TOYOTA
Product Support Division
INTEROFFICE MEMORANDUM
To:

All Region/Private Distributor General Managers/Vice Presidents

From:

Bob Waltz,
Group Vice President, Product Quality & Service Support

Subject:

Warranty Enhancement Program – ZE5
Certain 2012 – 2014 Camry
Extension of Warranty Coverage for U760E Torque Converter Shudder

Volume: XIX
Number: TC14-048
Date: 10/29/2014
X Action
X Retain
Information

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty
Enhancement Program to extend the warranty coverage for repairs related a U760E Torque Converter
Shudder.
In these vehicles, Toyota has received some reports where vehicles may exhibit a brief intermittent shudder
during torque converter flex lock up. This shudder may be observed while driving under light throttle conditions
between approximately 25 – 50 mph.
Although the Torque Converter is covered by Toyota’s New Vehicle Limited Warranty for 5 years or 60,000
miles (whichever occurs first), we at Toyota care about the customers’ ownership experience. Toyota is now
extending the warranty coverage for repairs related a Torque Converter Shudder.
The following information is provided to inform you and your staff of the program notification schedule and your
degree of involvement.
1.

Dealer Letter Mailing Date
The attached Dealer Letter will be mailed to all Toyota dealers in late October, 2014.

2.

Owner Notification Mailing Date
The owner notification will commence in early November, 2014 and will be mailed over several months.
We have attached a sample owner letter for your reference.

3.

Warranty Enhancement Program Details
This Warranty Enhancement Program provides a Primary and Secondary coverage extension to the
vehicle’s “New Vehicle Limited Warranty” for repairs related to Torque Converter Shudder. If the
condition is verified, the vehicle will be repaired with a new torque converter, additional transmission
pan magnets, and updated engine control software under the terms of this Warranty Enhancement
Program.
•
•

The Primary Coverage offers warranty enhancement until April 30, 2016 with no mileage
limitation.
After the Primary Coverage period ends, the Secondary Coverage is applicable for 8 years
from the date of first use or 150,000 miles, whichever occurs first.

Note: Owners of vehicles also covered by Limited Service Campaign (LSC) E03 for U760E Torque
Converter Shudder must have the LSC performed prior to application of this Warranty Enhancement
Program. Please see your local Toyota dealer for details,
This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions
set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from
abuse, an accident, theft and/or vandalism is not covered by the New Vehicle Limited Warranty or this warranty enhancement.

Warranty Enhancement Program ZE5 – R – Page |2

4.

Number of Vehicles Covered
There are approximately 984,000 Vehicles covered by this Warranty Enhancement Program.

5.

Region/District Summary Reports
We have enclosed the following Warranty Enhancement Program Summary Reports in the
Region/Private Distributor (PD) Service Manager/Customer Operations Manager/Director of Service
Package:
• Region/PD Summary Reports that provides an overview of the entire Region/PD for this Warranty
Enhancement Program.
• District Summary Reports that indicate the number of involved vehicles registered in each
dealership’s primary market area for this Warranty Enhancement Program.
Please note that dealerships will not receive reports, as this is not a Recall or Special/Limited Service
Campaign.

Please review this entire Warranty Enhancement Package with the appropriate associates so that they may
provide the necessary support to your dealers and maximize our combined customer satisfaction efforts.
Enclosures
cc:
Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/Directors/VPs
Region/Private Distributor Parts Managers/Directors/VPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
Field Product Engineers