S-SB-0004-15

April 21, 2015

Abnormal BeSpoke/Navigation Operation for Display
Audio
Service
Category

Audio/Visual/Telematics

Section

Audio/Video

Market

USA

Applicability
YEAR(S)

MODEL(S)

2013 – 2015

FR-S, iQ, tC, xB

2013 – 2014

xD

ADDITIONAL INFORMATION

Introduction

Some 2013 – 2015 model year Scion vehicles equipped with BeSpoke® Premium Audio featuring
Aha™ (version less than 14.1.0) may exhibit one or more of the following conditions:
• When using the navigation route guidance the arrival time at the destination is incorrect. The
GPS indicated arrival time is off by one hour (issue connected to Daylight Savings Time.)
• Phonebook entries could not be found on the head unit phonebook list due to an issue with
upper case and lower case text entry.
• Podcasts cannot be played back on Apple® devices loaded with or upgraded to iOS 8, when in
iPod® audio mode (“Loading...” displayed on screen).
BeSpoke® Premium Audio featuring Aha™ System Update 14.1.0 fixes the conditions listed above
as follows:
• Improvement in arrival time performance when GPS data is used for Daylight Savings Time
calculation. The time calculation will take into consideration if a Daylight Savings Time change
has occurred.
• Phonebook sorting logic has been improved to better account for lower and upper case letters.
The improvement will provide better access to entries with mixed upper and lower case text.
• Apple® device compatibility has been improved when iOS 8 is loaded. The improvement allows
Podcast playback in iPod® mode.

© 2015 Toyota Motor Sales, USA

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Abnormal BeSpoke/Navigation Operation for Display Audio

Warranty Information
DESCRIPTION

TIME

OFP

T1

T2

BeSpoke /Navigation Software Update

0.3

PT296-47120-AA

99

99

OP CODE

EL1502

®

APPLICABLE WARRANTY
• This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in
this bulletin.

Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)

PART NUMBER

QTY

APPLICABLE FILE ON THE USB DRIVE

USB Drive Firmware Update Harman Becker*

03034-HBEKR-15A

1

03034-HBEKR-15A.zip

* Essential SST.

MULTIMEDIA SOFTWARE FILE DOWNLOAD
The Multimedia software update file may also be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the “zip” folder and saved directly to a commonly-available blank USB flash drive.
For USB flash drive requirements and download instructions:
Refer to the Technical Information System (TIS): Diagnostics – Calibrations –
Reference Documents – “Multimedia Software Download Instructions”

NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.

© 2015 Toyota Motor Sales, USA

April 21, 2015

S-SB-0004-15

Abnormal BeSpoke/Navigation Operation for Display Audio

Repair Procedure

1. Confirm that one or more of the conditions listed in the Introduction are present.
2. Check the software version.
A. Press the Setup button.

Figure 1.

B. In the Setup menu, select General.

Figure 2.

C. In the General Settings menu, scroll down and
select System Information.

Figure 3.

© 2015 Toyota Motor Sales, USA

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Repair Procedure (Continued)

D. In the System Information menu the Software
Version information is displayed (e.g., 13.2.0).

Figure 4.

E. Is the software version lower than 14.1.0?
• YES — Go to step 3.
• NO — (Version 14.1.0 is present) This bulletin does NOT apply. Continue diagnosis
using the applicable Repair Manual.
3. Start the vehicle.
4. Turn on the radio.
5. Press the Apps button (the system will switch to the Apps main page).
6. Install the USB Drive SST into the vehicle’s USB slot (there will be a short pause while the
software version is read).
7. An “Update software from X.X.X to 14.1.0?”
message will be displayed. Select Yes.

Figure 5.

© 2015 Toyota Motor Sales, USA

.

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Abnormal BeSpoke/Navigation Operation for Display Audio

Repair Procedure (Continued)

8. A “Please do not interrupt the software update
once it has started. The engine must be
running during software update.” message will
be displayed. Select Confirm (the engine must be
running during software update).

Figure 6.

.

9. The software update will begin and the screen will
show a “Package X of 8” message, and continue
through 8 of 8. It will take approximately 5 minutes
for the update to complete.

Figure 7.

.

Figure 8.

.

10. When finished, a “Software update complete”
message is displayed.

11. Remove the USB Drive SST.
12. Turn the vehicle OFF then restart it.

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Abnormal BeSpoke/Navigation Operation for Display Audio

Repair Procedure (Continued)

13. Confirm the software version was updated
by performing the Software Version
Check Procedure.

Figure 10.

.

14. Pair the dealership troubleshooting phone to perform general operation checks and confirm that
the condition(s) has been corrected.
15. Delete the dealership troubleshooting phone from the paired devices list.

© 2015 Toyota Motor Sales, USA