Classification:

Reference:

EL15-006k

Date:

NTB15-049k

August 23, 2017

TELEMATICS SERVICE INFORMATION
This bulletin has been amended. The Applied Vehicles section has been revised and TCU
Configuration section has been added. No other changes have been made. Please discard previous
versions of this bulletin.

APPLIED
VEHICLES:

2016-2018 Altima (L33) – SL with Technology Package
2018 Armada (Y62)
2017 GT-R (R35)
2016-2017 Maxima (A36) – Platinum
2017 Murano (Z52) – Platinum
2017 Pathfinder (R52) –SV, and SL with Tech Package, SL with
Premium Package
2018 Pathfinder (R52) – SL and Platinum
2016-2017 Rogue (T32) – SL
2017 Rogue Hybrid (T32) – SL
2017 Rogue Sport (J11) – SL and SV with Premium Package
2016-2017 Sentra (B17) – SR and SL with Technology Package
2016-2017 Titan/Titan XD (A61) – SL and Platinum, Pro-4X with
Convenience Package, SV with Comfort and Convenience Package

SERVICE INFORMATION
The Applied Vehicles are equipped with a wireless communication device called a
Telematics Communication Unit (TCU). With an active NissanConnectSM Services
subscription, the TCU communicates with the NissanConnectSM Services Data Center to
provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in
order to set-up and maintain the telematics system for the Applied Vehicles.
Service procedures in this bulletin:
o Turning ON the TCU During PDI (Pre-Delivery Inspection) – Page 2
o When a TCU Needs To Be Replaced – Page 10
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM Services.
Should this occur, the “Turning ON the TCU During PDI” process will need to be performed
again.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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TURNING ON THE TCU DURING PDI
For TCU replacement instructions, refer to page 10.
NOTE: In most instances, the TCU is ON when delivered to the dealership. See Step 1,
below, to determine if the TCU is ON or OFF.

1. With the ignition ON, check whether or not the green LED
on the SOS button is illuminated (see Figure 1a).
NOTE: It may be difficult to tell if the green LED is
illuminated if the vehicle is outside in bright sunlight.


If the green LED is illuminated, the process to turn ON
the TCU is complete and no further action is needed.



If the green LED is not illuminated, proceed to step 2.

LED not
illuminated
Figure 1a

2. Place the vehicle in non-shipping mode (extended storage switch pushed IN).
a. Open the driver’s door and leave it open.
b. With the battery connected and ignition OFF, remove the fuse panel located to the
left of the steering wheel. For Titan and Titan XD vehicles, the fuse panel is located
in the glove box.
c. Push the white extended storage switch IN.
d. Turn the ignition ON.
e. Turn the ignition OFF.
f. Wait at least 2 seconds, and then turn the ignition ON.
g. Make sure the extended storage warning message is not displayed in the
combination meter/display.
3. Connect the C-III plus VI to the vehicle.
4. Set the parking brake and confirm the ignition is ON.
5. Launch C-III plus on the CONSULT PC.
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NTB15-049k

6. Select Diagnosis (One
System).

Step
6

Figure 2a

7. Select Telematics on page
2 of the all systems list.

Step
7

Figure 3a

8. Select Work Support.
Step
8

Figure 4a
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NTB15-049k

Step
9

9. Select TCU ACTIVATE
SETTING.

Step
10

10. Select Start.

Figure 5a

11. Select Start.

Step
11

Figure 6a

Step
12

12. Select ON to turn ON the TCU.

13. Select END.

Step
13

Figure 7a
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NTB15-049k

14. Select Start.
Step
14

Figure 8a

15. Select Start.
Step
15

Figure 9a

16. Confirm “On” is displayed in the
Current status field.

Step
16

Figure 10a
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NTB15-049k

CHECK FOR TCU CELLULAR RECEPTION.
NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is
turned ON.
17. Check TCU cellular reception – Maxima, Murano, and GT-R:
If vehicle icon is white,
vehicle has cellular
reception.
Check for cellular
reception

If vehicle icon is gray
and has a red slash
through it, move the
vehicle to a different
location with good
reception.
Figure 11a

Check TCU cellular reception – Altima, Rogue, Sentra, and Titan/Titan XD:
If vehicle icon does not
have a white slash
through it, vehicle has
cellular reception.
Check for cellular
reception

If vehicle icon does
have a white slash
through it, move the
vehicle to a different
location with good
reception.

Figure 12a

Check TCU cellular reception – Armada and Pathfinder:
If vehicle icon is white,
vehicle has cellular
reception.

If vehicle icon is gray and
has a gray slash through
it, move the vehicle to a
different location with
good reception.

Check for cellular
reception

Figure 13a
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NTB15-049k

18. Press the Info or APPS button.

Figure 14a

19. Select NissanConnect Services.

Figure 15a

20. Select Connected Search.

Figure 16a

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NTB15-049k

21. Enter a POI (Point of Interest) location, and select “OK” or “Search”.
Example: “Starbucks”

Figure 17a

22. Confirm the POI location displays.


If the “Connected Search” does not complete successfully, call SiriusXM support at
1-844-631-2928.

Figure 18a
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NTB15-049k

23. Turn the ignition OFF.

24. Pull OUT the extended storage switch to return the vehicle to shipping mode.

NOTE:


Before delivery, make sure the vehicle is in non-shipping mode (extended storage
switch pushed IN). The customer will not be able to enroll in NissanConnectSM
Services if the vehicle is in shipping mode.



If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM
Services. Should this occur, the “Turning ON the TCU During PDI” process will need
to be performed again.

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NTB15-049k

WHEN A TCU NEEDS TO BE REPLACED
NOTE:


For Altima, Armada, Maxima, Murano, Pathfinder and Titan/Titan XD vehicles
ONLY: You MUST have ALL customer keys before beginning this procedure.



Each TCU is registered to a specific Vehicle Identification Number (VIN).
TCUs cannot be “swapped” between vehicles. Once a TCU is registered to a
vehicle, the TCU cannot be used in another vehicle.



The VIN MUST be written to the replacement TCU after installation.



The replacement TCU must come from Nissan North America parts supply.

1. Connect the C-III plus VI to
the vehicle.

Step
5

2. Set the parking brake.

3. Turn the ignition ON.

Figure 1b
4. Launch C-III plus on the
CONSULT PC.

5. Select Diagnosis (One
System).
Step
6

6. Select Telematics on page
2 of the all systems list.

Figure 2b
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NTB15-049k

7. Select Work Support.

Step
7

Figure 3b

8. Select TCU ACTIVATE
SETTING.
Step
8

9. Select Start.
Step
9

Figure 4b

10. Select Start.

Step
10

Figure 5b
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NTB15-049k

Step
11

11. Select Off to turn OFF the TCU.

12. Select END.
Step
12

Figure 6b

Step
13

13. Select SAVE VIN DATA.

Step
14

14. Select Start.

Figure 7b
15. Select Start.
NOTE: If the VIN data cannot be
saved, you will have to manually
enter the VIN later in this
procedure (Page 22).

Step
15

Figure 8b
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NTB15-049k

16. Select End.

Step
16

Figure 9b