.)
A suitable measuring tool for measuring height adjustment on the spring strut, e.g. 300-mm steel
rule

Attachment "A": Work Procedure
NOTICE
Removing/fitting wheels

Risk of damage to (ceramic) brake discs

Carefully guide the wheel towards the wheel hub, thereby preventing any heavy impact on the
(ceramic) brake disc.
1

Remove wheel on the affected rear-axle spring strut  Workshop Manual '440519 Removing and
installing wheel'.

2

Remove rear wheel housing liner.

3

2.1

Remove front part of rear wheel housing liner  Workshop Manual '53691901 Removing
and installing rear wheel housing liner (front part)'.

2.2

Remove rear part of rear wheel housing liner  Workshop Manual '53691903 Removing and
installing rear wheel housing liner (rear part)'.

Affected rear-axle spring strut with a batch number lower than 14125 or with no batch
number  Workshop Manual '427119 Removing and installing rear spring strut'.

2014© Porsche Cars North America, Inc.

AfterSales

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4

Measure adjustment dimension for the vehicle height
on the removed spring strut.
To do this, use a steel rule as shown in Figure
 Measuring vehicle height on spring strut to
measure the distance between the adjusting nut 
Measuring vehicle height on spring strut -1- and the
upper edge on the damper foot  Measuring vehicle
height on spring strut -2-.
Take note of the measured distance  Measuring
vehicle height on spring strut -A-.

5

Install new spring strut  Workshop Manual '427119
Removing and installing rear spring strut'.

Measuring vehicle height on spring strut
6

7

Oct 7, 2014
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Pre-set the vehicle height on the new spring strut.
6.1

Loosen the lock nut  Pre-setting vehicle
height -2- on the spring strut as required
using insert for 9647 - hook wrench or a
hook wrench.

6.2

Screw the adjusting nut  Pre-setting vehicle
height -1- on the spring strut up or down until
the distance between the adjusting nut and
the upper edge on the damper foot is the
same as the distance measured in Step 4.

6.3

Screw the lock nut  Pre-setting vehicle
height -2- up as far as the adjusting nut 
Pre-setting vehicle height -1-. Do not change
the position of the adjusting nut while doing
this.

6.4

Tighten the lock nut  Pre-setting vehicle
Pre-setting vehicle height
height -2- using insert for 9647 - hook
wrench and a torque wrench. Counter at the adjusting nut  Pre-setting vehicle height -1with a hook wrench while doing this.
Tightening torque 20 Nm (15 ftlb.) +5 Nm (+3.5 ftlb.)

Install rear wheel housing liner.

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4

7.1

Install rear part of rear wheel housing liner  Workshop Manual '53691903 Removing and
installing rear wheel housing liner (rear part)'.

7.2

Install front part of rear wheel housing liner  Workshop Manual '53691901 Removing and
installing rear wheel housing liner (front part)'.

Subsequent work
Tools:








9003 - Socket wrench for central wheel lock
9004 - Socket wrench for central wheel lock cover
VAS 6826 - Steering wheel alignment gauge
Insert for 9647 - hook wrench
Hook wrench for chassis adjustment
Torque wrench, 2 – 10 Nm (1.5 – 7.5 ftlb.), e.g. V.A.G 1783 - Torque wrench, 2-10 Nm (1.5-7.5
ftlb.)
Torque wrench, 150 – 800 Nm (111 – 592 ftlb.), e.g. V.A.G. 1601 - Torque wrench 150-800 Nm
(111-592 ftlb.)
9818 - PIWIS Tester II

Attachment "A": Work Procedure
NOTICE
Removing/fitting wheels

Risk of damage to (ceramic) brake discs

Carefully guide the wheel towards the wheel hub, thereby preventing any heavy impact on the
(ceramic) brake disc.
1

Fit all wheels  Workshop Manual '440519 Removing and installing wheel'.

2

Lower the vehicle and remove it from the lifting platform  Workshop Manual '4X00IN Lifting the
vehicle'.

3

2.1

Lower the vehicle onto the 9453 - access ramps with the lifting platform.

2.2

Remove mounting plates 9002 - Lifting platform holders and install the covers on the
underbody  Workshop Manual '518119 Removing and installing jacking points'.

Adjust vehicle height and wheel load to the previously determined values.
For instructions on how to do this, see  Workshop Manual '449503 Suspension alignment,
complete'
Comply with specifications  Workshop Manual '4X00IN Adjustment values for suspension
alignment'

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Information
If the vehicle height and the axle loads of all four wheels were set to the previously determined
values, experience has shown that there is no need to perform suspension alignment or adjust
the other wheel positions.
4

Calibrate PASM height sensors and acceleration sensors using 9818 - PIWIS Tester II.
 Select PASM control unit > "Maintenance/repairs" menu >> "Calibration" function

5

Enter the workshop campaign in the Warranty and Maintenance booklet.

Attachment "B": Claim Submission - Workshop Campaign WE40
Warranty claims should be submitted via WWS/PQIS.
Open campaigns may be checked by using either the PIWIS Vehicle Information system or through PQIS
Job Creation.
Labor, parts, and sublet will be automatically inserted when Technician is selected in WWS/PQIS. If
necessary, the required part numbers will need to be manually entered into warranty system by the dealer
administrator.
Scope 1:

Checking batch numbers of spring struts for front and rear axle – No spring struts have to be
replaced.
Working time:
Checking batch numbers of spring struts for front and rear axle
Includes:
Raising and lowering the vehicle

Labor time: 111 TU

 Damage code WE40 066 000 1
Scope 2:

Checking batch numbers and replacing one spring strut for front axle.
Working time:
Checking batch numbers and replacing one spring strut for front axle
Includes:
Raising and lowering the vehicle
Measuring vehicle height and wheel load
Removing and installing front trim panel
Removing and installing cowl panel cover
Removing and installing wheel
Removing and installing spring strut for front axle
Adjusting vehicle height and wheel load
Calibrating PASM height sensors and acceleration sensors

Labor time: 324 TU

Parts required for vehicles with lift system (I-no. 474):

Oct 7, 2014
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Technical Information
918.343.057.05

64/14 ENU

1234

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TSB/Document ID: 122-V2T3A-06

Replacement Service Bulletin Number:

MFR Communication Date: 2014-10-07

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: SUSPENSION:MULTIPLE AXLE

MFR Component System:

MFR Component Subsystem:


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