the password.
- Select the appropriate campaign.
- Enter the VIN and the correct part numbers to order will be displayed.
- Order parts through the Dealer Daily Parts System.
- ETAs for the parts will be available via the normal system.
The website is for part(s) application reference only and will not order the part, nor will it confirm
campaign applicability or completion status.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC E0D (LSC expiration date Mar 31, 2016)
Cold Climate States: CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV and also includes the
District of Columbia .

LSC E0D – D – Page | 6
7.

Tools and Equipment
Please refer to the appropriate Technical Instructions for a list of tools and equipment.
 CRC Application Stall Set Up TI
 CRC Application TI
 Spray Gun Maintenance / Storage TI
 Supplemental Frame Replacement TI

8.

Before You Start
Carefully read the Campaign Dealer Information Packet (provided during LSC D0D) and supporting
material even if your dealership has previously performed CRC application campaigns.
Before starting E0D all dealer associates involved with this campaign must be properly trained using the
Dealer Information Packet, Quick Reference Guides and Technical Instructions. Training should be
documented in the associate training log.

9.

Warranty Processor Instructions
Verify Vehicle Eligibility:
1. Check the VIN range
2. Check the TIS vehicle Inquiry system
Yes
Is the vehicle registered in one of the Cold Climate States?

No

No further action required.

No

Contact your regional
representative for assistance.

Yes
Perform the Pre-Hoist Visual Inspection.

Inspect the Frame as Outlined in the TI.
Was perforation 10mm or larger found in the green area specified
below?
Yes

No
Remove the rust and clean the frame.

Was perforation 10mm or larger found in the locations identified in
green below (during the rust removal and/or cleaning process)?
Yes

Proceed with Frame
Replacement as outlined in the
TI.

No
Apply the 712AM Internal CRC to the areas of the frame outlined in the
TI.

Install the Body Plugs after applying the 712AM
and before applying the Noxudol 300S.
Apply Noxudol 300S (External Application) to the top, bottom and
sides of the frame as outlined in the TI.

After applying the CRCs place a CRC Customer Information
Hang Tag on the rear-view mirror.

After 24 hours return the vehicle to the customer.

Campaign Completed.

Only vehicles currently registered in the “Cold Climate States” are covered under LSC E0D (LSC expiration date Mar 31, 2016)
Cold Climate States: CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV and also includes the
District of Columbia .

LSC E0D – D – Page | 7
(Warranty Processor Instructions CONTINUED . . . )
Important

!

ONLY use the following Operation (Op.) Codes if your dealership is located in
the Cold Climate States.

Important

All other dealers will be debited for any claims using these Op. Codes.

Reminder

Reminder

!

2005 – 2006
MY Tacoma

E0D

2007 – 2008
MY Tacoma
2005 – 2008
MY Tacoma



3605G3





3605G4





3605G5





3605GA



3605GB



2.6 hr/vehicle





3605GR





3605GS







1.8 hr/vehicle

1.6 hr/vehicle

3605GZ







1.8 hr/vehicle





3605GU

41.6 hr/vehicle


4.7 hr/vehicle









3605GX

3605GE

40.0 hr/vehicle



3605GN









3605GD

(4WD) Frame Replacement By Outside
Shop – Rust Perforation Found*







Flat Rate
Hour
5.7 hr/vehicle





(2WD) Frame Replacement By Outside
Shop – Rust Perforation Found*



3605GM

3605GC

(4WD) Frame Replacement By Dealer
Rust Perforation Found*

Frame Prep Incomplete
Rust Perforation Found*





E0D

CRC Application
By Outside Shop

3605G2



E0D

CRC Application
By Dealer

Op.
Code

(2WD) Frame Replacement By Dealer
Rust Perforation Found*

Limited
Service
Campaign

Remove Rust – Clean Frame
No Rust Perforation Found*

Frame Inspection

Operation Codes:



39.4 hr/vehicle


41.0 hr/vehicle


1.2 hr/vehicle


1.2 hr/vehicle





38.8 hr/vehicle


40.4 hr/vehicle


0.6 hr/vehicle


0.6 hr/vehicle

Note: The flat rate time above includes 0.1 hours for campaign administrative cost per unit.
* Based upon Toyota’s inspection criteria

Only vehicles currently registered in the “Cold Climate States” are covered under LSC E0D (LSC expiration date Mar 31, 2016)
Cold Climate States: CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV and also includes the
District of Columbia .

