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NHTSA ID Number: 10109277

Manufacturer Communication Number: 122-D7F5F-06

TSB/Document Date: 2017-08-01


Summary

Concerns: High-voltage batteryeBay logo control unit Information: This is to inform you of a voluntary Workshop Campaign on the above-mentioned vehicles. The errormessage "HybrideBay logo system failure - Park vehicle safely" can appear sporadically in the instrument cluster on the affected vehicles because the high-voltage system diagnostic function is too sensitive. The vehicle can then no longer be driven.


Work
Procedure:

NOTE: VEHICLE VOLTAGE MUST REMAIN BETWEEN 13.5 AND 14.5 VOLTS DURING THE ENTIRE WORK
PROCEDURE.
1

Read out and erase all fault memories.
Information
If the fault memories of individual control units cannot be erased, Steps 2 and 3 must first be carried
out and the fault memories of these control units must then be erased separately before starting to
locate and correct faults.

2

Calibrate the electric machine.
Information
The electric machine must generally be calibrated after the fault memories of the OBD control units
or the fault memories of all control units have been erased.
The rotor position (phase angle) and rotor temperature are stored during calibration of the electric
machine.

3

Oct 9, 2013
Page 6 of 9

2.1

Press and hold the brake pedal.

2.2

Turn the ignition key in the ignition lock to position 2 (term. 50 – engine start) and hold it at
this position for about 2 to 3 seconds.
The calibration of the electric machine is clearly audible. Calibration is complete once the
calibration noise can no longer be heard.

2.3

Release the ignition key and switch off ignition.

Turn the ignition key in the ignition lock to position 2 (terminal 50 – engine start) again to check that
the engine starts and that no error message is displayed in the instrument cluster.

AfterSales

2013© PorscheeBay logo Cars North America, Inc.

Service

Technical Information

69/13 ENU

WD50

2

Information
If the engine will not start and the prompt "Park vehicle safely" appears in the instrument cluster,
on-board diagnosis of the hybrideBay logo system may not have been completed fully.
If this happens, switch off the ignition, disconnect the PIWIS Tester from the diagnostic socket on the
vehicle and lock the vehicle. Wait for at least 6 minutes. Then unlock the vehicle and try to start
the engine again.
4

If the fault memories of individual control units could not be erased before, read out and erase the
relevant fault memories again.
Information
If the passive (greyed) fault memory entry "D00000 - Function restriction due to fault in PSM"
is entered in the 'Electric power steering' control unit, please ignore this. The fault memory entry is
stored as a result of a communication problem between the control units caused by the PIWIS Tester
connected to the vehicle.
If the control units are found to have further faults, which cannot be erased and are not caused by
control unit programming, these faults must be located and corrected.
This work cannot be invoiced under the workshop campaign number.

5

Disconnect the PIWIS Tester from the vehicle.

6

Switch off and disconnect the battery charger.

7

On vehicles with Porsche Entry & Drive, replace the original driver’s key in the ignition lock with the
control panel again.

8

Enter the workshop campaign in the Warranty and Maintenance booklet.

Attachment "B"
Information
The specified working time was determined specifically for carrying out this campaign and may differ
from the working times published in the Labor Operation List in PIWIS.
Claim Submission - Workshop Campaign WD50
Warranty claims should be submitted via WWS/PQIS.
Open campaigns may be checked by using either the PIWIS Vehicle Information system or through PQIS
Job Creation.
Labor, parts, and sublet will be automatically inserted when Technician is selected in WWS/PQIS. If
necessary, the required part numbers will need to be manually entered into warranty system by the dealer
administrator.

2013© Porsche Cars North America, Inc.

AfterSales

Oct 9, 2013
Page 7 of 9

2

Service
WD50

Scope:

ENU

Technical Information

69/13

Working time:
Labor time: 71 TU

Re-programming high-voltage batteryeBay logo control unit
Includes:
Connecting and disconnecting battery charger
Connecting and disconnecting PIWIS Tester
Reading out and erasing fault memories
Calibrating electric machine
 Damage code WD50 066 000 1

Troubleshooting
Procedure:

Oct 9, 2013
Page 8 of 9

Error message after entering
campaign number

Possible causes

Remedial action

Specified campaign does not
exist.

