NHTSA ID Number: 10115849
Manufacturer Communication Number: SP 3-143-002
TSB/Document Date: 2017-08-25
Summary
Autocar Service Program for MY 2013-2015 Xpeditors to reprogram the vehicle display to correct an issue with engine operating hours displaying incorrectly. Emailed to dealers and service centers as well as customer list that requests all campaign communications.
SP 3-143-002
SERVICE PROGRAM
April, 2016
ATTENTION:
Service Managers / Parts Managers
SUBJECT:
Reprogramming the dash display.
DESCRIPTION OF WORK:
This service program provides information
regarding the reprogramming of the dash
display on certain model year 2013-2015
Xpeditor vehicles.
PROGRAM EXPIRES:
April 30, 2017
SERVICE PROGRAM
INFORMATION:
Service Programs are product modifications
and/or product improvements that Autocar
has determined will enhance the operation of
the truck. In a continuing effort to inform our
customers of potential service issues and
avoid unnecessary down time, Autocar has
identified the following operation as
recommended preventive maintenance.
This Service Program should be added to
your preventive maintenance and service
manuals.
VEHICLES AFFECTED:
While being committed to continuous product
improvement, Autocar is not liable for
updating existing chassis after they have been
placed in service.
SERVICE RESPONSIBILITY:
Questions regarding this Service Program
should be directed to Autocar Technical
Support at 888-218-3611.
This Service Program covers 1668 vehicles.
Refer to the VIN list beginning on page 10.
Service Programs are performed on eligible
vehicles at no charge to the owner until the
expiration date listed above.
Autocar, LLC
551 South Washington Street
Hagerstown, IN 47346
877-973-3486
TO OBTAIN PARTS:
DO NOT submit a Solutions ticket.
There are no VIN specific parts associated
with this Service Program. Autocar Service
Centers will be provided with one (1) CANfox
adapter cable (S1431006K001) per location.
To obtain the CANfox adapter cable please
send an e-mail to:
[email protected].
Page 1 of 21
SP 3-143-002
SERVICE PROGRAM
April, 2016
REQUIRED PARTS:
N/A
CLAIMS FOR REIMBURSEMENT:
Submit a claim for reimbursement in
accordance with Autocar’s Warranty
Administration Manual.
CLAIM CODING INFORMATION:
Repair
Number
(Op Code)
Time
Allowance
(SRT)
38301-0-04
1.00 HR
Allow the vehicle’s engine and cooling
system to cool to ambient temperature
before performing the repair procedure.
A hot engine or cooling assembly may
cause burns or other personal injury.
Description
Reprogramming the
dash display
To prevent eye injury, always wear eye
protection when performing vehicle
maintenance, service or inspection.
TOOLS REQUIRED:
Laptop computer
CANfox adapter cable (Autocar will provide to
authorized service sites)
Page 2 of 21
Before working on a vehicle, set the
parking brake, place the transmission
in neutral and block the wheels. Failure
to do so can result in unexpected
vehicle movement and can cause
serious personal injury or death.
Autocar, LLC
551 South Washington Street
Hagerstown, IN 47346
877-973-3486
SP 3-143-002
SERVICE PROGRAM
April, 2016
SAFETY NOTICES
LOCKOUT/TAGOUT
PROCEDURES
Before entering the vehicle or vehicle body,
read and follow OSHA regulations concerning
entry and working in “CONFINED SPACE”
OSHA 1910.146 and “LOCKOUT/TAGOUT”
OSHA 1910.147. Follow OSHA regulations
while performing any work on the vehicle. The
vehicle must be disabled by the following steps
before performing any work on the vehicle:
1. Place the transmission in NEUTRAL.
2. Set the parking brake.
3. Shut the engine OFF.
4. Lock cab doors, keep the key in your
pocket. Block the wheels before entering
the body or performing any work on the
vehicle.
5. Turn the battery disconnect switch OFF, if
equipped.
6. Completely drain the air from the
primary/A system and secondary/B
system by opening the drain valves on
the air tanks themselves or by using the
drain manifold if supplied. When draining
the air tanks, do not look into the area
where air is draining. Dirt or sludge
particles may be expelled in the air
stream and can cause eye injury.
7. Place magnetic “DANGER” signs on both
cab doors before entering the body or
performing any work on the vehicle.
8. Take proper precautions before working
under the vehicle. Use ramps approved
for the weight of your vehicle, or use floor
jacks and stands. Never work under a
vehicle supported by jacks alone. Always
use jack stands to support the vehicle.
Autocar, LLC
551 South Washington Street
Hagerstown, IN 47346
877-973-3486
Autocar natural gas powered vehicles
require specific compliance in the service,
storage and refueling procedures.
If you store or dispense Compressed
Natural Gas (CNG) or Liquid Natural
Gas (LNG), or if you work on CNG or
LNG trucks, your location must be
fully compliant with applicable codes,
regulations and standards, including
National Fire Protection Association
(NFPA) codes, Society of Automotive
Engineers (SAE) standards, American
National Standards Institute (ANSI), Natural
Gas Vehicle (NGV) standards, the United
States Code of Federal Regulations (CFR),
and your state and local fire and other
applicable codes (including the California
Code of Regulations and the Texas
Administrative Code, as applicable).