LSC E0D – D – Page | 8
(Warranty Processor Instructions CONTINUED . . . )
Allowable Sublet for Limited Service Campaign E0D – CRC Application
 Rental Vehicle: Use “RT” sublet type for Op. Code 3605G2, 3605G3, 3605GM, and 3605GN. During
the CRC application, customers’ rental car through the Toyota Rent-A-Car (TRAC) Program is
available for a maximum of 2 days. Follow the Toyota Transportation Assistance Program (TTAP)
guidelines.
 Sublet: The sublet cost for Op. Code 3605G3 and 3605GN (CRC Application by an Outside Repair
Shop) should be claimed under sublet type ‘YF’ using the following formula:
= Maximum 3.1 Hours (for CRC Application) X Dealer Hourly Rate
(Under this Op. Code dealers are responsible for inspecting, removing rust, and cleaning the frame)

A maximum of $250 per vehicle may also be claimed under sublet type ‘YG’ for the cost of transporting
vehicles to an Independent or Dealer Body Shop for Op. Code 3605G3 and 3605GN
Materials/Supplies: Use “YA” sublet type for Op. Code 3605G2 and 3605GM. A maximum of
$49/vehicle cost for preparation and application materials/supplies (fire-retardant poly sheeting (tarp),
masks, tape, gloves, partitions, waste disposal, etc.) will be accepted.



Allowable Sublet for Limited Service Campaign E0D – Frame Replacement
 Sublet: The sublet cost for Frames Replaced at an Independent or Dealer Body Shop should be
claimed under sublet type ‘YF’ using the following formula:
Description
Sublet Amounts
Op. Code 3605GA (2WD)
Op. Code 3605GE (2WD)

= Maximum 38.2 hours X Outside Repair Shop Rate

Op. Code 3605GX (2WD)
Op. Code 3605GB (4WD)
Op. Code 3605GU (4WD)

= Maximum 39.8 hours X Outside Repair Shop Rate

Op. Code 3605GZ (4WD)




A maximum of $250 per vehicle may be claimed under sublet type ‘YG’ for the cost of transporting vehicles to an
Independent or Dealer Body Shop for Op. Code 3605GA, 3605GE, 3605GX, 3605GB, 3605GU, and 3605GZ .

Rental Vehicles:
Op.
Code

3605GF

Description

Vehicle Rental 1-30 Days

Sublet Amounts
Follow the Toyota
Transportation Assistance
Program (TTAP)
Guidelines.

Sublet
Type

DSPM Authorization

RT

Not Required

Vehicle Rental 31-60* Days
RT
Required
(For frame replacement)
**Rental car for frame replacement is up to 7 days. If frame replacement is delayed due to parts
availability, additional time, up to a total of 30 days, may be claimed. Additional time, up to a total of 60
days, may be claimed only with DSPM advance written authorization.
3605GG

(Submit LSC claims following the procedures described in the Toyota Warranty Policy and Procedures Manual.)

Only vehicles currently registered in the “Cold Climate States” are covered under LSC E0D (LSC expiration date Mar 31, 2016)
Cold Climate States: CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV and also includes the
District of Columbia .

LSC E0D – D – Page | 9
10.

Campaign Designation Decoder

E

0

Year Campaign is Launched Repair Phase

8 = 2008
9 = 2009
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc...

B
Current Campaign Letter
for this year

0 = Remedy
1 = Interim (Remedy
not yet available) “1”
will change to “0” when
the Remedy is
available

1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
6th Campaign = F
7th Campaign = G
8th Campaign = H
9th Campaign = I
Etc...

Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
B1M = Launched in 2011, Interim Phase, 13th Campaign Launched in 2011
E0B = Launched in 2013, Remedy Phase, 2nd Campaign Launched in 2013

11.

Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

12.

Media Contacts
If you are a dealership associate and have any questions, please contact your District Service/Parts
Manager. In the event you are contacted by the News media, it is imperative that all media contacts
(local and national) receive a consistent message. In this regard, all media contacts must be directed to
Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to
customers)

13.

Customer Contacts
A FAQ is attached to help respond to any customer concerns. If the customer has any further questions,
they are requested to contact the Toyota Customer Experience Center. The Toyota Customer Experience
Center can be reached at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00
am through 4:00 pm Pacific Time.

As part of our dedication to continuous improvement, changes have been incorporated in the production process to
ensure the highest quality products are provided to our customers.
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation,
TOYOTA MOTOR SALES, U.S.A., INC.

Only vehicles currently registered in the “Cold Climate States” are covered under LSC E0D (LSC expiration date Mar 31, 2016)
Cold Climate States: CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV and also includes the
District of Columbia .