Tech Times
The Professional Publication for Kia Dealership Technicians & Service Staff

Volume 17, Issue 1

2014

Inside this Issue:
Page
1
3
4

Understanding Actuation Tests
Congratulations on a Spectacular 2013 Training
Effort
Introduction to the K900 Inspection and Delivery
Folder and Envelope

9

Auto Hold Inoperative

10

Immobilizer versus Smart Key

11

Making Sense of Switch and Output Control
Circuits

13

Phonebook Contacts Fail To Download

4

KGIS/GDS Information Feedback Update

5

Crossword Puzzle

14

OCV Damage When Installing Engine Cover

6

Who are these GREAT Kia Master Technicians
Going to National Cup?

14

Crossword Puzzle Solution

9

Intelligent Battery Sensor

Understanding Actuation Tests
During the Actuation Test, the Control
Module is asked to request a function.
The request is sent from the control
module to the device or switch. When
the GDS displays “Success” it means that
the control unit successfully requested
the function. “Success” does not mean
the request made it to the device or that
the device performed the request. The
technician should check for functionality
of the device or check for the signal to it.
Some Actuation Tests are easy, look for
lights or listen for a relay to click. Other
tests are not that easy and the technician
may have to check current data or voltage
on a circuit.
When the Actuation Test fails, it means the
Control Unit could not send the request.
Before condemning the Control Unit or
communication with the GDS, check
that the Conditions have been met. For
example, if the engine is running when it
should be off, the test will fail.

Tech Line FAQs
Model/Year

Question

Answer

All Models

When starting a new case, how
long should I wait before calling in
for assistance?

Please allow the Techline Representative 20 minutes to
respond to your case prior to calling in even if the customer
is waiting. All Techline cases are answered in the order they
are received.

All Models

How do I attach documents or
pictures to a case?

You can add attachments by clicking on the "Attachment" button
between the middle to the top of page on the right hand side.
Once you add an attachment or pictures, please add notes in
the case to notify us the attachments have been added.

2011 and
newer

Technicians frequently ask how
they can tell if the A/C compressor
has an electrically controlled
swash plate unit controlled by an
ECV solenoid.

The Electrical Controlled Swash Plate style A/C compressor
will have two wires instead of one.

2011
Sorento

Why does the tail gate not lock on a
Even though the factory remotes are not being used the
2011 Sorento after IPM replacement
IPM needs to see a remote programmed. If you program the
when the vehicle is equipped with
factory remotes to the IPM the lift gate should lock.
Remote Start?

Latest Technical Service Bulletins, Service Actions and Campaigns
CHA 041

Front Strut and Dust Cover Replacement

SC 102

Rear Lower Control Arm and Suspension Cross Member Application of Preventative
Anti-Corrosion Material

SC 100

Front Lower Control Arm Inspection, Replacement or Application of Preventative
Anti-Corrosion Material

ELE 058

BCM Update - IPM Logic Improvement (2014 Soul)

ELE 057

BCM Update - IPM Logic Improvement (2014 Sorento)

SC 103

2014MY Sportage Incorrect Certification label - FMVSS 110

ELE 053

UVO Upgrade - Sorento (XM) and Forte (YD)

ENG 140r1

3.5L MPI - Cold Engine Start-up Chatter

CAUTION
VEHICLE SERVICING
PERFORMED BY UNTRAINED
PERSONS COULD RESULT IN
DAMAGE TO THE VEHICLE.

WARNING
• Vehicle servicing performed by untrained persons could result in injury to those persons or to others.
• Always take proper and necessary safety precautions when performing any type of service on a vehicle.
• The Kia technician newsletter (Tech Times) is intended for use by professional Kia automotive technicians
only. It is written to inform technicians of conditions that may occur on some vehicles. Trained Kia
technicians have the equipment, tools, safety instructions, publications and expertise to perform the job
correctly.

* NOTICE

The topics covered in this newsletter are designed to assist you with the diagnosis and repair of specific vehicle conditions. Just because a condition is described
in this newsletter, do not assume that it applies to your vehicle, or that your vehicle will have that condition. In all cases, the procedures in the applicable Service
Manual and/or Electrical Troubleshooting Manual or on KGIS should be performed first.
Copyright © 2014 Kia Motors America, Inc. All rights reserved. No part of this publication may be reproduced, stored electronically, or transmitted in any form or by
any means without prior written approval from Kia Motors America, Inc. ("KMA"). KMA reserves the right to make any changes in the descriptions, specifications, or
procedures at any time.
2 • TECH TIMES - Volume 17, Issue 1 - 2014

© Kia Motors America, Inc.

