TOYOTA
Product Support Division
INTEROFFICE MEMORANDUM
To:

Toyota CAT Region General Managers/Vice Presidents

From:

Bob Waltz,
Group Vice President, Product Quality and Service Support

Subject:

Limited Service Campaign (LSC) E0D
2005 through 2008 Model Year Tacoma Vehicles
Corrosion-Resistant Compound (CRC) Application

Volume: XIX
Number: TC14-039
Date: Nov 04, 2014
X Action
X_ Retain
Information

Toyota will initiate a Limited Service Campaign (LSC E0D) to inspect and, based upon Toyota’s inspection
criteria, apply Corrosion-Resistant Compounds (CRC) to key areas of the frame assembly of certain 2005-2008
model year Tacoma vehicles without significant rust perforation until March 31, 2016. This campaign covers
vehicles currently registered in the following cold climate states and the District of Columbia (D.C.) (together,
“Cold Climate States”): CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI & WV.
E0D will be rolled out on a state-by-state basis, with the first states beginning in early May, 2014.
Condition
 Toyota has received reports that certain 2005 through 2008 model year Tacoma vehicles operated in
specific cold climate areas (Cold Climate States) with high road salt usage may exhibit more-than-normal
corrosion to the vehicle’s frame.
 Toyota investigated these reports and determined that the frames
in some vehicles may not have corrosion-resistant protection
sufficient for use in these areas.
 This combined with prolonged exposure to road salts and other
environmental factors, may contribute to the development of
more-than-normal rust in the frame of some vehicles.
 This condition is unrelated to and separate from normal surface
rust which is commonly found on metallic surfaces after some
years of usage and/or exposure to the environment.
Limited Service Campaign (LSC) Remedy
Over the next few months, owners of the covered vehicles will receive a notification requesting them to bring
their vehicles to an authorized participating Toyota dealership in the Cold Climate States. The dealership will
inspect the condition of the vehicle’s frame. Based upon the results of the inspection, the dealership will do one
of the following:
 If significant rust perforation is not found, the dealer will apply Corrosion-Resistant Compounds (CRC) to
key areas of the vehicle’s frame at no charge to the owner.
 If significant rust perforation is found, the dealer will replace the vehicle’s frame at no charge to the owner.
Customers will have until March 31, 2016, to have the inspection of the vehicle’s frame and the CRC
application completed. If before the March 31, 2016, expiration date an authorized Toyota dealer (in a
Cold Climate State) confirms that the vehicle’s frame has significant rust perforation, the appropriate
repairs must be completed within three months of the inspection date*. Please schedule all inspection
and CRC appointments well in advance of the March 31, 2016, expiration date to ensure that your
dealership has sufficient time to complete this Limited Service Campaign.
Please note: All vehicles must have the campaign completed by the deadlines outlined above.
*Due to facility and staffing challenges when scheduling and performing frame replacements and the production and shipping of the
frames and associated parts.

LSC E0D – R – Page | 2
1.

Dealer Letter Mailing Date
The attached dealer letter will be sent to all Toyota dealers:
Phase
1
2
3
4
5

Region
Boston
Cincinnati
Chicago
New York
CAT

States
Main, Massachusetts, New Hampshire, Vermont, Rhode Island
Kentucky, Michigan, Ohio
Illinois, Indiana, Minnesota, Wisconsin
Connecticut, New Jersey, New York
Delaware, Maryland (D.C.), Pennsylvania, Virginia, West Virginia

Dealer Date
May 8, 2014
June 23, 2014
August 22, 2014
September 17, 2014
November 10, 2014

2.

Owner Notification
The owner notification will commence approximately 1 – 2 weeks after your region has been launched.

3.

Pre-Owned Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction Toyota requests that dealers conduct the LSC remedy on any used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery

4.

Number and Identification of Covered Vehicles
There are approximately 160,000 Tacoma (certain 2005 – 2008 model year) vehicles covered by LSC
E0D.
Model
Tacoma

Model Year
2005-2008

Production Range
Sep. 14, 2004 – May 27, 2008

Appx. UIO
160,000

5.

Parts and Material Ordering
Please refer to the Dealer letter for parts and material ordering specifics.

6.

Dealer/District Summary Reports
We have enclosed the following Limited Service Campaign E0D Summary Reports in the Region, Service
Manager/Customer Service Operations Manager/Director of Service package:
 A District Summary Report that indicates the number of covered vehicles per dealership in each
district for this Safety Recall.
 Dealer Summary Reports, containing the number of covered vehicles in each dealership’s primary
marketing area.

7. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)
The attached Dealer Notification Letter contains additional details.
Please review this remedy notification with your staff to assure that all relevant personnel have been briefed
regarding this subject.
Thank you for your cooperation.

Only vehicles currently registered in the “Cold Climate States” are covered under LSC E0D (LSC expiration date Mar 31, 2016)
Cold Climate States: CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV and also includes the
District of Columbia .