GM Bulletin No.: 12265
Date: February 2013

Service Bulletin

SERVICE UPDATE
SUBJECT:

Service Update for Customer Vehicles
Automatic Radio Volume Increase and/or Radio Control Assembly Buttons
Not Operating as Designed
Expires with Base Warranty

MODELS:

2013 Cadillac ATS, SRX, XTS

This service update includes customer vehicles that return to the dealership for any
reason. This bulletin will expire at the end of the involved vehicle's New Vehicle Limited
Warranty period.
PURPOSE
This bulletin provides a service procedure to replace the radio control assembly on certain 2013
model year Cadillac ATS, SRX, and XTS vehicles. Customers may comment that the radio
volume increases to maximum level without input and the radio cannot be turned off. This
condition may or may not occur on subsequent ignition cycles. Customers may also comment
that the heated and/or ventilated seat operation may turn on without input, and/or the outside
buttons on the radio control assembly may not work.
This service procedure should be completed as soon as possible on customer vehicles
that return to the dealer for any type of service during the New Vehicle Limited Warranty
coverage period.
VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System –
Investigate Vehicle History Application. Dealership technicians should always check this site to
confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
important to routinely use this tool to verify eligibility because not all similar vehicles may be
involved regardless of description or option content.
Customer vehicles that return for service, for any reason, and are still covered under the
vehicle's base warranty should also be checked for vehicle eligibility.

Copyright 2013 General Motors. All Rights Reserved.

Page 2

February 2013

Bulletin No.: 12265

PART INFORMATION
US/CN: Radio control assemblies required to complete this service update are to be obtained
from your local GM Authorized Electronic Service Center. Do not order parts from General
Motors Customer Care and Aftersales (GMCC&A).
Export: Radio control assemblies required to complete this service update are to be obtained
using normal ordering procedures.
SERVICE PROCEDURE
1. Remove the radio control assembly. Refer to Radio Control Assembly Replacement in SI.
2. Install a new radio control assembly. Refer to Radio Control Assembly Replacement in SI.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2757

V2758

Description
Radio Control Assembly Replacement (not for use with mobile
unit)
- ATS
- SRX, XTS
Radio Control Assembly Replacement by Mobile Unit (for
Canada use only)

*

The labor time shown includes 0.2 hours ESC administrative allowance.

**

Submit the $25.00 ESC net item in administrative allowance field.

Labor
Time

Net
Item
$25.00**

0.6*
1.1*
0.2***

*** In the event that a mobile service is provided at the dealership, the R&R labour time and the
$25.00 net amount are NOT to be claimed; however, the 0.2 hr administrative allowance is
claimed once per warranty repair/exchange.
DEALER PROGRAM RESPONSIBILITY
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your
facility for service in the future, and the vehicle is still covered under the New Vehicle Limited
Warranty, you must take the steps necessary to be sure the service update correction has been
made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

GM CUSTOMER CARE AND AFTERSALES
DCS2913
URGENT - DISTRIBUTE IMMEDIATELY
Date:

February 22, 2013

Subject:

12265 – Service Update Bulletin
Automatic Radio Volume Increase and/or Radio Control Assembly
Buttons Not Operating as Designed

Models:

2013 Cadillac ATS, SRX, XTS

To:

All Cadillac Dealers

Attention: General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New Vehicle Sales Manager,
and Warranty Administrator
General Motors is announcing Service Update Bulletin 12265 today. The total
number of U.S. vehicles involved is approximately 15,000. Please see the
attached bulletin for details.
Global Warranty Management (GWM)
The “Investigate Vehicle History” (IVH) screen will be updated February 26,
2013. A list of involved vehicles is attached to this message.
Service Update Bulletin (SUB) Information Link
The SUB Information Link in GlobalConnect will be updated in the near future.
END OF MESSAGE
GM CUSTOMER CARE AND AFTERSALES