Congratulations on a Spectacular 2013 Training Effort!
Published by Kia Motors
America, Inc. and produced
by Kia University.
All rights reserved.
Director, Kia University
David Wobst
Tech Times Editor
Lewis Thompson
Production Coordinator
Carlos Sicairos
Tech Times Contributors
Barry Nelson
Brian Lockhart
Joe Alt
Tony Cartagena
Shari Brady
Steve Strain
Joe Perez
Lewis Thompson
Carlos Sicairos
Technical Editors
Neem Van der Reest
Lewis Thompson
Engineering Support &
Technical Writer
Neem Van der Reest
Technical Writer
Mario Garcia

Building the Kia Brand and business for your dealership begins with delivering an outstanding
experience for your customers. A key component of delivering an outstanding experience is
fixing the customer’s vehicle right the first time. The knowledge you attain from Kia University
training helps Kia and your dealership reach their goals.
Thank you for your training efforts in 2013, and let’s make 2014 even better.

2014 Training and Certification Requirements
The Technician 2014 Training
Requirements are now posted on the
www.KiaUniversity.Com homepage.
There are new training opportunities
available and several core training
activities that carryover from last year.
Technicians that have successfully
completed a required training activity
from the past will not need to retake
it again as we carryover credit for all
coursework and tests from year-to-year.
As a result, technicians may only need
to focus on the newly added courses /
tests for 2014.

New Kia University Courses and Tests

Kia University is pleased to announce the launch of the following new web-based courses and
tests on www.KiaUniversity.com which are required for Technician Certification.
• Automatic Transaxle Theory & Operation Web Course and Test: This web-based course
is designed to introduce a systematic approach to efficiently diagnose internal and external
Automatic Transaxle faults and to help provide a solution.
• Intro to Noise Vibration Harshness Web Course and Test: This web-based course will
provide service technicians with vibration theory, corrections and strategies to help determine
vibration causes and frequences to locate the source.
Category

Course Code

Course Name

Technical

TEC-01-036-1

WEB: Automatic Transaxle Theory & Operation
Course and Test – NEW!

Technical

TEC-01-035-1

WEB: Intro to Noise Vibration Harshness Course
and Test - NEW!

For participating K900 dealerships, the following Technical course and test is required for K900 Certification and is now live
on www.KiaUniversity.com:
•

2015 K900 PDI Web Course and Test: This luxury vehicle is aimed at an astute customer segment requiring an
entirely new Pre Delivery Inspection (PDI) process. The new PDI worksheet contains the most extensive and thorough
procedures performed on a Kia vehicle to help completely satisfy luxury customers.

Participating K900 Dealers are required to have 2 active Service Technicians complete the following:
• 2015 K900 PDI Web-Based Course and Test
• 2015 K900 Systems Diagnosis Instructor-Led Course*
These courses are also required for Service Technician K900 Elite Certification (Professional, Senior, and Master)
• Including ASE Certification
Here is a summary of the course that has been released. Please work with your participating K900 retailers to complete this course.
Category

Course Code

Course Name

Technical

TEC-01-044-1

WEB: 2015 K900 PDI Course and Test – NEW!

* 2014 Cadenza Diagnosis Course is a requirement to 2015 K900 Systems Course.
Volume 17, Issue 1 - 2014 - TECH TIMES • 3

Introduction to the K900 Inspection and Delivery Folder and Envelope
In an effort to help maximize customer satisfaction and
promote a great sales delivery, Kia Motors America is
pleased to introduce the new K900 Inspection and Delivery
Folder and the K900 Inspection and Delivery Folder
Envelope. These materials will be port installed and can be
located in the glove box of every new K900.
K900 Inspection and Delivery Folder (For Dealer):
The Pre-Delivery Inspection (PDI) form was created
specifically for the K900 and features a more in-depth
inspection procedure. With this in mind, it is important to pay
close attention when performing the PDI. Follow and complete
each of the steps in a thorough and accurate manner.

K900 Inspection and Delivery Envelope (For Customer):
Additionally, the K900 Inspection and Delivery Envelope
provide an organized location for customer copies of each
form. During sales delivery, the top copy of each form, are to be
neatly removed, folded and placed inside the K900 Inspection
and Delivery Envelope, as shown below. Personalize the
envelope by writing the customer’s name on the front and
place it in the customer’s Owner’s Manual Portfolio.

Ordering K900 Inspection and Delivery Folder & Envelope
Replacements
Replacement folders and envelopes can be ordered via
Archway at 866-542-6268.
Description

K900 PDI Forms:
Perform each of the steps called out in the PDI forms, the
Customer Vehicle Delivery Worksheet and the Warranty
Service at Authorized K900 Kia Dealers in a thorough and
accurate manner. NOTE: The Customer Vehicle Delivery
Worksheet and the Warranty Service at Authorized
K900 Kia Dealers forms are to be completed at the time
of sales delivery.

Pack of:

P/N

K900 Inspection and
Delivery Folder

5

UK150-PS-007-A

K900 Inspection and
Delivery Envelope

5

UK150-PS-009-A

Note: Dealer inventory for new vehicle fulfillment is not
required as these materials will be port installed. The P/N’s
listed above are for loss/replacement ONLY purposes.

