SERVICE PROCEDURE
16503
APRIL 2016
SUBJECT:

SAFETY RECALL
Hood Latch Straps on certain CE C models built 24
November 2014 thru 20 January 2016

DEFECT DESCRIPTION
The hood latch straps used to latch the hood closed may become elongated and
not return to their original specified length which could result in the hood latch not
staying in the latched position when driving and may cause the hood to open
during vehicle braking conditions. The hood opening during braking conditions
when driving may obstruct the operator’s visibility resulting in an increased risk of
a vehicle crash.

MODELS INVOLVED
This safety recall involves certain CE C models built 24 November 2014 thru 20
January 2016.

ELIGIBILITY
This procedure applies ONLY to vehicles marked in the International® Service
PortalSM with Safety Recall 16503. Also complete any other open campaigns
listed on the Service Portal at this time.

PARTS INFORMATION
Part Number
8900270R91

Part Description
Bus Hood Latch Strap Kit

Quantity
1

8900270R91 contains the following parts:
Part Description
Strap, Hood Hinge
Speed Nut

Quantity
2
2

VEHICLE RECALL 16503
© 2016 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

1

SERVICE PROCEDURE
GOVERNMENT REGULATION: ENGINE FLUID (OIL, FUEL, AND COOLANT)
MAY BE A HAZARD TO HUMAN HEALTH AND THE ENVIRONMENT. HANDLE
ALL FLUID AND OTHER CONTAMINATED MATERIALS (SUCH AS FILTERS
AND RAGS) IN ACCORDANCE WITH APPLICABLE REGULATIONS.
RECYCLE OR DISPOSE OF ENGINE FLUIDS, FILTERS, AND OTHER
CONTAMINATED
MATERIALS
ACCORDING
TO
APPLICABLE
REGULATIONS.
WARNING! TO PREVENT PROPERTY DAMAGE, PERSONAL INJURY, AND /
OR DEATH, PARK VEHICLE ON HARD FLAT SURFACE, TURN THE ENGINE
OFF, SET THE PARKING BRAKE AND INSTALL WHEEL CHOCKS TO
PREVENT THE VEHICLE FROM MOVING IN BOTH DIRECTIONS.
WARNING! TO PREVENT PERSONAL INJURY AND / OR DEATH, ALWAYS
WEAR SAFE EYE PROTECTION WHEN PERFORMING VEHICLE
MAINTENANCE.
WARNING! TO PREVENT PROPERTY DAMAGE, PERSONAL INJURY, AND
/OR DEATH, ALLOW COMPONENTS IN ENGINE COMPARTMENT TO COOL
BEFORE SERVICING ENGINE OR VEHICLE.
WARNING! TO PREVENT PROPERTY DAMAGE, PERSONAL INJURY, AND /
OR DEATH, KEEP FLAMES OR SPARKS AWAY FROM VEHICLE AND DO
NOT SMOKE WHILE SERVICING THE VEHICLE’S BATTERIES. BATTERIES
EXPEL EXPLOSIVE GASES.

1. Park vehicle on flat surface.
2. Shift transmission to Park or Neutral and set parking brakes.
3. Install wheel chocks.
4. Unlatch hood.

VEHICLE RECALL 16503
© 2016 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

2

Figure 1. Hood Latch Strap Retainer
Housing
1. Bolt (3)
2. Retainer housing

Figure 2. Retainer Housing Fasteners
1. Nut and washer (3)

NOTE: Driver-side depicted in graphics, passenger-side considered typical.
5. Raise hood to allow access to three nut and washer assemblies (Figure 2,
Item 1) securing hood latch strap retainer housing (Figure 1, Item 2).

VEHICLE RECALL 16503
© 2016 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

3

NOTE: Save fasteners and housing for reuse.
6. Remove three bolts (Figure 1, Item 1), along with nut and washer
assemblies securing retainer housing. Pull out retainer housing and
disengage hood strap at retainer housing.

Figure 3. Hood Strap Speed Nut
1. Speed nut

7. Remove speed nut (Figure 3, Item 1) securing pin from latch handle.
Discard speed nut.
NOTE: Save pin and latch handle for reuse.
8. Remove pin and latch handle from strap. Discard strap.
NOTE: When installing strap into retainer housing, make sure latch handle
is facing correct side.
9. Using kit-supplied strap and speed nut, align and position latch handle
onto strap. Insert previously removed pin through latch handle and strap.
Install kit-supplied speed nut onto pin.
10. Position opposite end of kit-supplied strap into retainer housing.
11. Position hood latch strap retainer into place; install previously removed
bolts, nut and washer assemblies. Using torque wrench, tighten to 27 44 lb-in (3 - 5 N·m).

VEHICLE RECALL 16503
© 2016 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

4

12. Repeat Steps 5 through 11 on passenger side.
13. Close and latch hood.
14. Remove wheel chocks.

END OF SERVICE PROCEDURE

LABOR INFORMATION
Operation Number

A40-16503-1

Description

Replace Hood Latch Strap; Both Sides

Time

0.4 hr

CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface
next to the vehicle identification number (VIN) plate.

ADMINISTRATIVE / DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Warranty claim expense is to be charged to Warranty. Claims are to be
submitted in the normal manner, making reference to Safety Recall 16503.
It is important that the coding be completed properly to assist in processing the
warranty claim. Complete instructions will be found in the Warranty Policy
Manual, Section 7.1.8.
As with all claim submissions, items acquired locally must be submitted in the
“Other Charges” tab. The cost of any bulk items (such as a bag of cable tie
straps, roll of wire, a barrel of oil, or a tube of silicone) should be prorated for the
cost of the individual pieces / amount used during each repair.

VEHICLE RECALL 16503
© 2016 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

5

UNITED STATES AND POSSESSIONS
The National Traffic and Motor Vehicle Safety Act, as amended, provides that
each vehicle that is subject to a vehicle recall campaign must be adequately
repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after a tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not
adequately repaired within 60 days, the owner may be entitled to replacement
with an identical or reasonable equivalent vehicle at no charge, or to a refund of
the purchase price less a reasonable allowance for depreciation.
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
VEHICLE RECALL 16503
© 2016 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

6

may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
EXPORT
Export Distributors should proceed immediately to make necessary correction to
units in inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making
reference to this recall number.
Export Distributors are expected to provide full cooperation and follow-up with
respect to this important subject matter. If you have any questions or need
further assistance, please contact the Regional Service Manager at your regional
office.

NAVISTAR, INC.
VEHICLE RECALL 16503
© 2016 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

7