Kathy Wachs / Service and Parts Operations
Lexus Customer Services
November 12, 2014
Approved by: Don Fordiani
Limited Service Campaign (LSC) ELE
Certain 2008 through 2012 Model Year IS F Vehicles
Engine Cooling Fans
In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing Limited Service Campaign (LSC)
ELE on certain 2008 through 2012 model year IS F vehicles.
Background
The screws which secure the engine cooling fan motors to the fan shroud could become loose over time and interfere with
the operation of the cooling fans. If a fan becomes damaged and inoperative, the engine coolant temperature could increase.
The following information is provided to inform you and your staff of the campaign details and owner notification phase of the
campaign. Additional information may be found in the attached Lexus Q&A and customer notification letter.
Limited Service Campaign (LSC) Remedy
Authorized Lexus dealers are requested to inspect and replace the screws securing the cooling fan motors. If the cooling fan
is damaged or the cooling fan motor is missing screws, the cooling fan assembly will be replaced with a new one. These
repairs will be performed at NO COST to vehicle owners.
This LSC will be available until November 30, 2017 and will only be available at an authorized Lexus dealer.
Owner Notification Dates
The owner notification will begin in late-November, 2014, approximately one week after the dealer notification.

Lexus makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the
LSC extension announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased
the vehicle.
Please note that only owners of covered vehicles will be notified. If your dealership is contacted by owners who have not yet
received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform
the repair as outlined in the Technical Instructions found on TIS.
Used Vehicles in Dealership Inventory (In-stock Vehicles)
To ensure customer satisfaction, Lexus requests that dealers conduct the LSC remedy on any used vehicles currently in
dealer inventory that are covered by this LSC prior to customer delivery.
Number and Identification of Affected Vehicles
There are approximately 4,600 vehicles covered by this Limited Service Campaign.
Parts Availability and Ordering
Orders can be placed through your facing PDC. The Fan Motor Screw Replacement Kit has been placed on Dealer
Ordering Solutions (DOS) and will be systematically released daily based on dealer ordering criteria.

Part Description
Fan Motor Screw Replacement Kit

Part Number
04004-54131

Quantity per Vehicle
1

Each dealership will receive specific dealer ordering criteria in an e-mail from their facing PDC manager. Therefore, it is vital
that your dealership’s parts and service departments coordinate appointments for the replacement. A sample of the
communication is below.

2

Only vehicles that DO NOT pass the inspection procedure as outlined in the Technical Instructions will require the
following part. To ensure parts availability the Fan w/Motor Assembly has been placed on Manual Allocation
Control (MAC). If your dealership requires this part, please send an e-mail to PQSS_MAC@Toyota.com with the
following information:








Subject Line: ELE MAC Release Request (Dealer Code)
Dealer Code
VIN
Part Number and Quantity Ordered
Order Reference Number
Order Date
Name of dealer contact, department and phone number

Once a representative confirms the information provided, the part will be released. If there is a concern regarding
the information provided, a representative will contact the dealership. Please allow 2 – 3 days for part release after
providing the requested information.
Important Notes:
 Once you have placed your order DO NOT upgrade or change your order status.
 Failure to provide the above information within 48 hours will result in an order cancellation.
Part Description
Fan w/Motor Assembly

Part Number
04004-39138

Quantity per Vehicle
As Needed

Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership associates involved in the recall process
are required to successfully complete E-Learning course LSC13A. To ensure that all vehicles have the repair performed
correctly; technicians performing this LSC repair are required to currently hold at least one of the following certification levels:



Senior or Master Technician
Senior or Master Diagnostic Technician

It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this LSC repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important
to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform
this repair at all times.
Remedy Procedures
Please refer to TIS for technical instructions.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of appointment.

3

Warranty Reimbursement Procedures
2008 – 2012 Model Year IS F Vehicles

The flow chart is for reference only. DO NOT use it in place of the full technical instructions. Follow ALL steps as outlined in
the full technical instructions to confirm the campaign is completed correctly.

