NHTSA ID Number: 10111291
Manufacturer Communication Number: T-SB-0039-15
TSB/Document Date: 2017-08-14
Summary
TSB: Certain 2003 - 2011 model year Toyota
vehicles may exhibit a condition where the instrument panel pad (dashboard) becomes cracked and/or has a shiny/degraded appearance. The pad surface may also become sticky or adherent. Follow the procedure in this bulletin to address this condition.
T-SB-0039-15
June 24, 2015
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Service
Category
Vehicle Interior
Section
Interior Panels/Trim
Market
USA
Applicability
YEAR(S)
MODEL(S)
ADDITIONAL INFORMATION
2003 – 2005
4Runner
2005 – 2010
Avalon
2007 – 2011
Camry, Camry HV
2004 – 2010
Sienna
2004 – 2008
Solara
Introduction
Certain 2003 – 2011 model year Toyota vehicles may exhibit a condition where the instrument panel
pad (dashboard) becomes cracked and/or has a shiny/degraded appearance. The pad surface may
also become sticky or adherent. Follow the procedure in this bulletin to address this condition.
Production Change Information
This bulletin applies to the following vehicles:
4Runner:
2003 – 2005 model year Tahara and Hino built 4Runner vehicles produced WITHIN the VIN ranges
shown below.
VIN RANGE
MODEL
PLANT
ENGINE
1GR-FE
4Runner
Tahara
2UZ-FE
4Runner
(Limited
Grade)
1GR-FE
Tahara
2UZ-FE
DRIVETRAIN
STARTING VIN
ENDING VIN
2WD
JTEZU14R#30001006
JTEZU14R#50063954
4WD
JTEBU14R#30001011
JTEBU14R#50078573
2WD
JTEZT14R#30001011
JTEZT14R#50024360
4WD
JTEBT14R#30001860
JTEBT14R#50057703
2WD
JTEZU17R#30001010
JTEZU17R#50063943
4WD
JTEBU17R#30001012
JTEBU17R#50078555
2WD
JTEZT17R#30001104
JTEZT17R#50024354
4WD
JTEBT17R#30001590
JTEBT17R#50057702
© 2015 Toyota Motor Sales, USA
Page 1 of 11
June 24, 2015
T-SB-0039-15
Page 2 of 11
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Production Change Information (Continued)
VIN RANGE
MODEL
PLANT
ENGINE
1GR-FE
4Runner
2UZ-FE
Hino
1GR-FE
4Runner
(Limited
Grade)
2UZ-FE
DRIVETRAIN
STARTING VIN
ENDING VIN
2WD
JTEZU14R#38000001
JTEZU14R#58041023
4WD
JTEBU14R#38000011
JTEBU14R#58052039
2WD
JTEZT14R#38000002
JTEZT14R#58008272
4WD
JTEBT14R#38000002
JTEBT14R#58028797
2WD
JTEZU17R#38000003
JTEZU17R#58041004
4WD
JTEBU17R#38000015
JTEBU17R#58052032
2WD
JTEZT17R#38000001
JTEZT17R#58008271
4WD
JTEBT17R#38000001
JTEBT17R#58028795
Avalon:
2005 – 2010 model year TMMK built Avalon vehicles produced WITHIN the VIN ranges shown below.
VIN RANGE
MODEL
Avalon
PLANT
ENGINE
TMMK
2GR-FE
DRIVETRAIN
2WD
STARTING VIN
ENDING VIN
4T1BK36B#5U001102
4T1BK3DB#AU370064
Camry/Camry HV:
• 2007 – 2011 model year TMMK (WMI=4T1) and SIA (WMI=4T4) built Camry and Camry HV
vehicles produced WITHIN the VIN ranges shown below.
• 2007 – 2009 model year Tsutsumi (WMI=JTN) built Camry and Camry HV vehicles produced
WITHIN the VIN ranges shown below.
VIN RANGE
MODEL
PLANT
ENGINE
Line 1
Camry
TMMK
Line 2
SIA
Camry
Tsutsumi
STARTING VIN
ENDING VIN
2AR-FE
2AZ-FE
4T1BE46K#7U001025
4T1BF3EK#AU117339
2GR-FE
4T1BK46K#7U001023
4T1BK3EK#BU111301
2AR-FE
2AZ-FE
4T1BE46K#7U500024
4T1BF3EK#BU581263
2GR-FE
4T1BK46K#7U500028
4T1BK3EK#BU609476
2AR-FE
2AZ-FE
4T4BE46K#7R001003
4T4BF3EK#BR086082
JTNBE46K#73000063
JTNBE46K#93194277
2GR-FE
JTNBK46K#73000025
JTNBK46K#93046078
© 2015 Toyota Motor Sales, USA
June 24, 2015
T-SB-0039-15
Page 3 of 11
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Production Change Information (Continued)
VIN RANGE
MODEL
Camry HV
PLANT
TMMK
ENGINE
Line 2
Tsutsumi
2AZ-FXE
STARTING VIN
ENDING VIN
4T1BB46K#7U001012
4T1BB3EK#AU126215
JTNBB46K#73000151
JTNBB46K#93053539
Sienna:
2004 – 2010 model year TMMI built Sienna vehicles produced WITHIN the VIN ranges shown below.
VIN RANGE
MODEL
PLANT
ENGINE
Sienna
Sienna
XLE Grade,
Limited
Grade
TMMI
2GR-FE
3MZ-FE
DRIVETRAIN
STARTING VIN
ENDING VIN
2WD
5TDZA23C#4S000038
5TDKK4CC#AS343710
4WD
5TDBA23C#4S000020
5TDJK4CC#AS034149
2WD
5TDZA22C#4S000020
5TDYK4CC#AS343708
4WD
5TDBA22C#4S000023
5TDDK4CC#AS034176
Solara:
2004 – 2008 model year TMMK built Solara vehicles produced WITHIN the VIN ranges
shown below.
VIN RANGE
MODEL
PLANT
ENGINE
DRIVETRAIN
2AZ-FE
Solara
TMMK
2WD
3MZ-FE
Solara
Convertible
STARTING VIN
ENDING VIN
4T1CE30P#4U757690
4T1CE30P#8U767095
4T1CE38P#4U756303
4T1CE38P#6U752629
4T1CA30P#4U001048
4T1CA30P#8U160421
4T1CA38P#4U001041
4T1CA38P#6U105865
4T1FA38P#4U007453
4T1FA38P#8U161258
© 2015 Toyota Motor Sales, USA
June 24, 2015
T-SB-0039-15
Page 4 of 11
Instrument Panel (Dashboard) Sticky/Melting/Cracked
Warranty Information
OP CODE
DESCRIPTION
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TSB/Document ID: T-SB-0039-15
Replacement Service Bulletin Number:
MFR Communication Date: 2015-06-24
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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