T-SB-0023-15

May 12, 2015

Torque Converter Flex Lock-up Shudder
Service
Category

Drivetrain

Section

Automatic Transmission/Transaxle

Market

USA

Applicability
YEAR(S)

MODEL(S)

ADDITIONAL INFORMATION

2013 – 2014

RAV4

Drive Type(s): 4WD, 2WD
VDS(s): BF4EV, BFREV, DF4EV, DFREV, RF4EV,
RFREV, WF4EV, WFREV, YF4EV, YFREV,
ZF4EV, ZFREV

Introduction

Some 2013 – 2014 model year RAV4 vehicles may exhibit a brief shudder intermittently while
driving under light loads between approximately 25 and 50 mph. The torque converter and Engine
Control Module/ECM (SAE term: Powertrain Control Module/PCM) logic have been modified to
reduce the possibility of this condition occurring. Please follow the Repair Procedure below to
address this condition.
Warranty Information
OP CODE

DESCRIPTION

TC1502

R & R Torque Converter Clutch and
Reprogram ECM (PCM) Engine

TC1503

DRIVETRAIN

TIME

OFP

T1

T2

2WD

6.7

AWD

7.3

32000-73011
32000-06050

9B

50

APPLICABLE WARRANTY
• This repair is covered under the Toyota Powertrain Warranty. This warranty is in effect for
60 months or 60,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in
this bulletin.

© 2015 Toyota Motor Sales, USA

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May 12, 2015

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Torque Converter Flex Lock-up Shudder

Parts Information
PART NUMBER
PLANT

DRIVETRAIN

PART NAME

QTY

PREVIOUS

NEW

2WD

89661-0R070
89661-0R380
89661-0R381

89661-0R382

–

AWD

89661-0R080
89661-0R390
89661-0R391

89661-0R392

–

2WD

89661-42K50
89661-42U30
89661-42U31

89661-42U32

–

AWD

89661-42K60
89661-42U40
89661-42U41

89661-42U42

–

TMMC

Shokki

Computer, Engine Control
(ECM/PCM)

PART NUMBER
PART NAME

QTY

Converter Assy Kit, Torque

1

00289-ATFWS

ATF WS

5.4 U.S. qts.
(5.1 liters)

90521-78004 (2WD)
90521-75002 (AWD)

Ring, Hole Snap (for Drive Shaft Bearing Bracket)

2

90119-10461

Bolt (for Drive Shaft Bearing Bracket Setting No. 1)

2

90080-17238

Nut (for Front Axle Shaft)

2

90468-14016

Clip

1

17451-0D150

Gasket, Exhaust Pipe, No. 1

1

90917-A6002
(TMMC Vehicles Only)

Gasket, Exhaust Pipe

1

90917-06078
(Shokki Vehicles Only)

Gasket, Exhaust Pipe, No. 2

1

00451-00001-LBL

Authorized Modification Labels

1

PREVIOUS

NEW

32000-73011
32000-06050

04004-48106

NOTE
• The ECM (PCM) should NOT be replaced as part of the Repair Procedure.
• Authorized Modification Labels may be ordered in packages of 25 from the Materials
Distribution Center (MDC) through Dealer Daily – Dealer Support Materials Orders.

© 2015 Toyota Motor Sales, USA

May 12, 2015

T-SB-0023-15

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Torque Converter Flex Lock-up Shudder

Required Tools & Equipment
REQUIRED EQUIPMENT

Techstream 2.0*
Techstream Lite

SUPPLIER

PART NUMBER

QTY

TS2UNIT

ADE

1

TSLITEPDLR01

NOTE
• Only ONE of the Techstream units listed above is required.
• Software version 10.00.029 or later is required.
• Additional Techstream units may be ordered by calling Approved Dealer
Equipment (ADE) at 1-800-368-6787.
• The Diagnostic Tester is NOT recommended for flash reprogramming.
Please use Techstream or an approved J2534 interface to perform flash
reprogramming updates. Visit techinfo.toyota.com for more information
regarding J2534 reprogramming.

SPECIAL SERVICE TOOLS (SST)

PART NUMBER

QTY

GR8 Battery Diagnostic Station*

00002-MCGR8

1

Transmission Fill System*

00002-11100-02

1

Crankshaft Pulley Holding Tool*

09213-54015-01

1

Companion Flange Holding Tool*

09330-00021

1

Engine Support Bar*

00002-ESUPPT-01

1

REQUIRED PARTS FOR ENGINE SUPPORT BAR**

PART NUMBER

QTY

No. 1 Engine Hanger

12281-36020

1

No. 2 Engine Hanger

12282-36021

1

Bolt

91552-81025
91552-81040

1

NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.

* Essential SST.
** These items are to be used with the Engine Support Bar (SST P/N 00002-ESUPPT-01), and must be ordered
through NAPO.