4

Dealers are required to submit LSC claims using the information described below.
LSC

Model

ELE

IS F

Opcode
AGGB3A
AGGB3B

Description
Inspect and Replace the Cooling Fan Motor Screws
(Inspection PASS)
Inspect and Replace the Cooling Fan Assembly
(Inspection FAIL)

Labor Hours*
1.3
1.2

*NOTE: The flat rate time includes 0.1 hour for campaign administrative cost per unit for the dealership.



The cost of undiluted Super Long Life Coolant can be claimed up to 0.1 liter at a maximum of $7.00 per vehicle as
sublet “OF.”
The cost for adhesive can be claimed at a maximum of $1.00 per vehicle at sublet “ZZ” under Op Code AGGB3A.

Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this LSC. Additionally, one day of rental vehicle
expense (to a maximum of $45) or the cost of pick-up and delivery of the customer’s car may be claimed if required and
subject to the guidelines published in the Special Service Campaign and Limited Service Campaign General Procedures
document on TIS.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to
verify the repair quality of every vehicle prior to customer delivery.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to
customers. Please provide this contact to only media associates.)
Customer Handling
A Q&A is attached to assist you in responding to any questions or customer concerns. If a customer has any further
questions they are requested to contact the Lexus Customer Assistance Center at 1-800-255-3987 Monday through
Friday, 5:00 am to 6:00 pm PST, or Saturday, 7:00 am to 4:00 pm PST.
Thank you for your on-going support.

5

Limited Service Campaign ELE
Certain 2008 through 2012 Model Year IS F
Engine Cooling Fans - FAQ

Q1:

A1:

What is the condition?

The screws which secure the engine cooling fan motors to the fan shroud could become loose over time and
interfere with the operation of the cooling fans. If a fan becomes damaged and inoperative the engine coolant
temperature could increase.

Q1a: What is the cause of the condition?
A1a:

Q2:
A2:

The screws securing the engine cooling fan motor to the fan shroud were insufficiently tightened during
the manufacturing process.

Are there any warnings or indicators of this condition?

Yes. If the condition occurs, an abnormal noise coming from the front of the vehicle can be heard while the
cooling fans are operating.
If a fan becomes damaged and inoperative, the engine coolant temperature displayed on the instrument
cluster could increase.

Q2a: What if I experience this condition?
A2a:

Q3:
A3:

If you experience this condition, please contact your local authorized Lexus dealer for diagnosis and
repair. If the condition is related to this Limited Service Campaign, the repair will be performed at NO
CHARGE to you.

What is Lexus going to do?

Owners of vehicles covered by this Limited Service Campaign will receive an owner notification letter by first
class mail starting in late November 2014.
Any authorized Lexus dealership will inspect and replace the screws securing the cooling fan motors. If the
cooling fan is damaged or the cooling fan motor is missing screws, the cooling fan assembly will be replaced
with a new one. These repairs will be performed at NO CHARGE to you until November 30, 2017.

Q3a: How does Lexus obtain my mailing information?
A3a:

Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

Q3b: Do I need my owner letter to have the remedy performed?

A3b:

You do not need an owner letter to have this limited service campaign completed; however, to assist
the dealer in confirming vehicle eligibility, we request that you present this notice at the time of your
service appointment.

© 2014 Lexus, A Division of Toyota Motor Sales, USA

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Q4:
A4:

Which and how many vehicles are covered by this Limited Service Campaign?

There are approximately 4,600 vehicles covered by this Limited Service Campaign in the U.S.
Model Name
IS-F

Model Year
2008 - 2012

Appx. UIO
4,600

Q4a: Are there any other Toyota, Lexus or Scion vehicles involved in this Safety Recall in the U.S.?
A4a:

No. This specific condition only affects certain 2008 through 2012 Model Year IS-F vehicles.

Q5:

How long will the repair take?

Q6:

When will this Limited Service Campaign expire?

Q7:

What if I previously paid for repairs to my vehicle for this condition?

A5:

A6:
A7:

Q8:
A8:

Replacing the screws, or cooling fan assembly if necessary, will take approximately 90 minutes. However,
depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer
period of time.

This Limited Service Campaign will be available until November 30, 2017.
Reimbursement consideration instructions will be provided in the owner notification letter.

What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Lexus Customer Assistance Center at 1-800255-3987 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am to 4:00 pm Pacific Time.

© 2014 Lexus, A Division of Toyota Motor Sales, USA

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