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NHTSA ID Number: 10116355

Manufacturer Communication Number: BS2015E

TSB/Document Date: 2017-08-25


Summary

ZF Differential Thrust Washer Failure


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TSB/Document ID: BS2015E

Replacement Service Bulletin Number:

MFR Communication Date: 2013-10-28

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY

MFR Component System:

MFR Component Subsystem:


Previous TSB

Next TSB



L294

2

N/A

2NVYL82UX73000133

1318174

Sudbury - Ontario

L385

1

781

2NVYL82U583000137

1584722

Sudbury - Ontario

L385

2

782

2NVYL82U783000138

1584717

Sudbury - Ontario

L386

1

785

2NVYL82U783000141

1584719

Sudbury - Ontario

L399

1

783

2NVYL82U983000139

1584721

Sudbury - Ontario

L399

2

784

2NVYL82U583000140

1584720

Thunder Bay - Ontario

L408

1

N/A

2NVYL82U283000239

1635568

Thunder Bay - Ontario

L408

2

N/A

2NVYL82U983000240

1635567

Thunder Bay - Ontario

L408

3

N/A

2NVYL82U083000241

1635564

Thunder Bay - Ontario

L408

4

N/A

2NVYL82U283000242

1635565
PAGE 14 OF 36

SERVICE BULLETIN

SAV.1E.2012MA

BS2015E

IMPORTANT: CERTAIN ORDERS MAY NOT INDICATE ALL UNITS.
CLIENT

ORDER

ROAD NO

VIN

REAR AXLE
SERIAL NO

Thunder Bay - Ontario

L408

5

N/A

2NVYL82U483000243

1635566

Thunder Bay - Ontario

L453

1

N/A

2NVYL82U283000533

1741364

Thunder Bay - Ontario

L453

2

N/A

2NVYL82U483000534

1765604

Thunder Bay - Ontario

L453

3

N/A

2NVYL82U683000535

1765605

Timmins - Ontario

L426

1

N/A

2NVYL82U783000480

1746075

Timmins - Ontario

L426

2

N/A

2NVYL82U883000536

1715156

University of Alabama - Alabama

L295

1

7001

2NVYL82U173000134

1319150

University of Alabama - Alabama

L296

1

7002

2NVYL82U373000135

1319151

University of Alabama - Alabama

L296

2

7003

2NVYL82U573000136

1319152

University of Alabama - Alabama

L310

1

7004

2NVYL82U973000267

1390605

University of Alabama - Alabama

L310

2

7005

2NVYL82U073000268

1390604

University of Alabama - Alabama

L310

3

7006

2NVYL82U273000269

1390602

University of Alabama - Alabama

L310

4

7007

2NVYL82U973000270

1390606

University of Alabama - Alabama

L310

5

7008

2NVYL82U073000271

1390603

University of Alabama - Alabama

L310

6

7009

2NVYL82U273000272

1392636

University of Alabama - Alabama

L310

7

7010

2NVYL82U473000273

1392634

University of Alabama - Alabama

L310

8

7011

2NVYL82U673000274

1392639

University of Alabama - Alabama

L310

9

7012

2NVYL82U873000275

1392641

University of Alabama - Alabama

L310

10 7013

2NVYL82UX73000276

1392635

University of Alabama - Alabama

L311

1

7014

2NVYL82U173000277

1390607

University of Alabama - Alabama

L311

2

7015

2NVYL82U373000278

1392637

University of Alabama - Alabama

L311

3

7016

2NVYL82U573000279

1392640

University of Alabama - Alabama

L311

4

7017

2NVYL82U173000280

1392638

University of Colorado - Colorado

L336

1

N/A

2NVYL82U773000266

1385563

Whitehorse - Yukon

L423

1

N/A

2NVYL82U983000481

1746095

Whitehorse - Yukon

L423

2

N/A

2NVYL82U083000482

1792104

Woodstock - Ontario

L335

1

N/A

2NVYL82U083000093

1557809

Woodstock - Ontario

L419

1

N/A

2NVYL82U183000409

1707774

PAGE 15 OF 36

SERVICE BULLETIN

SAV.1E.2012MA

BS2015E

WARNING

Follow your internal safety procedures.
NOTE

Ensure that the rear axle serial number is indicated in this document
Required documents for each level of this document
Level 1: Inspect: oil sampling, fill in the documents in Annex A and B. Wait for instructions from your NovaeBay logo
Bus representative.
Take a first sample, then a second one at the latest possible opportunity before the next axle oil change.
Proceed with the instructions of Level 1: inspect.
Level 2 : Install: fill in the form in annex C and take pictures of the defective conponents. Include the form
and the pictures (in PDF and JPEG format) with your claim.
Samples received without a link to a claim will not be processed for analysis. Each vehicle covered by this
bulletin, requires a separate claim.

PROCEDURE
LEVEL 1: INSPECT
1.1. Raise the vehicle.
CAUTION

For more information on the raising and lowering of the vehicle, refer to section 18: hoisting and towing of
the NovaeBay logo LFS maintenance manual. Respect your current internal safety procedures. Use the proper hoisting
equipment for your safety.
1.2. Locate the differential oil filler screw, located on the street side of the portal drive.
1.3. Take a differential oil sample. Follow the sampling and documentation instructions included in the Oil-PEK oil
sampling kit. See Annex A.
1.4. Lower the vehicle.
1.5. Proceed with the warranty claim for Level 1 of this service bulletin. Return the oil sample according to the
established procedure. The oil sample will serve to support your claim.
1.5.1. Send the samples in the sameme way as a returned part under warranty.
1.6. Oil sample testing will be conducted by ZF. Based on the results, ZF will determine whether to proceed with
level 2: install. Your service representative will inform you whether further action is required. In the interim,
the vehicle can remain in service.

PAGE 16 OF 36

SERVICE BULLETIN

SAV.1E.2012MA

BS2015E

LEVEL 2: INSTALL
2.1. Raise the vehicle.
CAUTION

For more information on the raising and lowering of the vehicle, refer to section 18: hoisting and towing of
the NovaeBay logo LFS maintenance manual. Respect your current internal safety procedures. Use the proper hoisting
equipment for your safety.

ABS sensor

Air spring bolts & nuts
60 ± 4 ft-lb
(81 ± 6 N•m)

Brake cylinder screw
Max torque:
52 ft-lb (70 N•m)

Brake
cylinder

Air spring
assembly

Lock plate
Stabilizer bar

Shock absorber

Spring bracket

Figure 1 - Rear Axle AV 132 (ZF) Assembly

PAGE 17 OF 36

SERVICE BULLETIN

SAV.1E.2012MA

BS2015E

2.2. Use an additional lifting support under the axle housing to secure the rear axle in a slightly off-center position
towards the differential.
2.3. Completely loosen the rear wheel hex nuts, but do not fully remove the nut in the 12 o'clock position.
2.4. Support the wheel with a wheel lift, remove the remaining hex nut, and remove the wheel.
2.5. Support the interior wheel with a wheel lift. loosen and remove the hex nuts and remove the wheel.
2.6. Loosen the screw plug of the level check hole, located on the street side of the portal drive, and check the oil
level. See Figure 2.

Oil check hole

1...910111213


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