PIWIS Tester software is
not up-to-date.

Update PIWIS Tester
software to the software
version specified in the
Technical Information (or a
higher software version).
Then enter the campaign
number again and start
programming.

Wrong vehicle type
selected.

Close the diagnostic
application. Select the
correct vehicle type and
restart the diagnostic
application. Then enter the
campaign number again
and start programming.

Incorrect programming
code entered or
programming code not
entered correctly.

Enter the programming
code specified in the
Technical Information
correctly.

AfterSales

2013© Porsche Cars North America, Inc.

Service

Technical Information

69/13 ENU

No suitable programming rules
found.
Cause: Part number of
the control unit is not in the
programming rules.

WD50

2

Campaign must not be
carried out on the vehicle
or campaign was already
carried out.

Check vehicle assignment
to the campaign in PIWIS >
Vehicle information.

Replacement control unit
with up-to-date software
version was installed.

Software version of the
installed control unit is
already up-to-date.

Check software version of
the power electronics in the
 “Extended identification”
menu.

Designation of current software
version of high-voltage batteryeBay logo
control unit: 0623.

Software version of the
control unit is a version that
is not intended for carrying
out the campaign.

No suitable programming rules
found.
Cause: Current vehicle
equipment is not shown in
the programming rules. Please
check vehicle order and change
it if necessary.

Campaign must not be
carried out on the vehicle.

Check vehicle assignment
to the campaign in PIWIS >
Vehicle information.

Vehicle order is wrong.

Check vehicle order and
correct it if necessary
(PIWIS Tester > Additional
menu >> Maintenance of
vehicle data).

Vehicle data could not be read.

Ignition not switched on.

Switch on ignition and close
and restart the diagnostic
application. Then enter the
campaign number again
and start programming.

Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. If a particular condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your authorized PorscheeBay logo Dealer for the latest information
about whether a particular technical bulletin applies to your vehicle. Part numbers listed in these bulletins are for reference only. Always check with your authorized Porsche dealer to verify the current and
correct part numbers. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS
Tester are the ones that must be followed.
© Porsche Cars North America, Inc.

Dealership
Distribution
Routing

Service Manager

_______

Shop Foreman

_______

Service Technician

________

_______

_______

_______

Asst. Manager

_______

Warranty Admin.

_______

Service Technician

________

_______

_______

_______

Dr. Ing. h.c. F. PorscheeBay logo AG is the owner of numerous trademarks, both registered and unregistered, including without limitation the Porsche Crest®, Porsche®, Boxster®, Carrera®, Cayenne®,
Cayman®, Panamera®, Speedster®, Spyder®, 918 Spyder®, Tiptronic®, VarioCam®, PCM®, PDK®, 911®, 4S®, FOUR, UNCOMPROMISED.® and the model numbers and the distinctive shapes of
the PorscheeBay logo automobiles such as, the federally registered 911 and Boxster automobiles. The third party trademarks contained herein are the properties of their respective owners. Porsche Cars North
America, Inc. believes the specifications to be correct at the time of printing. Specifications, performance standards, standard equipment, options, and other elements shown are subject to change without
notice. Some options may be unavailable when a car is built. Some vehicles may be shown with non-U.S. equipment. The information contained herein is for internal use only by authorized Porsche dealers
and authorized users and cannot be copied or distributed. PorscheeBay logo recommends seat belt usage and observance of traffic laws at all times.
Printed in the USA

2013© Porsche Cars North America, Inc.

AfterSales

Oct 9, 2013
Page 9 of 9

12

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TSB/Document ID: 122-D7F5F-06

Replacement Service Bulletin Number:

MFR Communication Date: 2013-10-09

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ELECTRICAL SYSTEM

MFR Component System:

MFR Component Subsystem:


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