© 2015 Toyota Motor Sales, USA

May 12, 2015

T-SB-0023-15

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Torque Converter Flex Lock-up Shudder

Required Tools & Equipment (Continued)
REQUIRED MATERIAL

QUANTITY

Toyota Genuine Adhesive 1324, Three Bond 1324, or Equivalent

As Needed

Toyota Genuine Differential Gear Oil LT API GL-5, SAE 75W-85 (AWD only)

0.43 – 0.52 qts.
(0.40 – 0.50 liters,
0.36 – 0.44 Imp. qts)

Calibration Information
CALIBRATION ID
MODEL

DRIVETRAIN

ENGINE
PREVIOUS

NEW

Main

342B5000
342N5000
342N5100

342N5200 / 54204200

Sub

54204000
54204100

Main

342G3000
342N6000
342N6100

2WD
RAV4
AWD
Sub

342N6200 / 54205200

54205000
54205100

Repair Procedure

1. With the vehicle at operating temperature, confirm the condition described in the Introduction.
Is there a brief shudder intermittently present while driving under a light load between
25 – 50 mph? Typically, the condition will be most noticeable prior to an upshift.
• YES — Continue to step 2.
• NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual.
NOTICE
Be sure to follow the procedure below in the order provided to prevent contamination of
previously cleaned parts.

2. Drain the ATF from the transaxle by removing the drain plug.
Refer to the Technical Information System (TIS), applicable model and model year
Repair Manual:
• 2013 – 2014 RAV4:
Drivetrain – Automatic Transmission/Transaxle – “U760E / U760F Automatic
Transmission/Transaxle: Automatic Transaxle Fluid: Replacement”

© 2015 Toyota Motor Sales, USA

May 12, 2015

T-SB-0023-15

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Torque Converter Flex Lock-up Shudder

Repair Procedure (Continued)

3. Remove and replace the torque converter.
Refer to TIS, applicable model and model year Repair Manual:
• 2013 – 2014 RAV4:
Drivetrain – Automatic Transmission/Transaxle – “U760E / U760F Automatic
Transmission/Transaxle: Automatic Transaxle Assembly: Removal”
4. With the transaxle installed in the vehicle, remove the transaxle oil pan.
Refer to TIS, applicable model and model year Repair Manual:
• 2013 – 2014 RAV4:
Drivetrain – Automatic Transmission/Transaxle – “U760E / U760F Automatic
Transmission/Transaxle: Valve Body Assembly: Removal”
5. Remove and discard the 2 oil pan magnets and clean the inside of the oil pan by wiping it
off with a clean cloth only.
NOTICE
Do NOT use any chemical cleaners to clean the inside of the oil pan.

6. Install 4 NEW magnets in the locations shown in
Figure 1.

Figure 1. Magnet Installation Locations.

7. Reinstall the oil pan using a NEW oil pan gasket.
Refer to TIS, applicable model and model year Repair Manual:
• 2013 – 2014 RAV4:
Drivetrain – Automatic Transmission/Transaxle – “U760E / U760F Automatic
Transmission/Transaxle: Valve Body Assembly: Installation”

© 2015 Toyota Motor Sales, USA

May 12, 2015

T-SB-0023-15

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Torque Converter Flex Lock-up Shudder

Repair Procedure (Continued)

8. Reinstall the drain plug using a NEW drain plug gasket and refill the transaxle with ATF.
Refer to TIS, applicable model and model year Repair Manual:
• 2013 – 2014 RAV4:
Drivetrain – Automatic Transmission/Transaxle – “U760E / U760F Automatic
Transmission/Transaxle: Automatic Transaxle Fluid: Replacement”
9. Check for the Authorized Modifications Label affixed to the vehicle in the location shown in
Figure 2 below. Confirm if the ECM (PCM) calibration has been updated. If the calibration ID
listed is NOT the latest ECM (PCM) calibration — go to step 10. If the calibration ID is the
latest, go to step 12.
Figure 2. Location of Authorized Modifications Label on 2013 – 2014 RAV4

1

Replacement ECM (PCM) Part Number
(i.e., 89661-0R382)

2

New Calibration ID(s) (i.e., 342N5200 / 54204200 )

3

Dealer Code

4

Date Completed

5

This SB Number

© 2015 Toyota Motor Sales, USA

May 12, 2015

T-SB-0023-15

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Torque Converter Flex Lock-up Shudder

Repair Procedure (Continued)

10. Flash reprogram the ECM (PCM).
NOTE
• The GR8 Battery Diagnostic Station MUST be used in Power Supply Mode to maintain
battery voltage at 13.5 volts while flash reprogramming the vehicle.
• For details on how to use the GR8 Battery Diagnostic Station, refer to the
GR8 Instruction Manual located on the Technical Information System (TIS),
Diagnostics – Tools & Equipment – Battery Diagnostics.

Follow the procedures outlined in Service Bulletin No. T-SB-0012-13, “Techstream ECU Flash
Reprogramming Procedure,” and flash the ECM (PCM) with the NEW calibration file update.
11. Install the Authorized Modifications Label.
A. Using a permanent marker, enter the following information on the label:
• ECM part number [Refer to the Parts Information section for the NEW PART NUMBER]
• Calibration ID(s) [Refer to the Calibration Information section for the NEW
CALIBRATION ID]
• Dealer Code
• Repair Date
• Change Authority [This bulletin number]
B. Affix the Authorized Modifications Label to the vehicle at the location shown in Figure 2.
The Authorized Modifications Label is available through the MDC, P/N 00451-00001-LBL.
12. Perform the Techstream ECT Reset Memory Utility and test drive to confirm the repair.

© 2015 Toyota Motor Sales, USA