Contact your local fire department for
guidance and additional compliance
information. Technicians working on
Autocar trucks with CNG or LNG engines
must be trained in the proper repair of CNG
and LNG engines and the safe storage and
dispensing of CNG and LNG.
Page 3 of 21
SP 3-143-002
SERVICE PROGRAM
April, 2016
Reprogramming The Dash Display
1.
Determine the current version of the
display by selecting “VEH DIAG” from the
vehicle’s dash display (See Figure 1).
Note: Parking brake must be set.
3.
“Display Version” should show up on the
top of the display screen (See Figure 3).
Note: Make a note of Display Version shown
for later use during software download.
Component Logic Version Info
ULTRA LOW SULPHUR
DIESEL FUEL ONLY
E
PRESS
PRESS
F
Display Version: X.X (XX XX)
0303 Logic Version: X.X
0403 Status: Online
VEHICLE
LIGHTING
ACCESSORIES/OPTIONS
Display, Extra Options
SETTINGS
TO CHANGE PARAMETERS
TO CHANGE BRIGHTNESS
VOLTS
13.33
Forcing outputs only works on Active Driver Side
Active Side: < Left
BACK
Press OK to select
Figure 1, Dash Display
2.
From the dash display options, select
“VEHICLE” (See Figure 2).
Active Side ID
Figure 3, Display Version
VIN: *****************
Choose a sub-system:
VEHICLE
ESN: ******** (Diesel Only)
ENGINE
TRANSMISSION
ABS
Pre-Inspection Light Check
DISPLAY
Vehicle Parameters
Press OK to select
Figure 2, Dash Display Options
Page 4 of 21
Autocar, LLC
551 South Washington Street
Hagerstown, IN 47346
877-973-3486
SP 3-143-002
SERVICE PROGRAM
April, 2016
4.
On a laptop computer, log into the
Autocar Warranty System and click on
the “VIN Profile” (See Figure 4).
6.
Scroll down to “Recall/Service Program
Information” (See Figure 5).
Figure 5
7.
Select the “Maintenance” file
(See Figure 6).
Figure 6
8.
Select “Setup_Release.”
Figure 4
5.
Enter the last 6 digits of the VIN. Select
“Find It.” DO NOT press “Enter” on the
keyboard.
Autocar, LLC
551 South Washington Street
Hagerstown, IN 47346
877-973-3486
Page 5 of 21
SP 3-143-002
SERVICE PROGRAM
April, 2016
9.
Accept the prompt to download the IFM
software.
13. Select “Load User Configuration”
(See Figure 8).
10. Place Maintenance and Version file(s) on
a laptop computer.
11. Using a CANfox adaptor cable, connect
the 9 pin adaptor to the vehicle and the
USB connector to the USB port on the
laptop (See figure 7).
Note: If the truck is equipped with dual drive,
disconnect the display on the opposite
side while programming the first side.
USB CONNECTION
(To Laptop Computer)
9 PIN ADAPTOR
(To Vehicle)
Figure 7, CANfox Adaptor Cable
12. On the laptop computer, run the “IFM
Maintenance” program as set forth in
steps 13 - 20.
Figure 8
Page 6 of 21
Autocar, LLC
551 South Washington Street
Hagerstown, IN 47346
877-973-3486
SP 3-143-002
SERVICE PROGRAM
April, 2016
14. From the Load User Configuration
display, select the “Maintenance” XML
File (See Figure 9).
Figure 9
15. Select “Load” (See Figure 10).
16. Select the version file determined in step
3 (See Figure 11).
Figure 11
17. Unzip the .resx file. Select “All” then,
Figure 10
Autocar, LLC
551 South Washington Street
Hagerstown, IN 47346
877-973-3486
Page 7 of 21
SP 3-143-002
SERVICE PROGRAM
April, 2016
select “Load” (See Figure 12).
19. When prompted to restart the display,
select “OK” (See Figure 14).
Figure 14
20. Select “Close” (See Figure 15).
Figure 12
18. Select “YES” (See Figure 13).
Figure 13
Figure 15
Page 8 of 21
Autocar, LLC
551 South Washington Street
Hagerstown, IN 47346
877-973-3486
SP 3-143-002
SERVICE PROGRAM
April, 2016
21. Verify the new version is shown on the
appropriate screen on the vehicle’s dash
display (See steps 1 - 3).
22. If the vehicle is equipped with dual
drive, repeat steps 17 through 23 for the
opposite side.
Note: Be sure to leave the opposite side
disconnected until both sides are
programmed.
23. Reprogramming the dash display is
complete.
Autocar, LLC
551 South Washington Street
Hagerstown, IN 47346
877-973-3486
Page 9 of 21
SP 3-143-002
SERVICE PROGRAM
April, 2016
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TSB/Document ID: SP 3-143-002
Replacement Service Bulletin Number:
MFR Communication Date: 2016-04-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
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