NHTSA ID Number: 10111182
Manufacturer Communication Number: T-SB-0027-15
TSB/Document Date: 2017-08-14
Summary
TSB: Some 2014 - 2015 model year Highlander vehicles may exhibit a condition in which the power back door starts to open or close normally, then intermittently stops and beeps twice. In most cases no current DTC is present, but DTC B2226 or B2227 (PBD Unit Pulse Sensor LH/RH Circuit) may be in history. Follow the Repair Procedure in this bulletin to address this condition.
May 20, 2015
T-SB-0027-15
Power Back Door Stops During Operation
Service
Category
Vehicle Exterior
Section
Door/Hatch
Market
USA
Applicability
YEAR(S)
MODEL(S)
ADDITIONAL INFORMATION
2014 – 2015
Highlander, Highlander
HV
Plant Code(s): S
VDS(s): BKRFH, DCRFH, DKRFH, JKRFH,
KKRFH, YKRFH, ZKRFH
WMI(s): 5TD
Introduction
Some 2014 – 2015 model year Highlander vehicles may exhibit a condition in which the power back
door starts to open or close normally, then intermittently stops and beeps twice. In most cases no
current DTC is present, but DTC B2226 or B2227 (PBD Unit Pulse Sensor LH/RH Circuit) may be in
history. Follow the Repair Procedure in this bulletin to address this condition.
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL
PLANT
DRIVETRAIN
PRODUCTION CHANGE EFFECTIVE VIN
5TDYKRFH#FS071249
2WD
Highlander
5TDKKRFH#FS071249
5TDZKRFH#FS071249
TMMI
5TDDKRFH#FS137246
4WD
Highlander HV
5TDJKRFH#FS137246
5TDBKRFH#FS137246
5TDDCRFH#FS010095
© 2015 Toyota
Motor Sales, USA
Page 1 of 4
May 20, 2015
T-SB-0027-15
Page 2 of 4
Power Back Door Stops During Operation
Warranty Information
OP CODE
DESCRIPTION
R & R Unit Assy Set, Power Back Door,
RH & LH
BD1508
TIME
OFP
T1
T2
0.6
68910-09020
68910-09021
68910-09030
68910-09031
68920-09020
68920-09021
68920-09030
68920-09031
9A
14
APPLICABLE WARRANTY
• This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Parts Information
PART NUMBER
PART NAME
PREVIOUS
NEW
68910-09020
68910-09021
68910-09030
68910-09031
68920-09020
68920-09021
68920-09030
68920-09031
Unit Assy Set, Power Back Door, RH
Unit Assy Set, Power Back Door, LH
NOTE
There is NO part number change specific to this countermeasure.
Repair Procedure
1. Set the power back door opening adjustment to position 5 (maximum opening position).
Refer to the Technical Information System (TIS), applicable model and model year
Repair Manual:
• 2014 Highlander / Highlander HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System:
Customize Parameters”
• 2015 Highlander / Highlander HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System:
Customize Parameters”
© 2015 Toyota Motor Sales, USA
QTY
1
1
1
1
May 20, 2015
T-SB-0027-15
Page 3 of 4
Power Back Door Stops During Operation
Repair Procedure (Continued)
2. Operate the power back door, and confirm the following conditions are met:
• The power back door starts to open or close, then stops before fully opening or closing.
• Two short beeps are heard when the door stops.
NOTE
The two short beeps heard when the condition occurs match the sound heard when
jam protection is activated.
• The back door can be opened and closed manually.
Are the conditions mentioned above met?
• YES — Continue to step 3.
• NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual.
3. Remove and replace the LH and RH power back door actuators (Unit Assy Set, Power Back
Door) with the NEW parts.
Refer to TIS, applicable model and model year Repair Manual:
Removal Procedure:
• 2014 Highlander / Highlander HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door Drive Unit: Removal”
• 2015 Highlander / Highlander HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door Drive Unit: Removal”
Installation Procedure:
• 2014 Highlander / Highlander HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door Drive Unit: Installation”
• 2015 Highlander / Highlander HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door Drive Unit: Installation”
4. Perform the power back door initialization procedure.
Refer to TIS, applicable model and model year Repair Manual:
• 2014 Highlander / Highlander HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System: Initialization”
• 2015 Highlander / Highlander HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System: Initialization”
© 2015 Toyota Motor Sales, USA
May 20, 2015
T-SB-0027-15
Page 4 of 4
Power Back Door Stops During Operation
Repair Procedure (Continued)
5. Confirm normal operation of the power back door.
Refer to TIS, applicable model and model year Repair Manual:
• 2014 Highlander / Highlander HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System: Operation Check”
• 2015 Highlander / Highlander HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System: Operation Check”
© 2015 Toyota Motor Sales, USA
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TSB/Document ID: T-SB-0027-15
Replacement Service Bulletin Number:
MFR Communication Date: 2015-05-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY:DOOR
MFR Component System:
MFR Component Subsystem:
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