Refer to TSB GEN 066

KGIS/GDS Information Feedback Update
Last year Kia informed technicians of the Feedback button feature on KGIS (www.kiatechinfo.com) and GDS. This
feature makes it easy for technicians to help identify issues in KGIS and GDS. The response has been better than ever
and we would like to thank you for the feedback. Your help has allowed us to improve the Service Information. Every time
a technician clicks the Feedback button it opens a case that, once completed, will result in an improved Service Information
resource available to support your job as a technician. Between August 2008 and the end of 2013, we submitted a total of
684 requests to correct Service Information, many of them based on your feedback! The table below illustrates the results of
activity in our feedback program to date.
Type of Service Information

Opened Cases

Shop Manual

293

Electric Troubleshooting Manual

193

Diagnostic Trouble Codes

198

Summary (Aug 2008 – Dec 2013)

Total

Total Cases Opened

684

Total Corrections made

604

Please keep submitting your Feedback reports, the more reports the better the Service Information.
4 • TECH TIMES - Volume 17, Issue 1 - 2014

Crossword Puzzle
Test your knowledge of the articles in this issue of TechTimes by completing this crossword puzzle. The solution to this
month's puzzle can be found on page 14.
1

4

2

5

3

6
7

8

9

10
11
12

13

14

15
16

18

19

17

20

21

EclipseCrossword.com

Across
1.
6.
7.
11.
13.
14.
16.
18.
19.
21.

The Smart Key System uses a _____ _____ that allows the driver to keep the key-fob in their pocket. (Two Words)
The SMK looks for two _____, one for the crank function and one for the run function.
The _____ _____ feature keeps the brakes applied after the brake pedal has been released. (Two Words)
The _____ _____ control supplies ground when the switch contacts are closed. (Two Words)
The _____ _____ style A/C compressor will have two wires instead of one. (Two Words)
Be sure to check that the carrier and _____ _____ match the information listed on the website to ensure compatibility. (Two Words)
There have been cases were the Auto Hold will fail to operate _____ without diagnostic trouble codes.
_____ does not mean the request made it to the device or that the device performed the request.
Most of these keys have and “M” molded in the plastic which stands for _____ and indicates.
The BSD system uses _____ waves to sense objects.

Down
2.
3.
4.
5.
8.
9.
10.
12.
15.
17.
20.

Kia’s first immobilizer systems used a _____ in the ignition key with an antenna around the Ignition Key Cylinder.
Clearance between the OCV and the bottom of the engine cover is _____.
Once the battery has been disconnected and then reconnected, it will take about _____ _____ to self-calibrate. (Two Words)
When re-installing engine cover on 1.6L GDI engine, make sure not to apply any _____ pressure in the area around the OCV.
The _____ _____ control supplies battery power when the switch contacts are closed. (Two Words)
Try duplicating the customer’s issues by first _____ the customer’s phone from the head unit and head unit from the phone.
When the actuation test _____, it means the control unit could not send the request.
Please add _____ in the case to notify us the attachments have been added.
If the vehicle has the icon in the _____, it has an immobilizer function.
If you program a factory remote to the _____ the lift gate should lock.
If replacing the battery on ISG equipped vehicle, replace with _____ type battery only.

Volume 17, Issue 1 - 2014 - TECH TIMES • 5

Who Are These GREAT Kia Master Technicians Going to National Cup?
While every Kia Master Elite or Master Elite Plus has an opportunity, the limited field of 16 who actually makes it is usually
reserved for those with the motivation, ambition, and determination to make their goal a reality.
Kia University is proud to announce its 16 Master technicians, 4 from each region, who will be competing in this year’s 2014
Kia Skill National Cup. In alphabetical order by last names, they are:
Central

Eastern

Southern

Western

Thomas Boss
Keller Kia
Grand Rapids, MI

Thomas Cinque
Auto World Kia
East Meadow, NY

Seth Heffner
Paramount Kia
Hickory, NC

James Baker
Jerry Seiner Kia, Salt Lake
Salt Lake City, UT

Derek Eveler
Metro Kia of Madison
Madison, WI

Chris Hobbs
Parsons Kia
Winchester, VA

Aaron Jenkins
Paramount Kia of Asheville
Asheville, NC

Jared Dimitt
Courtesy Kia
Henderson, NV

Ted Hambach
Head Motor Company
Columbia, MO

David Printy
Garvey Kia
Queensbury, NY

Bobby Nadimi
Central Kia of Lewisville
Carrollton, TX

David Gonzalez
Mark Kia
Scottsdale, AZ

Ben Hendricks
Dorsch Kia
Green Bay, WI

Ray Sowers
Motor Mile Kia
Christiansburg, VA

Ken Winders
Gene Messer Kia
Lubbock, TX

Justin Smith
Camelback Kia
Phoenix, AZ

2012 National Cup Technicians

While this year’s National Cup has yet to happen, let’s take
a glimpse of 2012 when another group of top 16 Master
technicians, 4 from each region, battled it out at Kia Motors
America’s (KMA’s) headquarters in Irvine, California.
It’s not easy to make it to National Cup, and if it was, every
technician would be there. But nothing this prestigious and
rewarding ever is. First, you have to earn your Master Elite