Volume 231 - June, 2017
GROUP 14 − Engine Cooling

Vehicle Technical Info.................

RADIATOR CONDENSER TANK HOSE
FITTING COOLANT SEEPAGE/LEAK —
2013-15 Outlander Sport/RVR.
If a vehicle is leaking coolant from the radiator
condenser tank at the hose connection, remove
the hose from tank and inspect the hose fitting
for flash or other condition that inhibits the hose
from sealing to the hose fitting. If necessary,
repair the hose connection to ensure a good
sealing surface. It is very important to obtain a
good sealing surface between the hose and hose
connection as the clip installed on the hose from
the factory is for retention only, and not for
sealing of the hose to hose connection. Once the
hose connection has been repaired, reinstall the
hose to tank using an appropriate hose clamp.

page 1

Training News............................. page 7
Techline Information................... page 8
MEDIC Information.................... page 8
Bulletin Review............................

page 8

100 Years!!.....................................

page 9

NOTE: The
mark indicates an article is being
repeated from a previous issue of Tech Talk due
to the subject's importance.

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GROUP 00 − General
CORRECT LABOR OPERATION
WARRANTY CLAIMS — All models.

FOR

When entering warranty claims it is important
that dealers utilize the correct labor operation
(LOP) that matches the part replaced. For
example, when replacing a rear brake caliper the
LOP for the rear caliper should be used. Do not
use the LOP for the front brake caliper when
replacing a rear brake caliper. Dealers who do not
enter the correct LOP are subject to warranty
claims being charged back for adjustment.

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1

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GROUP 51 − Exterior
DOOR MIRROR RATTLES/VIBRATES WHILE
DRIVING — 2013-15 Outlander Sport/RVR.
If a customer complains about loose or
rattling/vibrating door mirrors, there are screws
that can be tightened that may resolve this issue.
The screws are located on the bottom of the pivot
point on the mirror assembly as indicated in the
photo below. Remove the cover and tighten the
screws before replacing the assembly.

GROUP 54 − Chassis Electrical
WATER LEAK FROM ROOF ANTENNA BASE
— 2014-16 Outlander.
When diagnosing a water leak in the rear of the
vehicle and it has been determined that the
source of the water leak is coming from the roof
antenna base, MMNA is requesting additional
actions be taken prior to removal of the roof
antenna base.
1. With the rear headliner dropped down, take a
photo of the roof antenna base nut area, showing
the water leak. Post the photos in the PRC.
2. Take photos of the roof antenna base seal as
installed on the roof. Post the photos in the PRC.

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GROUP 52B − Supplemental
Restraint System
DRIVER'S SEAT SLIDE SENSOR WIRING
HARNESS DAMAGE UNDER DRIVER'S SEAT
— 2008-17 Lancer, 2010-14 Lancer Sportback.

3. Using a torque wrench set to 30 in-lb initially,
measure the roof antenna base nut torque value.
Increase the torque wrench setting to 36 in-lb
and measure the roof antenna base nut torque
value again. The torque specification for the roof
antenna base nut is 44 +/- 8 in-lb.

MMNA has identified warranty claims for SRS
DTCs B1BA3 – “Drivers Seat Slide Sensor
Malfunction,” B1B8D – “Seat Slide Sensor Open
Circuit” with B223D – “Occupant Classification
Module DTC Present.”
During diagnosis for this condition, dealers
should check for damage to the driver's seat
slide position sensor harness. If a damaged
harness is found, DO NOT replace the front seat
adjuster or SRS-ECU for this condition. The
harness is now shown in CAPS and is available
for repair: P/N 6979A394 – Harness, FR Seat
Slide Sensor LH.

4. Remove the roof antenna base nut and take
photos of the washer. Post photos in the PRC.
5. With the roof antenna base removed from the
roof, take photos of the underside portion of the
roof antenna base. Post photos in the PRC.

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“THIS FUNCTION IS NOT SUPPORTED”
MESSAGE ON DAS — 2017 Mirage, Mirage G4.
The Display Audio with Smartphone Link (DAS)
system on 2017 Mirage and Mirage G4 models
may display the message “This function is not
supported” when a customer pushes the voice
recognition button on the steering wheel
controls.

ONLY through the phone's own voice command
function (provided the phone is equipped with
that feature).

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GROUP 55 − Heater, Air Conditioning
and Ventilation
TIN-17-55-001: ADDITIONAL HOSE CLAMP
FOR HVAC DRAIN HOSE REPAIRS — 2014-17
Mirage, 2017 Mirage G4.

Voice
Recognition
Button

TIN-17-55-001 was released recently and states:
“When making repairs on vehicles with a
detached drain hose, dealers should add a hose
clamp (P/N MS660220) to the HVAC drain hose,
at the HVAC box drain pipe/hose union.
A detached drain hose is usually identified when
water is found on the passenger side floor under
the carpet.

This can happen whether or not a phone is paired
to the DAS (without a cable), as shown in the two
following examples.

