Service

Technical Information

13/13 ENU

WD10

9

WD10 - Replacing Analog Clock (Workshop Campaign)

Revision 1:

September 17, 2013.
This revision amends WD10 as follows:
1. Originally published clock part numbers have been superseded with 000.043.209.09.001 OR
958.641.501.13 in the sections entitled "Parts Info" and "Invoicing".
2. "Information" paragraphs have been added in the sections entitled "Parts Info" and "Attachment A" that
deal with the handling/use of originally published part numbers 000.043.209.09 and 958.641.501.12.

Model Year:

2013

Important:

CRITICAL WARNING - THIS CAMPAIGN INCLUDES STEPS WHERE SEVERAL CONTROL UNITS IN
THE VEHICLE WILL BE PROGRAMMED WITH THE PIWIS TESTER. IT IS CRITICAL THAT THE VEHICLE
VOLTAGE BE BETWEEN 13.5 VOLTS AND 14.5 VOLTS DURING THIS PROGRAMMING. OTHERWISE, THE
PROGRAMMING COULD FAIL RESULTING IN DAMAGED CONTROL UNITS. CONTROL UNITS DAMAGED
BY INADEQUATE VOLTAGE WILL NOT BE COVERED UNDER WARRANTY. THE TECHNICIAN MUST VERIFY
THE ACTUAL VEHICLE VOLTAGE IN THE INSTRUMENT CLUSTER OR IN THE PIWIS TESTER BEFORE
STARTING THE CAMPAIGN. IT IS ALSO ADVISABLE TO MONITOR THE VEHICLE VOLTAGE DURING THE
PROGRAMMING VIA THE INSTRUMENT CLUSTER. PLEASE REFER TO EQUIPMENT INFORMATION
EQ-1105 FOR A LIST OF SUITABLE BATTERY CHARGERS/POWER SUPPLIES WHICH SHOULD BE USED
TO MAINTAIN VEHICLE VOLTAGE.

Vehicle Type:

Cayenne (92A)/Cayenne Diesel (92A)/Cayenne S Hybrid (92A)
Cayenne S (92A)/Cayenne GTS (92A)/Cayenne Turbo (92A)

Equipment:

Analog clock on dashboard (I-no. QR3)

Concerns:

Analog clock on dashboard.

Information:

This is to inform you of a voluntary Workshop Campaign on the above-mentioned vehicles.
There is a possibility that analog clocks from a batch that does not conform to the high quality
standards of Porsche AG may have been installed on the affected vehicles.
As a result, the analog clock can stop working.

Action
Required:

1. Contact as many customers as your current parts supply can accommodate and schedule
appointments for analog clock replacements.
2. As soon as possible, contact any customer who cannot be immediately accommodated and advise
that pending additional parts from Germany, their analog clocks will be replaced as well.
3. Replace analog clock on dashboard.

2013© Porsche Cars North America, Inc.

AfterSales

Feb 14, 2013
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WD10

Affected
Vehicles:

ENU

Technical Information

13/13

The VIN(s) can be checked by using PIWIS Vehicle Information link to verify if the campaign affects the
vehicle. This campaign is scope specific to the VIN! Failure to verify in PIWIS may result in an improper
repair. This campaign affects 382 vehicles in North America.

Parts Info:
Information
Analog clocks with part numbers 000.043.209.09.001 or 958 641.501.13: If previous versions of
these analog clocks with part numbers 000.043.209.09 and 958.641.501.12 are still in stock, they
may still be used during the campaign. Invoicing of the previous part numbers is still possible for WD10.
Parts WILL NOT be auto allocated to your dealership. A PAV must be submitted for each VIN
that requires a replacement analog clock.
000.043.209.09.001

 Analog clock

1 ea.

 Analog clock

1 ea.

or
958.641.501.13
Tools:

9818 - PIWIS Tester II
Battery Charger/Power Supply - Suitable for AGM Type batteries, recommended current rating of 70A
fixed voltage 13.5V to 14.5V. Refer to Equipment Information EQ-1105.

Claim
Submission:

See Attachment “A”.

Replacing analog clock
Note:

VEHICLE VOLTAGE MUST REMAIN BETWEEN 13.5 AND 14.5 VOLTS DURING THE ENTIRE WORK
PROCEDURE.