Detached Hose

Phone Not Paired to DAS

Phone Paired to DAS

Be sure to mount the hose clamp with the tab
facing up, and 5-8 mm away from the end of the
hose.
Reattached Hose

Dealers should explain that this system does
NOT have the voice command feature, even
when a phone is paired. To initiate a call, the user
must press the phone icon on the display screen.
When a paired phone is connected to the DAS via
a cable, and Apple Carplay or Android Auto is
operating, the voice recognition button on the
steering wheel will enable voice recognition, but
3

5 − 8 mm
from hose end

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GROUP 60 − Recalls

Customer satisfaction is important to MMNA,
and we would like to take this opportunity to
remind you that the proper procedures must be
followed to fix the customer's vehicle right the
first time as well as maintain or improve the
condition and cleanliness of the vehicle upon
return to the customer.”

TIN-16-SR-011-C: SECOND REPAIRS
AFTER COMPLETION OF LIFT GATE GAS
SPRING CORROSION SAFETY RECALL
CAMPAIGN — Certain 2011, 2012, 2016
Outlander Sport/RVR.
This article is being reprinted to emphasize the
importance of following the instructions in
TIN-16-SR-011-C.

IMPORTANT
Affected new or used inventory vehicles must be
repaired before the vehicle is sold/delivered.
Dealers must check their inventory vehicles' VINs
on the Warranty Superscreen to verify whether the
vehicle is involved in this recall campaign. It is a
violation of Federal law for a dealer to sell/deliver
a new motor vehicle or any new or used item of
motor vehicle equipment (including a tire) covered
by the notification under a sale or lease until the
defect or noncompliance is remedied.

TIN-16-SR-011-C was released recently and
states:
“It has come to our attention that some
dealership personnel may have been using vice
grips or a similar clamping device on the new,
replacement lift gate gas springs when
performing this recall remedy. Mitsubishi
Motors North America, Inc. (MMNA) would like
to remind everyone that the procedures outlined
in SR-16-011 (available on MEDIC and MDL)
must be followed when performing this recall
remedy. Clamping devices must never be used
on the replacement lift gate gas springs. Usage of
clamping devices on the replacement lift gate gas
spring(s) could cause them to develop a leak.

TIN-16-SR-004-B: RAIDER PASSENGER
SIDE FRONTAL AIR BAG INFLATOR SAFETY
RECALL — Certain 2006-2009 Raiders.
TIN-16-SR-004-B was released recently and
states:
“Notification letters will be mailed on May 15,
2017, to owners of all affected vehicles,
requesting them to contact their local
Authorized Mitsubishi Motors dealer to have the
passenger side frontal air bag inflator replaced.
Four different letters will be mailed to owners,
depending on their vehicle's recall status for the
subject campaign, SR-16-004 – Raider
Passenger Side Frontal Air Bag Inflator - Safety
Recall Campaign, SR-15-007 – Raider Driver
Side Frontal Air Bag Inflator - Safety Recall
Campaign, and/or SR-15-001 – Raider Clutch
Interlock Switch – Safety Recall Campaign. The
four draft customer notification letters appear at
the end of this Technical Information Notice, and
are as follows:
1. SR-16-004 (Sample A)
2. SR-16-004, SR-15-007 (Sample B)
3. SR-16-004, SR-15-007, SR-15-001 (Sample C)
4. SR-16-004, SR-15-001 (Sample D)

Always properly support the lift gate prior to
removal of the old lift gate gas springs. Do NOT
take any shortcut by clamping the lift gate gas
springs.

Some dealers may be force allocated stock for 1
or more of the above campaigns, using a formula
based on the proximity and percentage of
applicable registered VINs by ZIP code. Parts
shipments are processed via the 'R' order type
and will start shipping along with your
scheduled stock order beginning Monday, May
15, 2017. Dealers may place additional orders via
the MDL. Please refer to Parts Bulletin
37-RD-02-17 for additional information.
4

The replaced inflator must be returned to
Takata directly for testing and analysis. The
new air bag inflators are packaged with shipping
instructions. It is okay to contact the FCA dealer
hotline to start the return shipping process.
Please refer to the Recall Bulletin (SR-16-004) for
additional details.
Dealers must review the Warranty Superscreen
to confirm if any vehicles in their used vehicle
inventories are affected, and conduct this
campaign prior to delivering them. When
checking for applicability of this campaign
(C1604R), please check for and complete any
other open campaigns. It is extremely important
that you check for and complete, if applicable,
open driver side frontal air bag inflator
campaign (C1507R) and clutch interlock switch
campaign (C1501R) along with this campaign.
Always get the customer's approval before
completing a campaign on a customer owned
vehicle.”

replacement. Therefore, effective May 25, 2017,
cross member replacement recall claims are no
longer required to have photos posted to the
PRC system.
If you encounter a vehicle which has excessive
cross member corrosion, but is not covered
under this campaign (i.e., never registered in a
salt belt state), you must still contact your DPSM
for further directions.
Dealers must review the Warranty Superscreen
to confirm if any vehicles in their new or used