Procedure:

1

Remove analog clock on the dashboard  Workshop Manual '902119 Removing and installing
compass - section on "Removing"'.

2

Install new analog clock  Workshop Manual '902119 Removing and installing compass - section
on "Installing"'.

Re-coding analog clock
Note:

Feb 14, 2013
Page 2 of 6

VEHICLE VOLTAGE MUST REMAIN BETWEEN 13.5 AND 14.5 VOLTS DURING THE ENTIRE WORK
PROCEDURE.

AfterSales

2013© Porsche Cars North America, Inc.

Service

Technical Information

13/13 ENU

WD10

9

Procedure:
NOTICE
Coding will be aborted in the event of low voltage.
•

Increased current draw during diagnosis can cause a drop in voltage, which can result in one or more fault
entries and the abnormal termination of the coding process.



Before commencing work, connect a suitable battery charge or power supply - Suitable for AGM Type
batteries, recommended current rating of 70A fixed voltage 13.5V to 14.5V to the jump-start terminals in
the engine compartment.

NOTICE
Coding will be aborted if the Internet connection is unstable.
•

An unstable Internet connection can interrupt communication between PIWIS Tester II and the vehicle
communication module (VCI). As a result, coding may be aborted.



During control unit programming, always connect PIWIS Tester II to the vehicle communication module
(VCI) via the USB cable.

NOTICE
Control unit coding will be aborted if the vehicle key is not recognized
•

If the vehicle key is not recognized in vehicles with Porsche Entry & Drive, coding cannot be started or will
be interrupted.



Switch on the ignition using the original vehicle key. To do this, replace the dummy key in the ignition lock
with the original vehicle key if necessary.
1

Preliminary work
1.1

Connect a battery charger - Suitable for AGM Type batteries, recommended current rating of
70A fixed voltage 13.5V to 14.5V to the jump-start terminals in the engine compartment.

1.2

PIWIS Tester II must be connected to the vehicle communication module (VCI) via the USB
cable. Then, connect the communication module to the vehicle and switch on the PIWIS
Tester.
Information
The procedure described here is based on the PIWIS Tester II software version 11.500.
The PIWIS Tester instructions take precedence and in the event of a discrepancy, these are
the instructions that must be followed.
A discrepancy may arise with later software versions for example.

1.3

Switch on ignition.

2013© Porsche Cars North America, Inc.

AfterSales

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1.4

9818 - PIWIS Tester II with software version 11.500 (or higher) installed must be
connected to the vehicle communication module (VCI) via the USB cable. Then, connect the
communication module to the vehicle and switch on the PIWIS Tester.

1.5

On the PIWIS Tester start screen, call up the  'Diagnostics' menu and select the relevant
vehicle type  'Panamera' or  'Cayenne'  '92A as of MY 2011'.
The diagnostic application is then started and the control unit selection screen is populated.

2

Select  'Additional clock instrument' in the control unit selection screen ( 'Overview' menu)
and confirm your selection by pressing •>>“.

3

When the question “Create Vehicle Analysis Log (VAL)?” appears, either press •F12“ to create a
VAL or press •F11“ if you do not want to create a VAL.

4

Press •>>“ to acknowledge the message informing you that campaigns for the vehicle are stored
in the PIWIS information system.

5

Once the additional clock instrument has been found and is displayed in the overview, select the 
'Codings/adaptations' menu.

6

Select the  'Automatic coding' function and press
•>>“ to start coding  Automatic coding.

Automatic coding
7

When coding is complete, the message “Coding has
been completed successfully” is displayed and a tick
appears in the 'Status' box  Coding successful.
If coding is not completed successfully (error
message “Coding was not completed successfully”),
coding must be repeated.

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Once coding has been completed successfully,
press •>>“ to return to the start page of the 
'Codings/adaptations' menu.

Coding successful

Select the  'Overview' menu and press •“.
The fault memories of the control units are read out.

10.3

Once you have read out the fault memories, erase the fault memory entries by pressing
•F8“.

10.4

Press •F12“ (“Yes”) in response to the question as to whether you really want to erase all
fault memory entries.
The faults stored in the fault memories of the various control units are deleted.
Information
If control units are found to have faults, which cannot be erased and are not associated
with replacement of the analog clock, these faults must be found and corrected. This work
cannot be invoiced under the workshop campaign number.

10.5

Once you have erased the fault memories, select the  'Overview' menu and press •